Management & Operations Report: Leadership and Operations Analysis

This report provides a comprehensive analysis of leadership and management within an operational context, using Tesco as a case study. It begins by differentiating between the roles and characteristics of leaders and managers, emphasizing their importance in organizational growth. The report then examines how leadership and management functions apply in various situational contexts, such as product launches and conflict resolution, highlighting the roles of strategists, motivators, and organizers. Diverse leadership theories, including autocratic, democratic, situational, systems, and contingency approaches, are discussed to illustrate how leadership styles evolve and adapt. The report further explores operational administration methods, such as transforming raw materials into finished goods, and emphasizes the roles of managers in logistics and inventory management. It also delves into operational approaches like lean production, total quality management, and just-in-time systems, detailing how leaders and managers contribute to efficiency and quality. Finally, the report assesses elements of the organizational environment that impact operational administration and decision-making, providing a holistic view of leadership and management in a contemporary business setting.

Management &
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Discuss role and characteristics of leader and managers..................................................3
TASK 2............................................................................................................................................4
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts..................................................................................................4
P3 Diverse Theories of Leadership........................................................................................5
TASK 3............................................................................................................................................7
P4 Discuss methods of operations administration as well as also leader and manager’s role7
P5 Significance related to operation administration that helps in accomplishing goal of
business organisation..............................................................................................................8
TASK 4............................................................................................................................................9
P6 Assess different elements of environment of organisation that effect operational
administration and decision making.......................................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12
Books and Journal................................................................................................................12

INTRODUCTION
Operational administration is determined as a function which signifies controlling designing
as well as development of operations of company & procedure related to production. In addition
to this, it includes redesigning of activities that is linked with the development of goods and
services (Abubakar, 2019). In addition to this, in this assignment TESCO is considered as the
international organisation that offer appropriate products & services to its customer in order to
satisfy them. In assistance of this, there is a difference among them that must be linked or related
with role. In addition to this, there are various approaches or method of leader is described in
proper way. Apart from these, operations management method, importance of operation
management that help in enhancing profit margin and different factors that enforces direct
impact on operational management and the decision was taken by a leader is also explained in
this report.
TASK 1
P1 Discuss role and characteristics of leader and managers
Leaders-
A leader is one who has the ability to influence others decision and work is done. Leaders
act as a bridge between employers and employees so that a healthy relationship is being
maintained within workplace (Brock, 2019).
Managers
Managers are those war modelling or are in charge of something. Managers have the
capability to control as well as monitor departmental activities and other functions (Henkel,
2018).
Leaders and managers both are important for growth and development of business. It is
necessary for an organisation to be well aware of roles as well as characteristics of both leaders
and managers so that decision making is being done in proper manner. In context of selected
enterprise, they also have leaders as well as managers with different roles and characteristics
which are further discussed below-

Roles of leaders-
 Visionary- It is the main role of the leader in which dip act as a visionary person who
has a vision to think different and forward. In relevance of selected organisation, leader of
company deliver unique products and services to customers.
 Motivator- It is the role of a leader in which they act as a motivator and role model
within workplace and influence the decision of others to get the work done in proper
manner (Kato, 2019).
 Strategist- It is another role of a leader as a role of a strategist in which tactics are being
implemented by them to achieving organisational goal and objectives.
Characteristics of manager
 Handle pressure- It is the most important characteristics of a manager in which they
handle pressure as well as work load at any time and situation in well organised way.
 Effective communicator- It is another characteristics of a manager in which they have
the ability to communicate in effective manner which is beneficial for organisational
functions and operations. Also so they are known for using tools and techniques for
communication.
From the above paragraph, it has been examined that it is crucial to be aware about leaders
rule as well as characteristics of a manager so that it is easy to carry out organisational function
and operations in well organised way (Liu, 2017).
TASK 2
P2 Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts
In this business different types of situations occur and it is necessary to use functions of
manager and role of a leader in such a way that those situations are being encountered
appropriately. In relation of Tesco, different types of situations occur which are discussed below-
Product launched situation
It is a type of situation which occurs when new product or services are to be launched by
company within market.
Role of leader

