Management of Operations: A Study on Sainsbury

This report provides insights into the management of operations of Sainsbury, focusing on the transformational model, operation's performance, and process design & analysis. It discusses the importance of managing operations for achieving organizational goals and highlights the impact of the COVID-19 pandemic on Sainsbury's operations. The report also offers recommendations for improvement in areas such as process design, HR policies, marketing, and systems.

management of
operations

EXECUTIVE SUMMARY
Management and operation is wider and broader concept which is carried out by
enterprises. The concept focuses on developing and creating high efficiency productivity within a
organisation. Main focus of this concept is on conversion of raw materials into final products. This
report gives a brief knowledge about management of operations of Sainsbury. It is essential for
company to focus on their functions as well as operations so that goals are achieved. Thus, all
activities are needed to be examined when making decisions.

Table of Contents
EXECUTIVE SUMMARY..................................................................................................................2
INTRODUCTION................................................................................................................................4
MAIN BODY.......................................................................................................................................4
Transformational Model .................................................................................................................4
Operation's Performance- ...............................................................................................................6
Recommendations- .........................................................................................................................7
CONCLUSION....................................................................................................................................8
REFERENCES.....................................................................................................................................9
Books & Journal:.............................................................................................................................9

INTRODUCTION
In corporate world, management as well operations both are responsible for carrying out
smooth workflow. It is defined as practices used by organisation to improve and deliver highest
efficiency at workplace (Fan, 2019). In business sector, it is crucial to manage & maintain
operations so that activities are completed on time period. Main aim of this report is to understand
the importance of management of operations through which goals can be achieved. Sainsbury, a
largest supermarket chain headquartered in U.K. The entity is located globally and has many
subsidiaries such as Argos, Sainsbury Bank, Home Retail Group etc. This report comprises of
operation management of firm, models and theories .
MAIN BODY
Transformational Model
It is type of model which is used by enterprise to assist leaders to understand the structure
of firm & design or redesign it in successful manner. Through use of this model it help in clear
understanding of entity's overall workflow in simple manner. According to the viewpoint of
(Hudson, 2018), Sainsbury the COVID 19 has been a major & emerging problem which is faced
by firm current situational context. Due to this pandemic situation, business profit & sales revenue
has decreased. Firm is dealing with this problem by providing assurance to customers for safety
of their health by providing them non- contact delivery option. In relation with chosen enterprise,
they also uses this transformational model through which it become easy for them to carry out
decisions making process. It comprises of eight variables which are described below-
Environment- In business sector, it is important to focus on business environment so that
activities are carried out by managing external environment. It is crucial to be aware about these
external environment so that company is aware about change in market trends, consumer behaviour
, technology etc. In relation with selected firm, company carry put PESTEL Analysis to examine
the business environment. According to viewpoint of … it is seen that impact of COVID 19 has
affected business structure at depth. Through properly analysis of PESTEL, it is easier for them to
examine factors affecting business overall structure.
Strategy- It is another variable in which tactics & decisions are made by companies how
value is to be added to customer & competitive edge can be gained by firm. With help of Strategy,
Sainsbury is able to achieve goals & objectives in proper manner. For example- with emerging
problem of pandemic situations from past 8 months, enterprise is implementing effective strategies
to respond with this issue.
Core process- It refers to process through which work flow in entity is examined & carry

out by employers. This core process help in organising everything & tasks in effective & well
organised manner. In context with Sainsbury, it is easy for them to carry out their work flow in
continuous level. Through focusing on core process, it is easier to achieve common desired goals in
given time period.
Structure- It is variable which depicts the how entity is structured such as how staff or
people are organised within management. It help in understanding the roles as well as
responsibilities of every individual properly. Therefore, chosen enterprise has hierarchical structure
in management. It is necessary to have appropriate structure so that positive relationship is
maintained between employer as well as employee (Koo,2019).
System- These are defined as set inter-related tasks or activities that assist in coordinating at
workplace. System such as recruitment/ selection, training or development, way people are
promoted, rewarded concerned under such system. Each & every cooperation has different types of
systems which are formulated & regulated by HR department. It is necessary to focus on this
because through them all activities are manage & monitored. For example- In relevance with
Sainsbury they a have performance management system through which they are able to reward or
promote employees.
Results- It depicts the current & actual performance of fir. Results reflects the sustainability
level of an organisation. Through analysing results, weak & strong areas are examined properly.
Thus, in viewpoint of chosen entity, performance level of company is stable & they uses best
practices for increasing performance (Masood, 2017).
Leadership- It refers to process through individual has ability to influence others decisions.
It is important to have leaders in entity as they help in achieving of vision & mission of entity. In
relevance with selected corporation, they also have leaders with great skills who motivate employee
to achieve assigned task on time.
The above discussed model is useful for analysing & addressing problems in business so
that changes are made accordingly. By appropriate analysis of literature review, emerging issue is
examined & how enterprise is responding to them is also stated.
Operation's Performance-
Operation performance of firm is essential and play vital role in growth as well as
development of business. Manager of corporation make assure that appropriate objectives related
operations are achieved within a given time period. Performance of operations is not fixed because
of changing structural, external factors, etc. It is important to focus on progress & performance so
that higher productivity is achieved. There are various types of performance objectives of which

