Role of Manager and Leader in Toyota

This report analyzes and distinguishes between the role of a leader and function of a manager in Toyota Motor Corporation. It assesses the strengths and weaknesses of different approaches to situations within the work environment and evaluates how managers and leaders can improve efficiencies of operational management to successfully accomplish business objectives.

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................4
TASK1.............................................................................................................................................4
1. Introduction of Toyota........................................................................................................4
2. Management structure of Toyota........................................................................................4
M1. Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts............................................................6
3. Definition of manager and leader.......................................................................................6
3. Comparison of roles and characteristics of manager and leaders.......................................6
4. Comparison of functions of manager and leader................................................................7
5. Differences between manager and leader...........................................................................8
6. Management and leadership theories applied in different situation...................................9
M2 Assess the strengths and weaknesses of different approaches to situations within the work
environment............................................................................................................................9
7. Conclusion and recommendations....................................................................................12
TASK2...........................................................................................................................................13
1. Introduction to key operations of Toyota.........................................................................13
2. Key operational function and roles and responsibilities of managers in it.......................13
3. Key operational approaches of operational management.................................................14
M4 Analyse how these different factors affect the business environment and wider
community............................................................................................................................15
M3. Evaluate how leaders and managers can improve efficiencies of operational management
to successfully meet business objectives..............................................................................17
6. Conclusion and recommendations....................................................................................18
CONCLUSION .............................................................................................................................19
REFRENCES ................................................................................................................................20

INTRODUCTION
Operation management is concerned with preparation, organising and supervising process
and make required improvements for higher productiveness. This deals with managing
operations and processes within a company. Organisation undertaken in this report is Toyota
Motor Corporation which was founded in 1937 in Japan and deals in auto mobile industry. This
report will analyse and distinguish between the role of a leader and function of a manager by
effectively applying a range of theories and concepts. It will further assess the strengths and
weaknesses of different approaches to situations within the work environment. It will also
evaluate about how managers and leaders will improve their efficiencies of operational
management to successfully accomplish business objectives. The later party of the report will
give clear understanding of different environmental factors that affects the business environment.
TASK1
1. Introduction of Toyota.
Organisation undertaken is Toyota Motor Corporation which is a Japan based company
and deals in auto mobile industry and is the second largest automotive manufacturer. It
encourages the mass hybrid vehicles across the globe (Schwarz, Hall and Shibli, 2015).
Operation management is very important for maintaining day to day functioning and smooth
operation of business.
2. Management structure of Toyota.
Toyota' s management structure is based on varied business operations of the company all
over the world. Their structure is linked to the traditional organisation structure used in Japanese
business. The effectiveness of Toyota is maintaining a strong global presence shows its ability to
utilise its organisation structure to increase its efficiency. Its organisational structure determines
the patterns and arrangements in the firm resources and processes. It has a divisional structure
which is seen as a response to the safety issues and corresponding products recalls. It has the
following characteristics:
 Global hierarchy : This maintain its global businesses with its headquarters in Japan.
The main headquarter is accountable for taking all the relevant decisions and is
responsible for passing all the judgements and decisions on major issues (Ravindran,
2016). For instance, if individual business unit does not communicate well then the Japan

office of Toyota will take final decision regarding the existence of that unit. It maintains
its global hierarchy but with the changes the importance of its regional head unit is also
increased. All the business units of Toyota, operating all over the world is required to
report to the Japan office.
 Geographic divisions : The company operates in eight geographic divisions and each
regional centres and their heads are required to report to the headquarters (Slack and
Brandon-Jones, 2018). This function is useful in improving business functions, products
and services in a flexible way and company will operate in a better way. In this each unit
has a division head who takes the final decision for that particular branch but final
decision will still lie with Japan office.
 Product based divisions : In this feature, Toyota consist of four divisions and it supports
development of product line and brands. They make way for smoother operations,
divided decision making separately for each branch and ability to resolve issues fast.
Source : Toyota Company Hierarchy.2018
M1. Analyse and differentiate between the role of a leader and function of a manager by
effectively applying a range of theories and concepts.
Illustration 1: Toyota Company Hierarchy. 2018

