Management Operations Report

This report analyzes the roles of leaders and managers in Greggs, a leading bakery chain in the UK, focusing on operational management. It explores different leadership theories and models, discusses the importance of operation management in achieving business objectives, and identifies factors within the business environment that impact operational management and decision-making.

Management
Operations

Table of Contents
INTRODUCTION ..........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Define and compare the different roles and characteristics of a leader and a manager.........1
LO 2.................................................................................................................................................2
P2 Explaining the examples of role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................2
P3 Applying different theories and models of approach, including situational leadership,
systems leadership and contingency...........................................................................................2
LO 3.................................................................................................................................................3
P4 Key approaches to operation management............................................................................3
P5 Importance and value of operation management in order to accomplish business objectives
.....................................................................................................................................................4
LO 4.................................................................................................................................................5
P6 Factors within the business environment that impact on operational management and
decision making by leaders and managers..................................................................................5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management operation management is the administration of business practices to create
the high level of business management growth. Effective management operations helps to
increase the outcomes which leads to high growth. Present study will be based on management
operation of Greggs which is the largest bakery chain in the UK. Greggs offers savoury products
such as sausage rolls and different form of sandwiches. Present study will be explaining different
roles and characteristics of a leader and a manager. It also examines the role of leader and
manger in different situational conditions. Thus, study will cover all important and necessary
aspects of management operations which helps Greggs to develop in more positive manner.
LO 1
P1 Define and compare the different roles and characteristics of a leader and a manager.
Differences the roles and characteristics of leaders & managers
Leader : Behind every successful organisation involves the higher participation level of a
leader. Leader always stands behind their employees to support them in every condition or an
uncertain situation (Chemers, 2014). Leader always make new working environment culture
within the working culture and make employees enthusiastic and challenging.
Manager : Manager is an individual who responsible to manage the work given to them
by the organisation within some time period. Manager is also accountable for making
management formal or sustainable by applying different management approaches.
1. Leader creates a vision, Manager creates goals
This is the first difference between the role of manager and leaders, leader always
focused towards the company vision. On the contrary, manager are responsible to create goal to
get the company goals fulfilled (Dinh and et.al., 2014). However, leader paints the picture to
engage the participation of employees. Contrary, managers focuses on settings and measuring to
achieve the goals and objectives.
2. Leaders are change agents, manager maintain the status quo.
Leaders are innovative and creative who always brings new way to perform the task.
Leaders Greggs leaders managing task into in the best possible manner. Apart from that, it
discovers the new creative way to perform the task. Manager stick with what works, refining
systems, structures and process to make them better.
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3. Leaders are unique, managers copy
Leaders are self motivated and confident, towards creating new strategies and plans as
per the comfort level of employees (DuBrin, 2015). They having quality of creating new services
or method. On the other hand, managers are followed the steps which has been done before.
Manager has always learns from others and adopt their leadership style rather than defining it.
4. Leaders take risks, managers control risks
In terms of taking risk, leaders are always had quality to take risk and deals with in
unique manner. On the other hand, managers work to minimise risks. Managers avoid the
problem rather than embracing them.
LO 2
P2 Explaining the examples of role of a leader and the function of a manager apply in different
situational contexts.
Functions of manager and leaders makes the organisation work in the direction towards
the fulfilment of the objectives of the organisation. Apart from that, it discovers the new
managing and long term relationship between the working goals (Goetsch and Davis, 2014).
There are different management approaches as well as leadership theories have been applied by
managers and leaders respectively to attained their task given by Greggs.
There are several management theories which applied with the leadership skill for taking
business growth ahead. Operational management department of Greggs focuses on the
management theories and combine the efforts of leaders to minimize the process costing.
Contemporary theory of management applied by Greggs in order to deal with the current
situations of the increased cost of the purchases and production (Meuser and et.al., 2016).
Leaders in Greggs used many of their skills and their potential traits to make employees
motivated and confident.
Classical management theory applied by Greggs which helps to enhance the productivity
among employees.
P3 Applying different theories and models of approach, including situational leadership, systems
leadership and contingency.
