Management & Operations of M&S Report

Added on - 21 Jul 2020

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Management &Operations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Comparison of characteristics and roles of manager and leader.......................................1P2 Application of the role of a leader and the functions of manager in different situations..3P3: Various theories and methods..........................................................................................4TASK 2...........................................................................................................................................4P4 Process of Management Approaches................................................................................4P5 Importance of Operational Management...........................................................................6P6 Internal and external analysis of a business......................................................................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10
INTRODUCTIONOperation management is an considered as well organised business function that is usedby company's in order to perform various activities. It is related with proper planning, organisingand controlling that valuable resources which are required by the company to produce a welleffective results. It is said to be an important that they are used to manage in a way to attainmaximum level of efficiency through the implementation of effective techniques (Rajan and et.al., 2010). Under this project report, analysis is done on the company M&S which is known forits multi- clothing products. Further, this report information related with leaders and manager areexplained with its necessary importance. Various impacts of both the parts on the operation ofM&S business are discussed under this report. With the use of different methods and techniquesare required to be analysed and use by company in regards to operations management. All thenecessary information associated with internal and external factors are investigated under thisproject.TASK 1P1 Comparison of characteristics and roles of manager and leaderIn an organisation there are various operations and for that it is needed that all leaders andmanagers shall carry out their functions in most effective manner. In mark and Spencer there aremany products which are manufactured and for that structure that is followed by it is flat. Underthis limited levels are made which sees the functioning between administration department andemployees who are on front line (Rajan, 2010). This is taken into consideration as it helps inmotivating all employees and also improvement can be noticed in decision making process.In order to conduct the operations in proper manner, there are various directions whichare issued by head authorities and they are known as leaders. It is needed that all persons andgroups involved shall follow them. All the process are required to be controlled in proper mannerand for this planning and organising shall be done and the person responsible for doing all this ismanager. The roles of both are compared in table provided below:Basis of comparisonRoles and Characteristics ofleaderRoles and characteristics ofmanagerOrientationFor the purpose ofachievement of goals it isThe main function of managersis to make required goals and1
required that people shall beappointed and due to this it issaid that leaders have a publicoriented work.targets that are to be attained inrespect of any particularactivity.FocusFor the accomplishment ofgoals, the main focus is kepton directing all people.The main aim of them is tocarry out such processes bywhich stability can be attainedand work can be managed inmost appropriate manner.ResponsibilitiesThey are responsible formotivating others by whichsome or other thing can beachieved.Their main role is in themanagement of all theoperations which areperformed in company.Approach to riskRisk is taken by them as theyare risk seekers.They act as risk averse asalways try to avoid it.FormulationAll the guidelines andprinciples are formulated bythem.By them procedures andpolicies are developed.There are various theories which are taken into consideration by both of them and theyare explained below:Role of leader by applying theoriesFunction of manager by applying theoriesTrait Theory: All the persons have some orother quality which is used by them so thatsuccess can be attained and some of them aresociability, intelligence and determination. Soaccording to this theory they are to be involvedby leaders (Haugen and et. al., 2011).Behavioural theory: Under this capabilitiesby which leadership success can be achieved isconsidered and inborn traits are not givenHuman relations theory: By the help of thismanagers try to make good relation amongorganisation between all the departments andpersons so that conflicts and other issues can beavoided.Chaos theory: Such procedures are developedwith the help of which changes that take placecan be incorporated without affecting stabilityof business.2
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