Effective Management and Operations in a Retail Store

Effective management
and operations in a retail
store

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 2.................................................................................................................................................1
P2) Role of leader and function of manager in different situational context.........................1
P3) Different theories and models of approach......................................................................2
LO 3.................................................................................................................................................4
P4) Key approaches to operations management and role that managers and leaders play....4
P5) Importance and value of Operation management...........................................................5
LO 4.................................................................................................................................................6
P6) Impact of wider environmental factors on operation management and decision making6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Operation management is associated with having efficient administration for all business
activities and practises in order to create a maximum and highest level of efficiency in business
operations (Boyd and Dougherty, 2016). Thus, operational management plays a vital role in
enhancing productivity of an orgnisation through leading efficiency in operation and ensuring
reduction in operational cost. This assignment is based on Effective management and operations
of a retail store thus, the selected orgnisation is Tesco Plc that is a well known British
multination retailer that is having its main headquarter in England UK. This report consist a
description of role of leader and function of manager in different situational context along with
different theories and models of leadership. Further, a description about key approaches to
operations management and the role that managers and leaders play in its implication is also
there along with discussion about its importance and value lead by operational management. At
last, an evaluation of impact lead by wider environmental factors on operation management and
decision making is also included in current report.
LO 2
P2) Role of leader and function of manager in different situational context
Both managers and leaders forms a vital part in success and ensuring smooth operation of
an orgnisation as they are the one who have the responsibility of managing, directing and
coordinating all employees and workforce to accomplish a set goals. In Tesco plc managers are
having a vital function of organising and coordinating all things while leaders are responsible for
directing and motivating employees (Ellitan, 2017). Following situation context are evaluated in
order to develop better understanding about the role of leader and function of manager in
meeting and accomplishing day to day operations of Tesco Plc:
Conflicts resolution- Occurrence of conflicts and clash of interest and view point is
common at workplace of an orgnisation as larger number of employees who are belonging to
different backgrounds work at a common place. Thus, role of leader and manager becomes more
vital to encounter such situation through use of management skills and leadership role. Tesco is a
big retailer orgnisation that is employing a large number of employees thus, rise of conflicts and
chaos among employees during day to day work is common (Eraki, 2015). Leaders of Tesco
plays a vital role in conflicts resolution through making efficient use of their problem solving
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skills to reach a mutual decision and agreement among the conflicted parties through leading a
mid way. On the other hand, managers of Tesco are having a vital function of leading systematic
bifurcation and division of role of responsibility among all employees through making use of
their analytical skills to ensure reduction in chaos and conflicts at workplace.
Implementation of change- In today’s worlds to face the high competition and to keep a
balance with dynamic environment, making timely changes and modification become a vital part
of all organisations. Implementation of changes is a complex activity that consist many task thus,
In Tesco plc managers are having an important function of leading effective planning, organising
resources and ensuring effective coordination among employees to ensures better and timely
implication of change with the help of their managerial skills (Fan, Liu and Zhang, 2015). Beside
this, leaders of Tesco also plays a vital role in implementation of change through making use of
their communication skills that plays a crucial role in motivating and directing employees for
better implication and adoption of change.
P3) Different theories and models of approach
Leadership is basically a process of motivating and directing employees in order to
influence them to perform a task or work in a more effective way. Thus, use of various
leadership theories and models of approaches are made by Leaders and managers of Tesco Plc to
ensure high motivation and performance level in its employees for timely accomplishment of
goals a description of which is provided below:
Situational Leadership theory
This theory emphasis on the leaders and managers who adopt different leadership style in
according to a prevailing situation and development level of their employees to ensure better
motivation and direction for them (Ma and Sun, 2012). Use of situational leadership style is
made by Leaders of Tesco to ensure significant level of flexibility in their working to easily get
fit and encounter a current situation in best possible way.
Advantages Disadvantages
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