Situational leadership : situational leadership style I the another most productive and helpful
for the company success. This leadership style refers to when the leader or manager of an
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organisation must adjust his style to fit the development level. In situational leadership style .
Leader telling and directing organisation functions and situational level of performance. Selling
and coaching style of leader in which employees supervised but it is in more coaching manner
rather than in management styles (Northouse, 2018).
Participating and supporting style of situational leadership is also more responsible or
follower. Under which leader always provides guidance to employees.
Systems leadership : System leadership approach generally adopted for new freshers or
the beginners. This leadership style lead across boundaries or used by different organisations as
well. This style of leadership in which leader guides to new employees to how to perform the
work. It also helps them to know some methods or ways to get over from the particular
situations. Greggs leaders guide employees about their customer policy and new different skills
to conduct the behaviour of customers. They guide employees to deal with clients. Along with
that, this leadership style is very much effective and productive to get the good response from the
customer sites (Northouse, 2018). Apart from that, it also helps to encourage new different styles
of methods through which company can easily maintain goodwill and quality of products.
Systems leadership style is very useful to make employees strong and productive to deal
with a particular situation. This style of leadership based on national systems' leadership
programs.
Contingency leadership : Contingency situational theories of leadership propose that the
organisational or work group context affects the extent to which given leader traits and
behaviours will be effective (Northouse, 2018). Contingency leadership applied by the Greggs
leaders which helps to use different skills and traits used by leaders in an uncertain situation.
Path goal theory is the concept involved in contingency theory in which leader identify
the situation with locus of control, work experiences and ability and need for affiliation.
LO 3
P4 Key approaches to operation management
In Greggs, operation management consist most important part that includes several
activities and tasks to improve business performance. In this regard, following are certain key
approaches has been undertaken that assists to meet with desired level of results:
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 Six Sigma: In this consideration, Greggs improve their performance with reduce waste of
material and defects. Therefore, overall performances of the organisation successfully
develop in the business environment. It also brings creativeness with applying betterment
of the organisation. It increases efficiency and effectiveness to implement appropriate
process among team. Manager always taking steps to focus on the appropriate working
with development of the creativity (Roth, Singhal and Tang, 2016).
 Total quality management: In this process, efficiency bring in the production of the
business. With this regard, Greggs need to focus on continuous development and
improvement. Products and services of the chosen business also successfully develop
with maintain total quality management. Leaders play role to motivate their team
members to improve quality and performance of products and services (Harvey, Heineke
and Lewis, 2016).
 Just in time delivery: In this manner, Greggs need to provide products and services on
the time when it is required. Therefore, they can build efficiencies and effectiveness
development in appropriate manner. Furthermore, it can be stated that on the time of
requirement, the chosen business pick raw material from suppliers and put it into the
process. Therefore, they can deliver at the time of requirement (Lee and Tang, 2017).
P5 Importance and value of operation management in order to accomplish business objectives
Operation management assists to accomplish business objectives in appropriate manner.
This is because, it includes several functions and operations that would be develop to attain more
valuable outcomes.
Importance of operation management in Greggs
 With the help of effective operation management activities, the chosen organisation can
easily utilise all resources in appropriate manner. Therefore, it assists to improve
technology and distribute all activities in proper way (Hübner, Holzapfel and Kuhn,
2015).
 Quality of products and services can be successfully improve on the continuous basis so
that it increases desired level of results to focus on the business objectives. Greggs has
main aim is to improve quality of their products so that they can easily deal with
innovative functions and operations.
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 Furthermore, operation management is also important for the elimination of waste
material that successfully improve business process and technology. It assists to work in
desired manner and ascertained more creativeness.
Values of operation management in Greggs
 With respect to gain competitive results, it can be stated that the chosen business
implement operation management strategy at their workplace. It assists to improve
significant outcomes and performance to develop creativity (Roth, Singhal and Tang,
2016).
 Advance technology also implemented with ascertained operation management at
workplace. Therefore, it helps to maintain growth and performances to ascertained
creative results. In Greggs, it is more useful way to take innovative results at workplace.
Increasing technology assists to focus on the different activities that promoted to take
more desired level of results (Simpson, Meredith and Leong, 2015).