 Strategist- It is important role of a leader in which they act as strategies and implement
effective tactics to deal with any suggestions and during launch of a product.
Function of manager
 Controlling- It is the main function of manager in the situation in which control and
manage every activity which is processed during product launched situation. Also
controlling helps in in elimination of risk and problems (Lotfi, 2019).
Conflict situation
It is another type of a situation in which problems or issues arises in between employees
and employers due to external or internal factors. It is necessary to deal with the situation so that
object is achieved within a period of time (Michaelson, 2020).
Role of leader
 Motivator- It is an essential role of a leader in which they act as a motivator in conflict
situation in which encourages and motivate parties involved in situation to develop
mutual coordination and cooperation so that issues are resolved.
Function of manager
 Organising- It is a type of function which is used by manager in conflict situation in
which to organised everything so that problems and their root cause is being identified in
proper manner on the basis of which it is easy to make decisions about same.
 Planning- It is also important function of a manager in which the plan and process the
alternative procedures to deal with this situation in proper way.
So it has been exam in that it is crucial to be aware about different situations that can impact
on business operations and functions. Role of a leader and functions of a manager are needed to
be e clear so that those situations are properly encountered. Furthermore, chosen enterprise
making sure that these roles are functions are executed with proper considerations.
P3 Diverse Theories of Leadership
The role of leader as well as manager alters overtime those results in alteration within style
of working. According to traditional method, the leader focuses on using autocratic style so that
they do not increase involvement of subordinate in procedure related to decision making.
Moreover, they also focus on do not including a staff member in different managerial function

such as planning, staffing, directing so that motivation level of staff member get decreased and
employee or subordinate do not feel valued within business organisation. In assistance of this, in
present time, the manager and leader adopt democratic leadership style that help in performing
different kind of managerial function in an appropriate manner.
Situational method according to this approach, they are able to take appropriate
decisions according to condition in which they want to experience in the workplace. The
management team of business organisation focuses on taking appropriate decisions according to
situation or condition (Naqshbandi, 2018).
The strength or advantages of this method is that it aids assistance to management team to
take decision for increasing new product and taking appropriate decisions related to
management.
Weakness the primal weakness is that it is not considered as a proper approach for long
process is new product development.
System approach in this kind of method, the leader and manager both enforces positive
situation so that subordinate or staff member feel worthy that assists in increasing work in an
appropriate manner. There is different kind of management and administration functions such as
motivation, planning as well so on. The business organisations focus on accomplishing goal in
timely manner. This system approach is beneficial for enterprise as because it help in achieving
of goals in most efficient way (O'Higgins, 2017).
Strength the advantage of this type of method is mainly experience by particular
organisation that help in increasing new product and confronted critical situation and able to
accomplish goal and objective in timely manner.
The weakness which is connected to same situation needed or require time.
Contingency method according to this method, the success and growth of company is not
related to ability. There are different factor by which management team needed to emphasize on
situation and skill. There are different kinds of managerial function adopted by directing,
influencing and many more.
Strength: In these types of method, the innovative on new product development as well as
critical management not involve to all staff member.

Weakness: The weakness of this kind of approach is that there is a regular changing
situation such as critical management
TASK 3
P4 Discuss methods of operations administration as well as also leader and manager’s role
Operation administration signifies as a function which is implemented by organisation to
achieve goal & objective in timely manner. There are different operations that is organised by
company to be capable to successfully achieve goal in timely manner. In reference of Tesco, they
focus on providing superior quality product and services by using various operational functions
that is going to be given below:
Turning raw material into finished good in this process, the organisation emphasize on
offering innovative product and services as per need of user. The main purpose of management
team is to transform raw material in finished product (Robertson, 2017). Herein the manager role
is to implement appropriate strategy and also influence staff member in order to organise
different task in an appropriate manner. In addition to this, the duty of management team is to
make sure that manufacturing is organised in smooth manner for success and growth of
organisation.
Logistic and inventory management herein, the operation related to respective
organisation in which the manager is capable to handle inventory in proper way that assist in
providing superior quality product as per demand in market place. In assistance of this, the main
input is determined as an appropriate logistic as well as stock The administration team focused
on subordinate to perform different activities in proper way (Samokhina, 2019).
The primary purpose of management team is to ensure that appropriate availability of
different kind of product and services as per demand of user and leader focuses on influencing
subordinate to give their best that help in increasing productivity and profit margin in future time
period. Apart from this, there are various approaches related to operation administration that are
important to be used by Tesco that is going to be mentioned below:
Lean production herein, in this method the Tesco is capable to reduce any kind of waste
in process of production that do not impact on quality of stock.