Managers and leaders are two very crucial element of business organisation. They are
different entities and have distinct roles and functions which are to be performed (Nielsen and et.
al., 2014).
3. Definition of manager and leader.
Manager : In operation management of business, managers are the people who handles
the various activities which are necessary for operating in business world.
Leader : Leaders are responsible for influencing people to work towards the attainment
of goals and objectives of the organisation.
3. Comparison of roles and characteristics of manager and leaders.
Roles of manager
As a manager, every person is required to perform various roles in everyday life and they
are discussed below:
 Informational roles : This role of the manager is concerned with providing and
analysing various information and sharing the same with people.
 Decision making role : As manager is one of the top position in company, they are held
liable for making various decisions which will be useful in meeting business objectives.
 Interpersonal roles : It cover a relationship between manager and others. In this,
individual will act as figurehead, liaison and leader to maintain a connection with outside
organisations.
Roles of leader
Various roles to be performed by leader in Toyota are :
 Training : They provide effective training and guidance to the workers to effectively
accomplish the objectives of Toyota.
 Motivation : They provide motivation to make people passionate about their work in
form of financial and non financial methods.
Characteristics of managers
 Managers are the people who manages people and activities in the organisation.
 They focus on tactical activities and have more directive and controlling approaches.
 They ensure that work is done on time, emphasis on day to day activities and manage the
activities of others.
Characteristics of leaders

 They inspire and motivate employees to drive themselves.
 They are focussed towards the change.
 They recognises the continual improvement that can be achieved and accomplishes
greater success.
4. Comparison of functions of manager and leader.
Functions of managers
There are various functions which are required to be performed by the manager of Toyota
and they are discussed below :
 Planning : The manager is responsible for making plans and programme of how to
accomplish the task with all relevant details. It further determines the goals and
objectives for the Toyota and methods to accomplish those goals.
 Organising : Manager is responsible for organising an organisation by establishing
patterns of relationships among people and other resources that work to produce an
output for the production process (McCrie, 2015).
 Controlling : As the organisation moves towards the goals, manager is responsible for
maintaining development. It involves taking appropriate actions to assure that
organisational goals and objectives are planned and carried out and firm makes maximum
effectiveness.
 Staffing : It is the organisational function which is responsible for hiring and retaining an
appropriate workforce in an organisation. Toyota will involve the process of recruitment,
training, developing, etc. to the individuals.
 Directing : This is concerned with leadership, communication and motivation which
assures that employees perform their duties effectively and efficiently in Toyota.
Function of leader
There are numerous functions performed by leader in Toyota and they are discussed
below:
 Setting clear vision : This means influencing the present and future state of the business
and leader will exercise their duties by explaining and clarifying the vision and
importance of setting goals (Mahadevan, 2015).
 Initiating actions : Function of leader is to take initiative in all matters of the interest to
the group. Leaders will float new ideas and their decisions will reflect original thinking.

 Act as link between management and workers : They act as a link between
management and workers for communicating the vision and mission of organisation to
the workers and transmitting workers problems to the management.
5. Differences between manager and leader
Basis Manager Leader
Focus Their focus is on managing the
work.
It stresses on managing people
to accomplish goals.
Risk They minimises the risk. They initiate to take risk.
Goals Concerned with long term
goal.
They are involved in
accomplishing short term
goals.
6. Management and leadership theories applied in different situation.
There are various situations which Toyota faces in their everyday functioning and
operations. For instance,
Fast changing situation
When the business environment and policies changes quickly and the environment is not
stable then there are various roles which managers and leaders will perform. In such cases,
managers will do environmental scanning, which help them in taking various decisions regarding
the prices, market stability, etc. Leaders will follow autocratic leadership style in contingency
situations to deal with the quick changes as decisions are required to be taken without wasting
time. For instance, the social factors which influences the preferences and taste of customers and
when they changes quickly because customers need fluctuate so leaders of will opt for autocratic
leadership style to rapidly deal with the change.
Slow changing situation
This stresses on stability of organisation. Under such situations, market is proven to be
stable and company can do detailed analyses and research on improving various methods and
plans. Manager will perform the function of planning thoroughly which will include the future
predictions and measures as well depending on various situations which may occur in future
(Kato and et. al., 2015). Leaders will follow democratic leadership style in such situations, they