 Furthermore, the chosen business can also create value for maintain customer satisfaction
which is useful to take several advantages at workplace. In this regard, operation
management activities can be focused to ascertained creativeness.
LO 4
P6 Factors within the business environment that impact on operational management and decision
making by leaders and managers
In order to deal with different functions and operations, it can be stated that there are
several factors exists in the business environment that impact on operational management and
decision making by leaders and managers. In Greggs, following factors create major impact on
the performances and outcomes: Political factors: Different regulations and norms of the UK create impact on the chosen
business. For instance, political stability helps to increase opportunity in front of the
business to deal in different areas of the country. Government support is also useful that
assists to take advantages to make appropriate decisions. Economic factors: Economic factors also create major impact on the results. This is
because, high growth of UK assists to Greggs to develop their brand performances in
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different areas. As a result, they can easily increase productivity and effectiveness to
focus on building good image in front of customers (Roth, Singhal and Tang, 2016). Social factors: Furthermore, Greggs need to work as per latest trends and demand of the
customers. This is because, as per changes in market taste and preference of the customer
also change. Hence, it creates wide impact on the business which need to be focused to
attain more effectiveness at workplace. Technological factors: Advance technology and growth of the country assists to Greggs
to increase their brand performances in different areas of the world. It will also develop
several advantages to maintain more effectiveness. Legal factors: Greggs need to focus on some legal regulations and norms that assists to
maintain effectiveness in the business. With this regard, all regulations and rules of the
government must be followed to focus on the appropriate working in the business (Choi,
Chan and Yue, 2017).
 Environmental factors: The chosen business need to keep safety in environment where
business is operated. In this regard, proper rubbish for waste material, support, etc. must
be implement. Greggs need to ensure that minimal environment effect taken which
emphasis on corporate social responsibility that assists to meet with positive outcomes.
CONCLUSION
From the above report, it can be stated that operation management consider important
role in Greggs to develop more significant advantages at workplace. In this regard, report
summarised about different roles of leaders and functions of manager that assists to support in
particular situation. Moreover, it articulated about roles and characteristics of leaders and
managers that can be support to accomplish more creative results at workplace. In addition to
this, report also discussed about key approaches of operation management which would be
beneficial to attain more creative results in the business environment. At last, impact of factors
on business environment has been analysed in which PESTLE factors included.
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REFERENCES
Books and Journals
Chemers, M., 2014. An integrative theory of leadership. Psychology Press.
Choi, T.M., Chan, H.K. and Yue, X., 2017. Recent development in big data analytics for
business operations and risk management. IEEE transactions on cybernetics. 47(1). pp.81-
92.
Dinh, J. E., and et.al., 2014. Leadership theory and research in the new millennium: Current
theoretical trends and changing perspectives. The Leadership Quarterly, 25(1), pp.36-62.
DuBrin, A. J., 2015. Leadership: Research findings, practice, and skills. Nelson Education.
Goetsch, D. L. and Davis, S. B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Harvey, J., Heineke, J. and Lewis, M., 2016. Editorial for Journal of Operations Management
special issue on" Professional Service Operations Management (PSOM)". Journal of
Operations Management. 42. pp.4-8.
Hübner, A., Holzapfel, A. and Kuhn, H., 2015. Operations management in multi-channel
retailing: an exploratory study. Operations Management Research. 8(3-4). pp.84-100.
Lee, H.L. and Tang, C.S., 2017. Socially and environmentally responsible value chain
innovations: New operations management research opportunities. Management
Science. 64(3). pp.983-996.
Meuser, J. D., and et.al., 2016. A network analysis of leadership theory: The infancy of
integration. Journal of Management, 42(5). pp.1374-1403.
Northouse, P.G., 2018. Leadership: Theory and practice. Sage publications.
Roth, A., Singhal, J. and Tang, C.S., 2016. Knowledge creation and dissemination in operations
and supply chain management. Production and Operations Management. 25(9). pp.1473-
1488.
Simpson, D., Meredith, J. and Leong, G.K., 2015. Professional, research, and publishing trends
in operations and supply chain management. Journal of Supply Chain Management. 51(3).
pp.87-100.
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