This report discusses the emerging issues and challenges in organization management, and how managers perceive and respond to these issues. It also provides suggestions for improvement in management practices.
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Contents Introduction......................................................................................................................................3 Emerging issues and challenges in an organization....................................................................3 Organisation response to issues...................................................................................................3 Ways that managers perceive issue and their responses..............................................................5 Interpretation and evaluation of findings.....................................................................................6 Suggestions for improvement......................................................................................................6 Conclusion.......................................................................................................................................8 References........................................................................................................................................8
Introduction Managers are one of the main function that each and every organization needs for smooth working of the business. Management department helps to manage all the activities of business effectively.Managersarepersonwhomotivatesandinfluenceemployeestowardsthe achievement of goals of objectives of business. Management department prepare plan for the business to satisfy their customers. Report shows how a management department of Tesco manages all the issues and problems arises in a business. Managers of Tesco needs to develop strategies for effective working of an organization. Emerging issues and challenges in an organization Tesco is one of the leading company in retail sector of U.K. Tesco have a chain of supermarket all over U.K. Tesco aims to become leading company all over the world. For that company needs to work effectively and compete with their competitors. Tesco facing a problem to manage their employees and motivate them towards their work(Hambrick, (2015.) . Culture and work environment effects the growth of an organization. Disputes between employees and politics in an organization reduces efforts of employees they are not interested towards work. Inefficiency of employees reduces customer satisfaction towards organization. Technology up gradation in working of Tesco effects their smooth working as there are not familiar to new technologies of business. Lack of communication between employees effects the profitability of organization. Ineffectiveness of leadership and absence of clear direction to employees. Employees are not aware of some services and problems in an organization. Jobs of employees are not assigned properly and makes confusion in minds of employees. Organization are not able to build a strong relation with their customer. Organisation response to issues Transformational model Model is use to solve problems in an organization and solve issues. Transformational model requires to guide employees to conduct an effective work in an organization. Model helps Tesco to satisfy their customer’s by providing them quality product and services. Helps business to increase selling of goods and services. Volume Volume means the number of customers satisfied from products and services of Tesco. And also analysis of sales of Tesco about the product and services purchased by their customers. Tesco use this model for organised wok in their organization. Model helps them to conduct systematic working in their organization. Due to lack of communication between employees effects the business of Tesco and this model helps them to combine all parts of organization and provide information about the use of new technology and services in an organization. Tesco needs to develop an effective products with ability to satisfy the wants of their customers.
Variety Tesco is one of the big supermarket chains and provide different variety of products and services to their customers. Tesco provides products that customer want at low price as compare to other retailers or shopkeepers(Fayol, (2016). Company provides different type of services that attract customers towards their stores like home delivery of goods and services. Tesco provide flexibility to their customers to pay online or provide different payment method to customers. Tesco train their employees and provide them guidelines to assist customers about facilities provided to them with use of products. Tesco provide variety of discount on their products to customers. Provide different type of bonuses and increment in salary of effective employees to motivate them towards achievement of organizational goals.Tesco needs to develop new products like organic food to provide variety to customers. Variation Tesco provides their services both offline and online to customers. Different type of variation done by Tesco in their services. Provide products that help customers to order products on their website and get home delivery at their doorstep and another services like offline where customers needs to visit the stores to purchase products and services. Tesco provides variation in services of their employees like work in different shift so that it reduces work load on the employees as well as motivate them towards work of organization. Demand for products of company also changes with time so business needs to maintain their resources and utilize them when required. Tesco have large number of supermarkets and stores in different areas so that customers can visit and buy products from anywhere. Bringing business online helpsTesco to engage large number of customers. Visibility Tesco increase the visibility of their products and services to satisfy their customers. When customer order products online then provide them full authorization to track their orders this helps business to build trust in minds of customers. And when customers visit stores the products and services are visible to them and proper specification about the facilities to satisfy customers. Visibility means expressing the operation of business to their customers. Proper arrangement of goods are visible to customers and visibility to them while payment for products and services. Provide clear description about the offers on products and services of business. Tesco needs to prepare a staff for proper arrangement of products in store.
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Inspirational motivation Model shows the ability of a leaders in Tesco o influence their employees and motivate them towards work and develop a plan according to the requirement of the organization.The leaders needs to know the Vision of Tesco and communicates with employees Intellectual stimulation Leader tries to bring innovation in employees of Tesco. By making them a part of decision making process in an organization it familiarize them boosts their motivation. Idealized influence Leaders needs to be effective personality to influence employees and develop plan according to their ability to influence their employees. Influencing leaders of Tesco are able to set values for employees. Individual consideration The leaders of Tesco needs to motivate each and every employee individually on the basis of their requirements. That helps them to achieve their objectives in a business.