will discuss view points of workers and take decisions by considering their suggestions and
issues. For instance, when there is economic stability in the business environment of then
leaders of the company will follow democratic leadership style which will help them in taking
suggestion and advices from the staff and subordinates and then develop the policies. This will
help them in making various decisions regarding expansion, innovation, etc.
M2 Assess the strengths and weaknesses of different approaches to situations within the work
environment.
6.1 Management theories.
There are various theories which are adopted by the leaders working in Toyota and some of them
are discussed below along with their strengths and weaknesses :
6.1.1 Classical theory
It is based on the assumption that worker only have physical and economic needs and
does not focuses on social needs and job satisfaction of the employees. Following are the
strength and weakness of this theory :
Strength Weakness
It has a clear hierarchical structure which
comprises of three distinct levels and each
have different set of roles and responsibilities.
Lack of social sentiments, needs and feelings
of people which is necessary in accomplishing
the people's desires.
Puts emphasis on division of labour in which
task is broken into pieces and work is assigned
according to the skills and knowledge of the
people.
Influenced by external conditions that can
fluctuate over time.
6.1.2 Behavioural theory
This focuses on human relation movement because it focuses on human dimensions of
work and believes that better understanding of human behaviour at work such as motivation,
conflict, expectations, etc.
Strength Weakness
It can be used to build behaviour step by step
to help people develop new behaviours and
This only stresses on the surface of people's
issues like behaviour and lacks to look

skills. drawbacks like what occurs in human mind.
6.1.3 System theory
This theory identifies the reciprocity and inter relations between numerous variants of the
organisation and helps to get holistic view while handling with business issues.
Strength Weakness
Maximises the strength of the organisation in
adapting to organisational change. Decisions
are made by keeping in mind the micro and
macro environment.
If classification of inter relationships is not
done properly then it can create counter
productive effect.
6.2 Leadership theories.
6.2.1 Contingency theory:-
This theory emphasis on the importance of leaders personality and situation in which they
operate. It outlines the task motivated and relationship motivated styles of leadership. It suggest
that best leaders are those who are ware of adopting different leadership styles in different
situations in Toyota .
Strength Weakness
Advantageous in designing the organisational
structure and in planning information decision
system.
This lacks the concept of universality
principles.
It has a benefit of devising the motivational
and leadership approaches.
It also lacks the definite solution to the problem
and time consuming and costly in nature.
62.2 Situational leadership theory
This is a style of leadership that refers to a leader who can adjust themselves to fit in the
situations which they are trying to influence. The person must be able to adopt themselves in
changing situations. It encourages and inspires leaders to select the style that fits their goals and
circumstances (Song and Parola, 2015). They are not based on specific skills of the leaders,
rather they make leaders flexible to work according to the situation.

Strength Weakness
It stresses on that one leader can be effective in
many different situations.
It can be confusing for the followers to predict
that how leaders will going to react everyday.
Increases the task relevant maturity of the
follower and leaders diminishes task behaviour
and increases employee relation.
Lacks the conceptual basis and validity of the
instrument.
6.2.3 System leadership theory:-
This allows the leaders in Toyota to develop the conditions where people at all levels can
work profitably with their full potency. This theory uses sound principles of human behaviour to
create models of good leadership, organisational strategy, etc. It also furnishes model for the
presentation and interpretation of process and experiences.
Strength Weakness
Increases organisations adaptability to deal
with the changes in external environment.
This lacks the consistency and may not be
suitable for every system which can lead to
delay in decision making.
Focuses on accomplishing individual and
organisational goals.
Its nature of interdependence is also not
defined.
Leadership style
Transformational style : This style focuses on leaders working with team to identify
required changes, creates vision, motivates organisational members to work beyond their
required task. This style is found at all levels in management. Following are the strength and
weakness of the theory :
Strength Weakness
It is excellent and best theory when leaders
have to communicate and implement new idea
or thought.
This theory is ineffective at starting stage and
this may demotivate the leader and they may
think regarding the continuously applying of
this style or not.