Role of manager the role of manager is to improve processes related to minimising any
kind of wastage and improve strategy to reuse wastage.
Role of leader in this process, the role of leader is to make sure that plan must be
implemented in an appropriate manner so that they offer guidance to subordinate in order to
reduce any kind of wastage.
Total quality management this method aids assistance to organisation to influence staff
member that help in providing superior quality product and services to its user. It is also helpful
in increasing sales and profit margin in future period of time.
Role of manager herein, the role of manager is to improve strategy that is connected to
training and improvement of subordinate so that they can bring or increase in productivity level
during particular phase of time period.
Role of leader herein, the role of leader is to make sure that all subordinates increase
training and quality in order to achieve objectives in timely manner (Scheinker, 2017).
Just-in-time approach make sure that focuses on eliminate any kind of waste that is
connected to time as well as work. Herein, the role of management team is to emphasized on
what as well as when is required and market demand.
Role of manager the role of manager is to improve strategy related to reduce any kind of
wastage and accomplishing of work in timely manner.
Role of leader herein, the leader make sure that all activity and functions executed in
appropriate way so that they perform their work in an appropriate manner.
The above discussed the matter reflects that different types of approaches are used by
organisations depending upon their needs and demands. It is necessary to use them in such a way
that they are able to fulfil customer satisfaction at higher scale.
P5 Significance related to operation administration that helps in accomplishing goal of business
organisation
Operation administration is determined as activity within company that generates high level
of efficiency within business organisation (Junevan Steenbergen, 2019). The management team
focuses on transforming raw material into finished goods that help in enhancing profit margin in
future period of time. In addition to this, operation administration focuses on achieving goal of
business organisation and also makes sure that activity of organisation are conducted or executed

appropriately. In addition to this, the business organisation focuses on different processes that
help in achieving goal. In reference of Tesco, there are various operational functions by which
significance of operation administration that are going to be mentioned below:
Fulfilling customer demand this function and operation is important for Tesco as they
focuses on providing superior quality product and services to its user as per their demand. In
assistance of this, they also focus on assessing demand of customer in order to increase value at
marketplace.
Maintain quality the operation function is important for Tesco as it aids assistance in
assessing need and want of customer and offer product and services according to need and
wants. It assists in satisfying need and wants of customer and retain user that help in increasing
market value as well as profits.
Improve production process the operational activities focuses on organise process of
production to enhance profit margin and minimise different kind of error. It is important for
business organisation by which they offer quality product and services with minimum kind of
wastage and that enhance profit margin and reduces any kinds of expenditure.
Minimise operational cost this is important function related to operation administration as
it is determined as capacity of organisation to increase their production and minimise the use of
resources as well as also make sure that subordinate focus on work as well as their quality. There
are different methods through which leader & manager of Tesco can increase operational
management to achieve goal and objective in timely manner. Apart from this, the management
team of Tesco focuses on increasing profit margin and productivity in future period of time
which will be helpful for company to increase their success.
TASK 4
P6 Assess different elements of environment of organisation that effect operational
administration and decision making
There are various external environmental factor of organisation that imposes a direct effect
on functions of company so that management team needed to improving innovative plan and
tactics. There are various factors of external business environment in context of Tesco that is
going to be mentioned below:

Corporate social responsibility is determined as activity and function which is performed
by company for improvement of environment as well as society. It is significant for organisation
to implement CSR function in addition with profitability ratio as it aids assistance in
improvement of society. While implementing CSR function, the manager is very important as it
implement the strategy that helps in performing their functions in best possible manner. In
reference of Tesco, the management team focus is on making decisions related to CSR activity
that is helpful for company in increasing goodwill and brand image of company in front of
customer in Marketplace. In assistance of this, it also assists in influencing stakeholder of
organisation during particular phase of time period for which the stakeholder aids assistance in
taking decisions for success and growth of organisation in future period of time (Brock, 2019).
Business Ethics are considered as a condition through which proper practices related to
business organisation are regulated in an appropriate manner. This involves the issues and
problems related to social responsibility, corporate governance as well so on. Therefore, the
business ethics are implemented by government as per alteration in ethical issues & it is
significant for organisation to increase or implement their rules as well as policy. In reference of
TESCO, the manager assesses different kind of policy that helps in taking important decisions
during particular phase of time period. In addition to this, the leader focuses on taking decisions
for make sure that all rules and regulation or appropriately followed (Abubakar, 2019).
Stakeholder is determined as a main individual person of business organisation.
Stakeholder has interest within operation of organisation as they get affected by functions of
organisation. There is different kind of stakeholder like investor, government, and customer and
so on. In addition to this, the decision was taken by manager that is depending upon a
stakeholder point of view as it aids assistance in maintaining organisation. In reference of Tesco,
the decision is taken by both of them get affected by stakeholder because they determine
perspective according to their strategies.

CONCLUSION
On the basis of above given assignment, it is assess that operational administration is
determined as a function which signifies controlling designing as well as development of
operations of company & procedure related to production. In addition to this, it includes
redesigning of activities that is linked with the development of goods and services. In assistance
of this, there is a difference among them that must be linked or related with role. In addition to
this, there are various approaches or method of leader is described in proper way. Apart from
these, operations management method, importance of operation management that help in
enhancing profit margin and different factors that enforces direct impact on operational
management and the decision was taken by a leader is also explained in this report.