are being focused by Sainsbury & are mentioned below-
 Quality objective- It is first most important objective in which quality is focused by
company so that higher satisfaction level is achieved by customers. For example- they
provide products at affordable rates, deliver satisfying shopping experience, etc. It is
necessary to maintain a quality of objectives because customers always search for brand
who can deliver them higher quality of products (Mehmanchi, 2020). So, productions
processes & other activities are revised before delivering them to customers. Moreover,
quality team of company check all key areas or applications where improvement is needed.
Through this, objectives is achieved by entity at all aspects.
 Speed objective- It is another performance objective in which it depicts the how fast service
is being delivered or operations are executed within a management. In perspective of
selected entity, goods or products are readily available to customers & within 8 minutes of
queue, consumers receives the receipt instantly. Thus, they are able to achieve this
objectives in proper manner. It is necessary to deliver speed objectives so that higher
productivity is produced at workplace.
 Dependable- In this, it includes of retaining customers for longer period of time &
managing long term sustainability. It is crucial to focus on these such as by providing
offers, discounts, etc. to end users. Therefore, these operation performance objectives are
achieved by them in most efficient manner.
With emerging problem of pandemic situation, it is examined that organisational
performance has been affected at wider scale which decrease their overall progress level. Further, it
is also stated that practitioners & managers are one who understand issue & make effective
decisions so that problems is addressed properly. For example- managers of Sainsbury has been
able to identify this issue & accordingly they use strategies which help them to improve
organisational performance at higher scale.
Process design & analysis-
In organisation, it is crucial to have appropriate process design as well as analysis so that
products are being processed. It is important to use process deign in firm in such a way that higher
productivity is delivered. Process design in business is important because it assist in achieving of
effective results. For example- The management of chosen company is well aware about what they
are doing & through which process is carried out further (Prahlad, 2016). By having appropriate
deign helps in elimination of problem. Therefore, to have an effective design firm uses different
strategies which are used to for conversion of raw materials into final product in most efficient

manner.
Process analysis- In viewpoint of selected enterprise, they analyse process by documenting
& implementing plan. With analysis of this, it reflects how process is carried out or made within
enterprise. For example- Sainsbury implement their digital technology in systematic manner &
these technological designs are maintained by technical department. Further, process design of
structure is processed after a proper analysis & decisions making (Saridakis, 2017).
After examining the literature review, it is interpreted & evaluated that all these processes
which are transformational model, operation performance and process design & analysis are crucial.
It is reviewed from literature that management operations are necessary to be focused so that goals
are accomplished. Furthermore, with proper decisions making it become easy to face problem
within a business (Snihur, 2019).
Recommendations-
There are some suggestions which are needed to be focused & adopted by Sainsbury which
are further explained below-
 It is recommended that company should improve their process design such as by adopting
of skilled & innovative employees who produces some new ideas in management.
 Further, it is also recommended that they should change their HR policies so that strategies
are adopted effectively. It will leads to achieving of competitive edge in market.
 Moreover, another sector which need improvement is their marketing department in which
they should have relevant experienced people in management so that profit or sales will be
increased at higher scale.
 Also, it is examined that manager should motivate subordinates to deliver best results which
is beneficial for business growth & overall development.
 It is also suggested to company that they need to update their systems such as training &
development & should carry out at consistent level.
Therefore, it is evaluated that by properly focusing on these suggestions it is easier for entity
to enhance their work efficiency level. It is duty of manager to assure that these suggestions are
carried out in correct way. Manager of firm need to be aware about these improvements areas so
that decisions are made in proper way.

CONCLUSION
After analysing above report, it has been concluded that operations of management is crucial
concept & is being used as administrative practices by business. Also, it is necessary to focus in
this concept which assist in development of growth. Furthermore, in this report discussions have
been made about transformational model, operation management, operation performance, process
design & analysis. Therefore, it is stated that in business managing operations are crucial for
achieving higher productivity & effective results. Further, appropriate form of decisions making
structure is also carried out which enhances the effectiveness of operations.

REFERENCES
Books & Journal:
Fan, 2019. Process operation performance of PDMS membrane pervaporation coupled with
fermentation for efficient bioethanol production.Chinese Journal of Chemical
Engineering,27(6), pp.1339-1347.
Hudson, 2018. The Dermal Exposure Risk Management and Logic eTookit: Characterizing and
managing dermal exposure during emergency management operations.Journal of emergency
management (Weston, Mass.),16(3), p.159.
Koo,2019. Transitioning from an Ethnic to a Multicultural Church: A Transformational Model.
Wipf and Stock Publishers.
Masood, 2017. Disaster Management Operations–Big Data Analytics to Resilient Supply Networks.
In Proceedings of the 24th EurOMA Conference.
Mehmanchi, 2020. Analysis of Process Flexibility Designs under Disruptions. IISE Transactions,
(just-accepted), pp.1-35.
Prahlad, 2016.Systems and methods for performing data management operations using snapshots.
U.S. Patent Application 15/018,151.
Saridakis, 2017. Exploring the relationship between HRM and firm performance: A meta-analysis
of longitudinal studies.Human resource management review,27(1), pp.87-96.
Snihur, 2019. Searching for innovation: Product, process, and business model innovations and
search behavior in established firms.Long Range Planning,52(3), pp.305-325.
Xiaoguang, 2017. Operation performance and membrane fouling of a spiral symmetry stream
anaerobic membrane bioreactor supplemented with biogas aeration.Journal of Membrane
Science,539, pp.206-212.
Yusuf, 2019. Embracing successful ICT integration through MIC transformational model:
examplary prectices of a Malaysian school leader.