It is strong in maintaining balance between
short term goals visions and long term goals
for the organisation.
It is difficult to train this theory because it has
a mixture of various theories which makes it
complex.
Transactional leadership style : This is the style, in which executives and top
management depends on rewards and punishments to accomplish organisational performances
from workers, employees or subordinates.
Strength Weakness
This is effective in motivating employees by
financial rewards and helps people in
becoming productive and efficient members of
team.
It lacks clear structure. When people will go
against the rules and procedures then this can
lead to unfavourable implications like
termination, etc.
7. Conclusion and recommendations.
From the above task it can be concluded that managers and leaders are two distinct
entities in business organisation and both have different sets of roles and functions to be
performed (Jacobs and et. al., 2014). This task has given a detailed explanation of management
structure of Toyota by considering the hierarchy of its model. It further explained the leadership
theories and evaluated the various strength and weaknesses of the same. It also depicted the roles
of managers and leaders in fast changing and slow changing situations of business world. It has
been recommended that for accomplishing organisational objectives smoothly, leaders and
managers must improve and enhance the communication process. They should concentrate on
employee relations and employee engagement. For dealing with changes, organisation must
employee highly skilled, qualified people who can forecast future and design policies
accordingly.
TASK2
1. Introduction to key operations of Toyota.
Operation or production in Toyota, with the worldwide scale of its auto mobile business
and facilities all over the world, company uses wide set of strategies and operations (Turner,
2014). Key areas which are needed to be defined in operation of Toyota are designing goods and

services, quality management, process designing, supply chain management, inventory
management, etc. Decisions are required to be taken in accordance with these operations so that
Toyota can meet business objectives effectively and efficiently.
2. Key operational function and roles and responsibilities of managers in it.
Every business is managed through multiple business functions each responsible for
handling certain aspects of business. It deals with handling processes and operations within the
organisation. Following are the key operational functions of Toyota which are discussed below:
 Designing of goods and services : Toyota describes their strategic decision area of
operation management with technological advancement and quality. For this purpose,
managers are responsible to use its research and development department to assure advance
features in its products (Harrison and Lock, 2017). Managers of Toyota also integrates
dealership personal needs in designing after sales services.
 Quality management : This is concerned with maintaining the superiority in its quality and
production processes. The Toyota production system helps the organisation to maximise
quality. Managers are responsible for making continuous improvements which is covered in
The Toyota way.
 Supply chain management : It is concerned with transmitting the goods and services
produced. Toyota uses lean manufacturing for supply chain management. In this strategic
decision area of management, manager is responsible for using automation system for real
time adjustments in supply chain activity. This help managers of Toyota in minimising the
bull whip effect of supply chain management.
 Inventory management : This is concerned with managing the stock of the company. It is
very important to meet the obstacle of deficit in supply. Toyota uses this for minimising
inventory levels through just in time inventory management. Manager is responsible to
reduce inventory size and its corresponding cost.
 Facilitates location : They are strategic decisions and once plant is set up at location, it
cannot be moved from its place. It is concerned directly with setting up of plan for
production purpose (Grant, Trautrims and Wong, 2017). Managers will be responsible to
evaluate the location alternatives against multiplicity of relevant factors and considering
their importance to the organisation and selecting those which are operationally beneficial
to the company.

3. Key operational approaches of operational management.
There are various approaches of operational management which are followed in Toyota
and they are discussed below :
 Just in time : It is an inventory management method whereby labour, materials and
goods are re-filled to arrive exactly when required in the manufacturing process. It
focuses on identifying and correcting the obstacles in the production process. It prevents
the company from using excessive inventory and strengthens the production process if a
particular task takes longer then expected time or a defective part is discovered in the
system. This approach is very important in business organisation because it maximises
the inventory turnover and minimises the holding and connected cost. It also requires
good understanding of the suppliers and manufacturers in terms of quality and quantity
for delivering the products (OPERATIONS MANAGEMENT, 2019). Leader are
responsible in providing directions, align people and motivate them in just in time
approach. Managers performs the function of making plans regarding when to implement
continuous improvement, eliminates waste, set up time reduction.
 Six sigma : It is a quality program that improves customer experience, minimises cost
and develop better leaders. It is a disciplined, data driven approach and method for
eliminating defects in any process from manufacturing to transactional stage. Sigma
represents the population standard deviation, which is a measure of a variation in a
gathering set of data. In other words, it is a measurement based strategy for process
improvements (De Roover, 2017). The role of manager in deploying this will help
organisations people to actively participate in activities and projects. Managers will
create an environment which enables success including goals, measures, etc. It is
important to use because it is a customer driven approach and increases customer
satisfaction and minimises defects and deviations. It focuses on improvements rather then
the final outcome.
 Lean manufacturing : It is a methodology which focuses on reducing waste within
manufacturing system and at the same time concentrates on increasing productivity.
Toyota uses this and is based on number of principles like Kaizen and continuous
improvements. Leaders under this identifies the value from the customers perspective and
involves recording and analysing the flow of information or materials required to produce

