Telstra Organizational Change: Customer Experience, Cost Reduction, and Simplified Structure
VerifiedAI Summary
This document discusses Telstra's organizational change that involved restructuring the company's business units and customer service to improve profitability. It covers the changes in customer experience, cost reduction, and simplified structure. It also emphasizes the importance of engaging with stakeholders in change work and the key role of communication in the management of change. The document uses the McKinsey 7S Model to explain the change model and highlights the behavioral style of change leadership used in the process.