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Management Operations Assignment Solved - Marks and Spencer

   

Added on  2020-12-10

15 Pages4722 Words67 Views
MANAGEMENTOPERATION

INTRODUCTIONThe role played by manager and leaders in an organization plays a significant role inorder to achieve the effectiveness and improving the performance of business. The roles andresponsibilities of the manager of operation is a part of business that emphasise of themanufacture the goods and services. In order to make sure that the resources of operation has areutilizing effectually and effectively or not (Sekar and et.al., 2014). It is very essential foroperation management to meet the needs and requirements of customers. In this report Marksand Spencer has chosen for assessment as well as roles and responsibilities played by theoperational manager of company. It is the big retail company in United Kingdom. This reportwill also discuss the key approaches of operation management as well as significance andessentials of these approaches of Marks and Spencer. Further the impact of external factors onoperational management. TASK 1P.1. Roles and Responsibilities of leader and managers and there characteristic.Leader and managers have many rules and responsibilities in all the companies. Theleader and managers of Marks and Spencer has many duties towards the management, customersand all other external or internal member. Leaders are the most important person for a company. They have special skills andabilities to solve issues and troubles coming in the company. Leaders are the key person in thecompany, without them, no work will be organize in well manner. These are the following roles of leaders as discussed below-Need at all levels- the function and role of leader is required at each and every level oforganization or management. Leader has skills to cooperate and leads to execute plansand policies of company (Renz, 2016). The leader of Marks and Spencer makes effectiveplans and policies in order to make effective team work as well as improve theperformance of workers.They are the representatives of the company- Leader are the representatives of anorganization. In all the campaigns, programmes, seminars and general meetings, leader isthe person who represent its team or organization. Give support to all- This is the role of leader and this role is important in the situationwhere any member of company or team needs a financial support or any other personal1

support that leader have to support his/her team member. Leader is a person who givessupport to each and every members of organization. Leaders always find out theoptimistic results. Leaders acts as friends, escort and philosopher-This is the role of leader and this role isimportant in the situation where team member is new joiner that leader have to act asfriend, escort and philosopher. Leader acts as friends, escort and philosopher for themembers of organization (Reichard And et.al., 2016). Leaders has skills to talk with themembers of team in very polite way as well as he also guides the members of team towork in much proper or right way. Leader create atmosphere of organization to trust and honesty- This is the role of leaderand this role is important in the situation where there is a conflict arise than leader has tocreate a healthy atmosphere by giving honest judgement. Leader is a person whopromotes open communication in the company which boost innovative and creativethinking and collective work. There are many roles and responsibilities perform by the manager of Marks and Spencer whichare as follows-Hiring and Staffing- This is the role of manager and this role is important in the situationwhere manager have to fill the vacant job position of the company. This is the main roleof a manager to hire the employees for the company. The manager should always beaware of requirement of people in the company.Delegation- This is the role of manager and this role is important in the situation whereleader have to delegate the duties according to the qualification and skills. It is the duty ofmanagers to delegate the duty and responsibilities to each and every member of thecompany (Marchetti, P.A. and et.al., 2014). Manager before delegating the work toemployees, should ensure the skills and ability of employees.Leadership- A good manager is one who has power to complete or accomplish the tasksfrom others. He has skills to lead people in direction towards achieving the goals oforganization. Reducestherisk- This is the role of manager and this role is important in the situationwhere there is high risk in the any project or task. Manager of Marks and Spencer has2

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