a specific product or service. This is also important for managers who are responsible for
creating flow by eliminating functional barriers and identify ways to improve lead time to
assure that process are smooth from the time of ordered received till the delivery.
M4 Analyse how these different factors affect the business environment and wider community.
Corporate Culture
It refers to certain behaviour and beliefs which is determined the way company
employees and management handle as well as interact with issues which are created outside of
business transactions. The companies culture will be reflected thorough employees dress code,
office set-up's, business hours, hiring decisions, employee benefits and every other aspects of
operations.
Corporate values
It refers to fundamental beliefs upon which behaviour and business performance is based
upon. These are guiding principles which company management or employees need to follow as
to manages the internal affairs as well as relationship with customers. There are five core values
i.e. Integrity, Accountability, diligence, Perseverance, Discipline that every company must
follow.
Corporate ethics
It refers to areas in which way business employees behave towards and conduct business
operations with internal as well as external (stakeholders). There are certain principles need to be
adopt by company management so that conflicts between employees and mistreatment between
each other can be minimised.
Corporate social responsibility
It is a management concept in which companies interact with social and environmental
concerns in their business operations and interactions with their stakeholders. This activity
contributes in sustainable development be delivering economic, social and environmental
benefits.
CSR influences operation management as operation managers are required to make
decisions regarding the sustainability of business to stakeholders as well as environment. The
decisions made by operation manager must ensure that organisation becomes responsible for
economic, social and environmental impacts related to the operations initiated by the company.
This is a wider concept as it focuses on high quality products and services, minimum cost,

improved flexibility and dependability,act as competitive advantage between corporate strategy
and operation management.
Operation managers can analyse CSR issues by identifying the key benefit of these to the
environment, organisation and society and they are discussed below :
Environmental Society Organisation
Greater material recycle ability
and emphasises on using
renewable sources of energy.
Provides charitable
contribution and employee
volunteer programs.
Improves financial strength
and minimises operating cost.
Integration of environmental
management tool into business
plans, including life cycle
assessment and costing, etc.
Corporate involvement in
community education and
assures product safety and
quality.
Enhances brand image and
reputation with increased
knowledge and loyalty.
The above benefits places emphasis on analysing the key issues in CSR and they are :
 The governments have believed on statute law and regulation to present social and
environmental objectives in the business sector. Decreasing government resources,
connected with a mistrust of order, has led to the expedition of wilful and non-regulatory
initiatives alternatively.
 There is a lack of consequences in local agencies related to CSR activities and this has
lead to redundancy of activities by corporate companies in areas of their engagement.
Stakeholders
These are the person or organisation who have same concern and interest towards
organisation. Stakeholders can affect or might get affected due to organisation objectives,
policies and actions. The key stakeholders of Toyota are directors, employees, owners, suppliers,
creditors.
 Government Expectation:- They expect that company must follow all polices and rules
while doing manufacturing or in all operations of business.
 Suppliers expectation:- They expect company must accept raw material at same prices
which suppliers offer to Toyota.

 Employee Expectation:- They expect company must follow ethics and culture must
positive so that employees will able to work effectively and desire objectives are
achieved.
 Customer Expectation:- They expect best quality product from Toyota, in every terms.
 Pressure group:- They try to influence trends and preferences of customer. So, they
expect advance technology product from company.
 Competitor expectation:- They expect company must sale it's product at higher cost so
that competitor is being able to increase it's sales as to reduce prices.
PESTLE analysis
Business environment is the sum total of external and internal factors which affects the
decision making. It is very important for the Toyota to analyse those factors in detail and leaders
and managers play a very crucial role in devising the decisions in those factors. The following
are the factors discussed below :
 Political factors : Toyota is affected by the matters of political factors of the country. It
is concerned with the political stability, free trade agreements, taxation policies, etc.
Managers and leaders will be responsible in managing and taking decisions regarding the
government support for eco friendly products for the company to improve its products to
meet the governmental needs (Choi, Cheng and Zhao, 2016). For this purpose, manager
will take decisions related to planning, designing, predicting, etc. and leaders will be
responsible for providing training and motivation required to accomplish the task.
 Economic factors : This influences the Toyota's organisational development. It is
concerned with the economic environment of the company, better economic conditions
will enhance the operations of the Toyota and vice versa. It includes interest rate,
inflation, deflation, recession, etc. For instance, when economic conditions are better,
organisation will produce more and in this managers will provide employment
opportunities to the people and leader will guide and provide people with effective
knowledge and skills that can meet business objectives.
 Social factors : They are concerned with the social and cultural forces which have a
major influence on sales of the organisation like changes in preferences, needs and
demands of the people. For this purpose, Toyota will develop electric vehicles as they are
getting popular. Decisions regarding the development of electric vehicle will have

