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Operation Management & Operation Introduction

   

Added on  2020-10-05

14 Pages5112 Words456 Views
MANAGEMENT &OPERATION
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Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1 ..........................................................................................................................................1P1 Define and compare different roles & characteristics of leaders and managers....................1P2 Role of leader & function of manager in different situational context..................................3P3 Theories And Models Of Approach.......................................................................................5TASK 2...........................................................................................................................................6P.4 Key approaches to operation management and the role that leaders and managers play..........6P.5 Importance and value of operation management in achieving business objectives..............7P.6 Assess the factors within the business environment that impact upon operationalmanagement and decision-making by leaders and managers.....................................................9CONCLUSION .............................................................................................................................11REFERENCE ................................................................................................................................12.......................................................................................................................................................13
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INTRODUCTIONOperation management is about planning and supervising the production andmanufacturing process. This focuses on conversion of raw material into finished goods.Operation management consist two terms i.e. supply chain management and logistics. It alsohave the responsibility of insuring efficient & effective use of resources. It cover sectors likebanking system, hospitals, companies and technology. Company taken to understand operationmanagement is BURBERRY GROUP PLC, it is a British luxury fashion house in LondonEngland. It deals in clothing, accessories, perfumes & cosmetic items. On the basis of Burberry,things that are going to be covered in this report is managers functions and leaders role,approaches to management, how in different situations these roles can be applied and whatleadership theories & models company is using. TASK 1 P1 Define and compare different roles & characteristics of leaders and managersCHARACTERISTIC OF LEADERS-:Honesty- It is an important characteristic required in leader of Burberry Group because ifthey are honest with their subordinates then only later will be honest with leaders. Whichin result give the better performance from the company (Apte, 2016). Ability To Delegate- Leaders of Burberry have this characteristic of delegatingresponsibility which help them reducing burden and giving equal opportunity to work fortheir subordinates. It make their employees very satisfied and they perform better. Confidence- Every leader need confidence in them because it make them work properlywithout any fear. Having this quality in them, they can even perform difficult tasks. Thismotivates employees of Burberry and in result they perform better by giving their best tothe company. Positive Attitude- Working in company like Burberry, leaders sometimes face a lot ofdifficulties & hurdles in their work, but their positive attitude make their confidence highand help them in performing their best (Bennett and James, 2017). This affectorganisations performance and image.Communication- Burberry is a very big organisation with lots of employees, so theirleaders need to have good communication skills. So that information can be shared1
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properly without creating any confusion among pool of employees (Bhattacharya, A.,Dey and Ho, 2015). ROLES OF LEADERS-:Mentor- Role of Burberry's leader is that they act as the mentor for their subordinates. Ina role of mentor they guide employees in performing their task effectively. Employeesalways find a helping hand for them if they get stuck anywhere. Motivator- Big companies have large number of employees, so do Burberry. Sometimeemployees get demotivated if things does not work according to them and theirperformance start getting down, in this type of situations leader perform the motivatorrole so that they can retain them and improve their performance. CHARACTERISTICS OF MANAGERS-:Problem solving skills- Managers of Burberry need to have this quality in them becausecompany is very big and they have large number of employees working for them.Problems & conflicts are very obvious thing to come up in them, for handling thissituation it is important for managers to have this skills. Knowledge- Burberry managers have good knowledge because they are the representativeof the company (Giegerich, 2017). It is important for them to know everything about &related to their company or industry so that they can think big for the industry. ROLES OF MANAGERS-:Planning- Managers role is to plan things as per requirement of the company. Burberry &their employees are dependent on the planning done by manager. They create aframework for their subordinates within which subordinates need to perform.Organising- Burberry manager perform this role to create a systematic procedure ofperformance so that employees does not get confused and can perform without any stophurdle. LEADERSLeaders of Burberry are the people whohave followers and their purpose is tocreate a vision for the organisation.They communicate it & provide toolsto accomplish it. MANAGERSBurberry's Manager have power ofcontrolling and organising a group ofpeople. They are also known asexecutive or supervisor. Their purposeis to create goal for the organisation.2
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