Ways that managers perceive issue and their responses. Managers are one of the most important functions of an business for smooth working of their organization. Managers of Tesco needs to develop an effective plan for success of their business(Shaw, (2016).) . Managers needs to analyse the issues in an organization and develop an effective strategy to solve issues. Operational performance Company needs to analyse performance develop areas of their operation for their smooth working. Managers needs to analyse the performance of their organizations different departments anddevelopanstrategytoforproperoperationsofbusiness.Managersneedstouse transformational theory to manage their operation in a market theory helps to bring innovation in working of an organization Five main areas of business where managers can develop strategy for Tesco. Speed Speed shows how company shows time taken by company to provide their goods and services to their customers. Managers needs to develop a plan to increase the speed of their manufacturing department so that they are able to provide services to their customers on time. Managers needs to develop their home delivery services as it takes time to deliver products to customers and develop negative image in minds of customers. Managers needs to develop speed of their employees to acquire new technologies of business and help them to research over new product and services Quality Quality is one of main objective that company needs to analyse effectively to satisfy their customers. Tesco is a leading company and managers of company needs to analyse the quality regularly and provide neat and clean products after proper research to their customers. Providing high quality of products to customers increase their trust on company. Dependability Dependability shows function of products in long run to satisfy customers. Managers needs to analyse the functions of products regular insure the delivery of products on time without any increase in cost of products for customers. Durability of product is also considered as dependability. Managers needs to develop billing counters or provide different methods of payment so customers are not depended on one counter. Flexibility Tesconeedstobeflexiblefortheireffectiveworking.Managersneedsmaketheir organization as well as employees flexible to adopt new technologies and trends in market. Managers needs to train their employees to work in changing environment(Lopez, Madani & Tang, (2017).)
. Managers have ability to adapt changes in an organization like when increase in sale or rush in stores they have a ability to manage their staff and customers. Managers have a ability to provide different type of products to customers according to wants and desires of their customers. Costs Managers of Tesco needs to set costs by analysing manufacturing or suppliers costs and profit for business. Cost are decided on the basis of demand and variety of product. Managers need to minimize the price of their product to increase the profitability of business. Interpretation and evaluation of findings Tesco is a leading company and face competition from large number of companies all over the world. Whenever a business works on a large scale the problems arises in smooth working of the business and company needs to deal with those changes effectively. Terco facing a issues like lack of motivation in their employees, low productivity in the business, customers are losing trust on their brand. Company needs to provide large number of products to their customersandwithdifferentoptionsforpaymentaswellasdeliverymethodsimprove technology in their business to develop at large scale, bring innovation in the business needs to motivate employees effectively ball the services and facilities of products are visible to the customers. Managers of Tesco are most important to solve the problems for their business managers needs to develop strategies to provide products to customers on time with proper quality and maintain durability of their products reduce the cost of their products to engage customers. Make their employees flexible to work in a changing environment. Suggestions for improvement Tesconeedstodeveloptheirbusinessandmaintainregularimprovementintheir business(Garcia, (2016).) . Company needs to conduct different types of activities to motivate their employees and satisfy their customers by providing them effective products. Tesco needs to minimize wastage of resources to improve their business and develop it for a long run. Company needs to prepare a plan for process of improvement. Process requirement Tesco needs to analyse the requirement of the plan. Company needs to know the departments or employees need training and motivation to develop their efficiency towards the work. Requirement of technology to develop their business at large scale. Resources are planned effectively to minimize wastage and proper utilization of resources. Company needs to prepare a plan by keeping in mind wants and demand of their customers. Team building Company needs an effective team for development of their business at large scale. Company needs to prepare a team on the basis of their talent and abilities it helps them to utilize the efficiency of employees effectively. Team is organised towards the achievement of goals of business. Company needs to know the skill of each and every employee of a team. An effective
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team is required for achievement of objectives. Team of employees must be motivates to provide competitive advantage in market. Planning and Implementation After preparing an effective plan and team Tesco needs to develop effective policies and rules for smooth working of business. Team develop different types of plan for business and select one of them that helps business to achieve their goals and implement those plans in a business. Audit Tesco needs to develop regular audit for their services and products as well as to know that their employees are working effectively in an organization. Audit to know that the products are able to satisfy their customers. Audit are done to know operations of business. End of life After all analysis if product and process that company is uses is effective to satisfy customers then regular innovations are developed in strategies. If plan is not able to work well then business needs to discontinue those services and products. Process design Process design is develop to achieve the objectives of Tesco. In design the strategies are prepared to develop a planning process(Chang, Chang & Yen, (2018, April).) . Design helps company to know the resources require to develop plan and employees available to work according to plan. Design needs to be flexible so that if any changes occur in future than it is able adapt those changes. Design is develop for company to work effectively and efficiently. Conclusion Report shows issues and problems arises in Tesco related to their customers satisfaction and their employees in an organization. Report shows how Tesco respond to those issues with the help of transactional model and responses of managers on the issues related to business. Managers uses different types of models like time management and quality development to satisfy their customers. Report helps to prepare plan for development of business and develop a design for smooth working of business. Company needs to develop their business at large scale and report shows the importance of management department for success of business.
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