Management of Change

The report provides an overview of change management put across by Cheryl Hailstrom across the organization Lakeland Wonders. It includes a critical analysis of the organizational change program, discussions about the approaches of change management, and recommendations for improvements.

Running head: MANAGEMENT OF CHANGE
Management of Change
Name of the Student:
Name of the University:
Author Note:

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Executive Summary:
The aim of the report is to provide an overview of change management put across by Cheryl
Hailstrom across the organization Lakeland Wonders. The report tries to portray how change
is an inevitable part of the organization that determines its growth. The report therefore
commences with an critical analysis of the organizational change programme put forward by
CEO Cheryl Hailstrom. The report also puts forward discussions about the approaches of
change management implemented by Cheryl Hailstrom. The report however ends with
recommendations and improvements.

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Table of Contents
Introduction:...............................................................................................................................3
Critical Analysis of Organisational Change Programme by Cheryl Hailstorm.........................4
Discussions of the Approach of Organizational Change Implemented by Cheryl Hailstorm. . .7
Recommendation and Improvement........................................................................................10
Conclusion................................................................................................................................11
References:...............................................................................................................................12

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Introduction:
The report aims at providing an insight to the management of change put forward by
Cheryl Hailstrom, the CEO of a company named Lakeland Wonders located in Minnesota.
Every organization wants initiation of management and strategy that would help in
maintaining the capability, strength and the competitiveness of the organization. It is
therefore necessary for the management and the organization to open up their mind towards
the changes which they may encounter for coping and adapting with the latest development
that occurs with and outside the environment. The report will put across evaluation and
discussion of a planned organizational change that might help Lakeland Wonders in
achieving the mission and surviving the tough competition.
The company recently adopted a change management brought by Cheryl Hailstorm,
their new CEO. She was full of enthusiasm in bringing about a quick change with the
intentions of bringing about dramatic improvements in the ways of accomplishing work. In
doing so, there were certain issues which were neither tactfully handled nor carefully
considered. These issues included the method of the implementation, pace of the change,
organizational culture, resistance to the changes, accepted practices and norms, new
leadership, human dignity and the other problems related to the work. The company however
produced high end wooden toys and had close to three plants in the base locations that
comprised of close to 5000 employees. The company however focused on the change
management based on offshore manufacturing for which it made an extensive evaluation of
the manufacturing capabilities, facilities and the labour management. Here, the report put
across an analysis of the organization change imposed in the Lakeland Wonders by Cheryl
Hailstrom.

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Critical Analysis of Organisational Change Programme by Cheryl Hailstorm
According to Carnall (2018), organizational change referred to the alternation that
takes place within the entire work environment. Organizational change represented a vital
characteristic of most of the organization (Benn, Edwards & Williams, 2014). Thus, an
organization should develop adaptability to the change otherwise it would be left behind or
swept away by forces of the change. It has also been put forward that organizational change
has been an inevitable part of the progressive culture. Modern organizations are however
highly versatile, dynamic and adaptive towards multiplicity of the changes taking place
(Pinheiro & Young, 2017).
Palmer, Dunford & Akin (2016) also stated that organizational change refers to
alternation of the structural relationships and the roles of the people within the organization.
In other words, organizational change is highly technical in nature. However changes with an
enterprise can take place in various ways. This includes the change in the technology,
structure, people and the other elements of the change. It is to be noted that organizational
change results in the change of the individual behaviour of employees. Organizations either
survives, grows or decay depending on the changing employee behaviour. Most of the
changes disturb the equilibrium of the environment and the situations where there is an
existence of the individuals or groups(Burke, 2017). Whenever a change proves to be
detrimental for the interest or the group, they will provide resistance to the change.
According to Doppelt (2017) , a business must focus on the following aspects of
change management to prevent the business from ill preparation.
 Adaptation: Flexibility is necessary as change influences both the process and the
culture

