Management and Operations: Role of Leaders and Managers

This presentation explores the role of leaders and managers in management and operations. It discusses the characteristics and functions of leaders and managers in an organization. The presentation also covers theories related to the role of leaders and managers.

MANAGEMENT AND OPERATIONS

INTRODUCTION
 Management and operations is a part of business field.
 In this area manager or a leader play there role by
controlling overall process of industry and its
production.
 In every organisation business management is every
important at each level for managing their work and
also to employees as well.

Leader Role
 Team leader is a person who provide proper guidance
to employee in organisation.
 Leader of Starbucks play there important role by
supporting workers at workplace.
 Leadership is the action of leading workers in
company, to achieve business objectives and goals.

CONTINUE
 They also support employee for making their work
more effective than the other organisation employee.

CONTINUE
• Thus, for this they provide training to workers
for making improvement in their work
performance.

Characteristic of leader
 Leader good behaviour impact in organisation.
 Thus, for managing the whole department leader
should have some characteristic to make them as a
good leader in the organisation.

CONTINUE
 Passion and commitment is another function of successful
leader.
 Leader need to give motivation to their employee at workplace
for perform high performance work.
 They should be innovative in there work and also have
collaboration skill in themselves.

Characteristic of manager
 In organisation manger play there role by having
different types of characteristic such as leadership,
experience, knowledge, time management, delegation
etc.
 They need to have an experience of their work to give
better training and development session to workers in
organisation

CONTINUED….
 Manager of Starbucks have a quality of making
communication to customers and other staff members
at every department in firm.
 Thus, for playing there responsibilities they need to
provide proper guidance of time management to
employee at workplace.

Manager role
 Manager is a person in organisation who give direction to other
people or department in their activities.
 They give their performance at various levels. Supervisor is the
another name of manager.

CONTINUE
Theories of leader role:
•Situational leadership theory
•System leadership theory

CONTINUE
Task or relationship oriented approaches:
•According to this theory leader need to maintain
performance and relationship between employee and
other staff members including themselves as well.
•Leader need to support employee in performing high
level work to help organisation in achieving
objectives.

CONTINUE
Theories of manager functions:
•Chaos theory: this theory explain controlling style of
manager. Manager make control whole process of
business in Starbucks. This theory defines impossible
things, that can not explain in words. This theory is
used for manager to work according rule and laws.

CONTINUE
Management by objectives:
It defines process of special objectives in organisation.
Management by objectives indicate the process of
achieving business goals by leading good management
system.
It helps to understand employee duties at work area.
Worker are get clear about there role and
responsibilities. Its create good communication
relation with workers.

CONCLUSION
• In this unit it has been concluded that management
and objectives both are important in organisation.
• It is like a branch inside company, including leader
and manager.
• This study provide differences between leader and
manager within their role and characteristic.

REFERENCES
• Bratton, J. and Gold, J., 2017. Human resource management: theory and practice.
Palgrave.
• Buckner, G.E., and et.al., 2014. Managing workplace sexual harassment: The role of
manager training. Employee Responsibilities and Rights Journal. 26(4). pp.257-278.
• Chemers, M., 2014. An integrative theory of leadership. Psychology Press.
• Fan, C., and et.al., 2014. Service Order Allocation Based on Multi-objective Dynamic
Programming. Journal of Tongji University Natural Science. 42(9). pp.1452-1458.
• He, L.J., Chen, C.J. and Chiang, H.T., 2015. Top manager background characteristics,
family control and corporate social responsibility (CSR) performance. Journal of Applied
Finance and Banking. 5(1). p.65.
• Lorinkova, N.M. and Perry, S.J., 2017. When is empowerment effective? The role of
leader-leader exchange in empowering leadership, cynicism, and time theft. Journal of
Management. 43(5). pp.1631-1654.