This report examines the management and operations of Marks & Spencer (M&S), a renowned multinational retail brand. It explores the roles and responsibilities of managers and leaders within the organization, analyzing their contributions to successful operations management. The report delves into key approaches to operations management, including lean production and Six Sigma, and evaluates their impact on achieving organizational objectives. It also assesses the influence of external business environment factors on operational management decisions and analyzes how these factors affect the wider business environment and community. The report concludes with recommendations for improving operational efficiencies and managing external factors effectively.
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