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 Options: Business must have strategic alternative. The more number of alternatives
proves to be advantageous to the business
 Change of the Mindset: Organizations should be prepared for the change and integrate
it into the thought process
 Looking for Growth: Blending a change into an opportunity an organization can
transform it into its growth
 Opportunity of Investment: Change leads to the constant success within an
organization given the right kind of time and energy.
 Preparation: It is necessary for the organization to anticipate the change since the
‘what’ and the ‘why’ is often not known.
It can thus be said that the situation of every current organization is temporary. Without
organizational changes business might come to a closure. Cummings & Worley (2014) stated
that the only constant thing in the world is the change and organizations within the business
area seem to adapt. In this respect, Lakeland Wonders has not been an exception since change
has brought about immense improvement in certain aspects. In other words, change can make
the work easier, pave way for the future innovations and bring about a general improvement
in the lives of the people (Eachempati, 2017). On a similar note, change has been adopted by
the work organizations for the varied reasons. However, business and companies integrates
changes into the work system to be not only efficient and competitive (Benn, Edwards &
Williams, 2014).
As the target growth has been distinguished by Lakeland Wonders, so the CEO Cheryl
Hailstorm took a decision of creation of a plan corresponding to the change management.
Cheryl Hailstorm however wanted the employment of the change management for the
maintenance unit, facilities and the human resource management. In other words, her primary
objective lay in the utilization of the change management process for enhancing the target

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market through venturing to the off shore manufacturing facilities thereby helping in
satisfying the clients.
The new CEO should remain aware of the company’s culture and have respect towards
the history of Lakeland Wonders. Besides she used the threatening, autocratic and the
coercive leadership since she wanted the people in following her footsteps without much
involvement. Nevertheless in order to ensure successful change management Cheryl
Hailstorm needed cooperation of people.
However in regard to the ethical issues,( Michel, Todnem & Burnes, 2013) put forward
that Cheryl Hailstorm should have taken into consideration the reaction of the employees
towards the imposed changes. Besides, she should have considered the fact that the
employees are provided critical explanations regarding the reasons about the system of the
change management and the need for strategy for certain aspects within the organization.
Cheryl Hailstorm should have given the employees sufficient time in mastering the
proficiency and skills of the employees in relation to the communication service,
maintenance and humans resource management in order to utilize the changes made by
organizations. In fact, this is achieved through providing enough orientation and training for
explaining the changes made. However, the leadership skills of the CEO are important for the
organization. In this regard it is vital to note that although the title of the chief executive
officer can be used by any individual however, its possession does not make the person a true
leader in the truest sense (Othman& Rahman, 2014). Chemers (2014) states that true leader
is one who motivates and inspires the people and giving in their best. A successful leader is
seen to commit her towards the group or the organization and nurture the similar kind of
commitment towards the members. However according to Cashman (2017) the traits of the
successful leader include:

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 Thorough knowledge about her field and job.
 Remains on the top of the recent trends, theories and developments
 Possess knowledge about the people that includes weakness, strengths, goals and
hopes.
 Shares the vision of excellence, service, achievement and ethics
 Possess the capability of demonstrating through actions and words the integrity and
the strength of the character.
As far as these traits are concerned, Cheryl Hailstorm should undertake careful evaluation
of her and thereby make possible changes in becoming one of the successful CEO of
Lakeland Wonders.
According to Vakola (2014) there has been reactions to the changes implemented by
Cheryl Hailstorm since the workers represented the assets is a dominant symbol of the
management in the twentieth century. In certain ways although the change management
represented a worthy elevation of the employees to the status they deserves however, it fell
short of completely expressing value that most of the people brings towards workplace and
the control exercised over the investment Hayes (2018). There have been certain issues that
resulted out of with the organization which Cheryl Hailstorm was unable to explain. Her step
towards outsourcing meant loss of job and a loss of the company’s image. She was unable to
come up with a solution to sort the issue. Then there were delivery concern since the
company needed to first establish base so it instead of making fast decision it was important
for her to articulate strategy, mission, vision, goals and objectives while implementing the
change. This would otherwise result in poor communication, distrust, unpleasant surprises,
lack of openness and the fear of the unknown.

