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The Role of Leaders and Managers in Operations Management

   

Added on  2020-10-22

18 Pages5957 Words126 Views
Management &Operations

Table of ContentsINTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................4P1 Define and compare the different roles and characteristics of a leader and a manager.........4TASK 2............................................................................................................................................7P2Role of a leader and function of a manager in different situational context..........................7P3 Different theories of leadership.............................................................................................8TASK 3..........................................................................................................................................10P4 Key approaches to operations management and role of leaders and managers...................10P5 Explain the importance and value of operations management in achieving businessobjectives...................................................................................................................................12TASK 4..........................................................................................................................................13P6 Factors within business environment that impact upon operational management anddecision making by leaders and managers................................................................................13CONCLUSION..............................................................................................................................15REFERENCES..............................................................................................................................16.......................................................................................................................................................17

INTRODUCTIONOperations management is a process to create finest level of efficiency in an organisation. It is asystem of converting labours and materials into services and goods. Main activities which aremajorly performed by this function in a management includes planning, organising anddirecting(Benjaafar and Daskin, 2013). It helps in reduction of wastage costs and helps in timelycompletion of products and services. ,In this report, chosen company is Starbucks, it is anAmerica based coffee house chain which has its headquarters in Seattle, Washington establishedin 1971. It applies coffee and farmer equity programme in supply chain management. Mainproducts supplied by Starbucks are coffee and its different variants like espresso, latte, andcappuccino. In this project report, various roles and function of leaders and mangers arediscussed. Different operational management approaches are also covered in this project.Relationship between leadership and management in business environment are also mentionedalong with here factors within business environment mainly impact upon operationsmanagement. Decision making by leaders and managers is also included in this report.TASK 1P1 Define and compare the different roles and characteristics of a leader and a managerOperational management refers to achieve high level of profits by converting rawmaterial into goods and services(Childe, 2011). It helps an organisation in improving itsproductivity by utilising its resources effectively and efficiently. LeaderA leader has a art to motivate its team members to achieve specific goals and objectives.In this context, it is the duty of Starbucks leaders to guide, supervise its team members whichwill helps them in achieving their pre established goals and objectives.ManagerA manager is a person who is accountable for increasing overall growth of anorganisation by undertaking business activities. In this context, it is the duty of Starbucksmanager to solve all customer related queries which helps an organisation in achieving customersatisfaction. Management theory

This theory specifies that how managers and sub-ordinates should relate to theirorganisation in knowing about organisational goals and objectives. It will helps Starbucks inimplementing effective strategies to achieve their specific goals and objectives.BasisLeaderManagerExistenceIt is found in both formal and informalorganisational structure of Starbucks.It is found only in formal organisationalstructure of Starbucks.FunctionThe major function of Starbucks leaderis to motivate its influencers inachieving their specific goals andobjectives(Drake and Spinler, 2013). Aleader performs only directing functionof management.The major function of Starbucks manageris to manage all business activities whichare essential for developing organisationsgrowth. A manager performs planning,organising, directing, controllingfunctions of management.NecessityA leader is essential in the chosenorganisation Starbucks, to buildpositive relation among employeesworking with in an organisation. The overall growth of Starbucks isdepends upon manager, so it is very muchessential to a concern. LeadershiptraitsA leader of Starbucks should behonest, creative and have decisionmaking capabilities.A manager of Starbucks should havepositive attitude, empathy towards allbusiness activities. ScopeLeaders of Starbucks have limitedscope as they are working under amanager.Managers of Starbucks have wider scopeas compared to leader because a manageris accountable for various businessactivitiesRiskA leader in Starbucks should takerisks. They try new thing to helps theirsub-ordinates in achieving their goalsand objectives. A manager of Starbucks, on the otherhand control and measure the risks. Theygenerally avoid or controls problemsarises while managing business activitiesRelationshipLeaders of Starbucks buildsrelationship as its their duty tomotivate their influencers towardA manager of Starbucks builds system asthey focus on outcomes arises frombusiness activities. They works with

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