Management & Operations in Starbucks

Added on - Nov 2020

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Management &Operations
Table of Contents.........................................................................................................................................................2INTRODUCTION...........................................................................................................................1P1 Difference between role of a leader and function of a manager.......................................1P2Role of a leader and function of a manager in different situational context.....................4P3Different theories of leadership..........................................................................................5P4 Approaches of operation management..............................................................................6P5 Importance of operations management in achieving business objectives........................8P6 Factors with in the business environment that impacts upon operational management...9CONCLUSION...................................................................................................................10REFERENCES.....................................................................................................................12
INTRODUCTIONOperations management is a process to create finest level of efficiency in an organisation. It is asystem of converting labours and materials into services and goods. Main activities which aremajorly performed by this function in a management includes planning, organising and directing.In this report, chosen company here is Starbucks which is a UK coffee industry founded in year1971. Main products of this company includes coffee beverages, smoothies and tea. In thisproject, there are roles and function of leaders and mangers. Different operational managementapproaches are also covered in this project(Childe, S.J, 2011). Relationship between leadershipand management inbusiness environment are also mentioned here. And what factors withinbusiness environment mainly impact upon operations management and decision making byleaders and managers is also included in this report.P1 Difference between role of a leader and function of a managerManagement operation refers to manage business activities to make an organisationefficient and effective in a competitive business environment. It helps an organisation inoptimum utilisation of its raw material to maximise high level of profit for an organisation.LeaderA leader is a person who holds superiors position in a organisation, with a motive toinfluence its staff members in achieving their goals and objectives. In this context, a leader willhelps Starbucks in making their workforce efficient and effective (Benjaafar and Daskin, 2013).It is the duty of a leader to motivate, supervise and guide its employees to achieve their pre-established goals.ManagerA manager is a person who is responsible to manage all types of business activities with amotive to make an organisation productive. It helps Starbucks in increasing overall performanceof an organisation. It is the duty of a manager to solve customer related queries in order to achivecustomer satisfaction.
BasisLeaderManagerFunctionThe main function of a leaderis to influence its subordinatesto achieve their goals andobjectives, which will make anorganisation efficientThe main function of amanager is to manage allactivities of an organisation inorder to achieve pre set goalsand objectives of anorganisation, which will makean organisation productive.ScopeIt has limited scope because aleader is working under amanager(Griffin 2013)It has a wider scope ascompared to leader becauseevery manager is also a leaderbut every leader is not amanager.ApplicabilityIt operates in formal as well asinformal structure.It operates in a formalstructureAccountabilityIt has no accountability ascompared to managerA manager is accountable forits subordinates and overallperformance of an organisationConcernThe main concern of a leaderis to help its subordinates inachieving their goals andobjectivesA manager always concernmore to help organisation inimproving their overallperformance in a businessmarket(Drake and Spinler,2013)Leadership TraitsA leader is honest, inspireother peoples, creative, goodcommunicator and havedecision making capabilitiesA manager on the other handhave positive attitude,empathy, accountability and apositive attitude towards allbusiness activities.2
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