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Discussions of the Approach of Organizational Change Implemented by Cheryl
Hailstorm
In setting the offshore manufacturing plant there are various aspects of the
management that needs to be considered and given preference for enabling the company to
usher with good implementation plans. In this regard, Lakeland Wonders should implement
and adopt good deal of the management since they also needed to be productive for utilizing
the precious resources in meeting the customer needs and staying competitive with the
similar set of organizations. Hence, management represents the key factor in determining
productivity of the labour. Therefore, through the concepts of operations management
organizations are able to effectively implement the management strategies that would hold
relevance to their plan. Primarily, the operations plans involved planning and emphasized on
allotting a specific time or period for the specific task. However, in setting up the offshore
business thorough and careful planning must be made for identification of the several risk
that needed to be considered for an effective operation. In other words, planning would help
in determining the average values of equipment, demand, standard cost and the levels of
inventory (Haimes, (2015). Organizing is another aspect of the management function that
involves approaches of the total quality management. This will help the entire organization in
managing the change and setting their agenda with plethora of the external pressures (Rowley
& Hartley (2017). This aspect aims at creating quality culture that possesses the goal of
delighting the customers. Resource allocation is another aspect that restrains or dictates the
choice of the strategy and goals and plays a vital role determining the workforce and financial
aid for providing features and extensive services to the consumers (Kaplan & Atkinson,
(2015). Evaluation and monitoring represents one of the aspects that takes into account the
knowledge of improving the performance given the institutional constraints and the
considerations Hill, (2017). It must be developed prior to the implementation of the change

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management for ensuring flawless and smooth operations. The last aspect of the management
function involves controlling which puts across adjustment of plans to the predetermined
objectives as they remain executed and involved distinct activities for measuring the actual
performance, comparing the performance with the standards and taking action for correcting
deviations wherever required. The effective controlling process enables the company in
achieving desired implications. Hence, the role and use of the various aspects of management
enables the entire organization in effectively and efficiently planning the actions.
Therefore, before implementation of the change management plans Cheryl Hailstorm
should win over the support of the senior management. She should frankly talk to the senior
management and make them understand the need for the change. She should also portray
concern towards the union and involve people in what she does. She should also appoint a
team thereby empowering them in taking decision that would not only help in earning respect
but instil good working habits amongst the employees. Cheryl Hailstorm should also change
her leadership style so that seems appropriate for the company. Besides this, the company
would face various unforeseen problems which include cultural differences with the offshore
manufacturing plant. However, while accessing interaction between empowerment and
culture the company should understand and identify the subculture that helps in empowering
larger organizational system. The management should help in developing a stronger
organization by providing the needs they deserve. For ensuring continued success, other
elements like organization design, career path, work processes, compensation program and
performance management also needs to be considered (Hickman & Silva, 2018). While
implementing the change management process the company must encounter problem with the
customers, employees and the stakeholders.
There should however be a governance process for ensuring the equality amongst the
employees. This would not only enhance the employee hard work and loyalty but should also

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result in benefit of the organization. In general, it has been found that people give more than
expected if management provides them with the necessary aid. This study was undertaken for
the evaluation of the efficiency of the change management and its impacts on the individuals.
In this regard, it can therefore be said that Lakeland Wonders implements an offshore
manufacturing with all the general objectives such as creation of the communication centres,
designation of the human resource staff and the technological facilities. In fact, change
management is not a bad thing since the changes often enhances the strength and the
organizational competitiveness. However, it is effective through the evaluation and the
investigation of the performance of the company. It is also vital to note that change
management is critical and a single wrong move can lead to the biggest downturn of a
business organization.
Recommendation and Improvement
It is therefore recommended that any organisation undergoing change management
should be able to see that changes are not only carefully implemented but well planned since
this will determine the failure and success of the firm. However some of the remedial steps
are as follows:
 Asking the board to reduce the target and cite the culture and concern of the people
 Moving forward, taking to the people and making them excited
 Making the use of the reward and the recognition
 Considering the team effect
 Including the people from the union
It is evident from the discussion that personality of the leaders and the implementation of
the leadership styles determine the culture. In other words, the leadership styles of leader
depend on the personality and culture and the norms of the society. It is thus recommended to

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efficiently and effectively access type of the leadership to be implemented. There is however
no existence of a general leadership style applicable to all the organizations across any
culture or society. As a result of this, the leader can evaluate the need, nature, abilities and
performance of the colleagues and employees for effectively adopting and implementing
suitable leadership type depending on the societal norms, culture, individual personality and
the characteristics of the leader.
Conclusion
On a concluding note it can be said that the change management represents the process that is
undergone by all the sectors of the society. It referred to the significant process as it enables the
organization in creating decision beneficial to not only the employee but also the companies.
The report also portrays that the organizations that accept the changes remains more
successful compared to the companies who resist it. In a globalized market newer procedures
and technology emerges rapidly for keeping up with the progress of the company and should
be willing in adapting to the changes in the management. However, for the chosen company,
Lakeland Wonders change management is particularly required with inventory, marketing
and employee performance for keeping up with competition that becomes major threat for the
organization.

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