Significance of Culture and Values: Mayo Clinic Presentation

This presentation, focusing on the Mayo Clinic, explores the critical role of an organization's mission, vision, and values. It examines how these elements impact nurse engagement and patient outcomes. The presentation delves into factors that contribute to workplace conflict, analyzing how organizational culture and values influence conflict resolution strategies. Effective approaches to resolving conflict and fostering interprofessional collaboration are discussed. Furthermore, the presentation highlights the influence of organizational needs and healthcare culture on outcomes, linking these concepts to health promotion and disease prevention within a community health context. The presentation includes relevant references using APA documentation guidelines.

Management of Mayo
Clinic

Purpose of mission, vision and
valuesvision statement- provides an idea about the achievements
mission statement- achieving higher competitive advantage than the
other brands
core values- reflects the behavioural practices for dealing with the
clients and the customers

Mission, vision and value of Mayo
Clinic
mission statement- inspire hope and contribute to the health and
wellbeing of the patients through the provision of best quality care and
support
Values- respect, integrity, compassion, healing, team work, innovation,
excellence and stewardship

Contd…
mission, vision and values
 strategizing the operations
according to the requirements
 improvising on the focus in terms
of accomplishing the identified
and the specified objectives
 align with the standards and
protocols of the Ethical Code of
Conduct.

Significance of mission, vision and values on
nurse engagement and patient outcomes
Mission, vision and values
 tangible resources for the hospital
staffs
 Strategic approach in this context
is assistance towards setting the
grounds of change through mutual
understanding
 prioritizing the critical elements

Contd…
 identification of the benchmarks and the
commitment towards accomplishing them
 Meetings between the board panel and
the staffs
 . Leadership rounds are created by the
managers through the involvement of the
staffs, patients and their family members.

Contd…
 Adoption of effective communication
channels

Factors leading to conflict
 employees belong to different socio-cultural
background
 poor communication
 If the staff selection method is improper,
then also conflicts are bound to occur.

Contd…
 Ambiguity in the job roles
 inadequate training to the
staffs
 bullying and harassment

Effective strategies for resolving
conflict
 problem solving cycle
 Adopting effective means of
communication

Contd…
 Active listening techniques

Contd…
 Evaluation of the already proposed issues

Contd…
 deal with the issues personally

Contd…
 accommodating,
 avoiding,
 collaborating,
 compromising

Contd…
 competing

Ways of encouraging collaboration
 Create a clear and
compelling cause
 Communication of the plan
to the team members
 Setting goals

How organizational needs and
culture influence organizational
outcomes Culture - enhancing the standards and quality of the healthcare
services
 clinical audits to the business process re-engineering tools and
techniques like that of six sigma and need of cultural reorientation.

Contd…
Culture-
 organizational behaviour,
 physical artefacts
 arrangement and shared ways of
thinking

Reviewing organizational culture and health
promotion from community perspective
 Free health campaigns
 Surveys on the community
people
 Data Protection Act (1998)

References
 Elwyn, G., Greenhalgh, T., & Macfarlane, F. (2018). Groups: a guide to
small group work in healthcare, management, education and
research. CRC Press.
 Mayoclinic.org (2019). About us. Retrieved 21st august 2019 from
https://www.mayoclinic.org/
 Minniti, M. J., Blue, T. R., Freed, D., & Ballen, S. (2016). Patient-
interactive healthcare management, a model for achieving patient
experience excellence. In Healthcare Information Management
Systems (pp. 257-281). Springer, Cham.
 Roberts, J. P., Fisher, T. R., Trowbridge, M. J., & Bent, C. (2016, March).
A design thinking framework for healthcare management and
innovation. In Healthcare (Vol. 4, No. 1, pp. 11-14). Elsevier.