influence on managers as they will have to acquire talent pool and work with research
and development departments for forecasting the future of the products. Leaders will
train their employees and make them clear with the objectives of the organisation so that
they work with full zeal and confidence.
 Technological factors : It is one of the most prominent factor in business world. No
business can run without the effective and efficient technology. Toyota will need
advancement and innovation in its technologies and for this purpose managers and
leaders will work with technical and engineering departments because customers prefer
technology enabled products.
M3. Evaluate how leaders and managers can improve efficiencies of operational management to
successfully meet business objectives.
Importance of operation management in accomplishing business objectives of :
 It is crucial to improve the overall productivity. The ratio or interrelationship between
output to input is defined as productivity. This provides measure of efficiency to leaders
and managers. Therefore, it stresses on using the scarcity of resources judiciously and
efficiently so that they can be used with full potential.
 It is the management of various business activities that takes place within an organisation
and contributes to design the products according to the needs and preferences of the
customers. Thus, achieving maximum customer satisfaction. There is the optimum utilization of resources leading to tremendous profits of the
organization. The attempt of the employees and the different raw materials are efficiently
utilized which are converted into the services and goods required by the organization.
Operation management plays an important role in an organization as it handles issues like
design, operations and maintenance of the system used for the production of goods.
Value its adds to success of the business
This adds value to companies offerings by assuring superior quality in products
produced by the production system. It also insure that organisations products are used in a way
that it result into minimum wastage while complementing to sustainability. This further helps in
minimising the cost of production which can become revenue for the company and renders
efficiency in the good and services produced by them.

Operational efficiencies can be improved to achieve business objectives
Objective of the organisation
 Employee orientation : It focuses on the need of succession management because higher
expectation will be useful in contributing more towards the organisation. Development of
career path will help in motivating and retaining the employees in . Organisational objectives : Toyota will achieve leadership in its operations by
translating their scale and authority into superior quality, vale and appeal.
 Sales objectives : They aim to achieve higher profits through their sales in auto mobile
industry by providing products that satisfies the customers.
Improving operational efficiency is very important and Toyota can do in the following ways :-
 Improve customer service :- Organisation will concentrate on improving the services
provided by the them to the customers. This includes treating them with respect, solving
their issues and most importantly giving them proper, timely and efficient after sales
services. This will automatically help Toyota in accomplishing the sales objectives of the
business. When sales objectives will be fulfilled then it will automatically accomplish the
profitability leading to achievement of organisational objectives.
 Integrating workflow and reducing manual process : This is one the most important
factor for improving efficiency (Chiarini and Vagnoni, 2015). In Toyota, changes are
necessary to adapt and implementation of technology will provide integration in
workflow and minimising the manual process. This in turn will providing employment
orientation in the company.
 Leadership : Toyota can increase operational efficiency through situational leadership
approach as in this approach leaders modifies the style of management according to the
situation which help the organisation to work flexibly and attain its overall goals and
objectives. Management : Organisation can use different management approaches to enhance the
efficiency. Toyota will use behavioural approach to motivate work force by
understanding what motivates them to work towards the fulfilment of organisation goals.
Leaders and managers can improve efficiency of operational management by using the
principles of Fayol to successfully meet business objective thorough different ways such as:

 Leaders understand the power of planning at several levels in the organisation . It is the
responsibility of mangers to craft proper planning of different organisational functions in
order to achieve the set goals.
 Managers must organise workforce in efficient and structural manner. They will also
focus on alignment of different activities to serve coordination in work. The role of
manager is to identify and analyse human and other required resources whereas leader
will provide direction and way to the people or employees so that they work towards the
attainment of goals and objectives set by the manager.
 Leading is considered with managerial activities which involves influencing people to
work towards common goals. Since leadership is involved with providing fellowship and
people follows those who offer a means of satisfying their own needs. So manger will
provide different opportunities to employees for fulfilling their needs so that they can
retain and minimises the attrition rate.
 Controlling and coordination is concerned with monitoring and evaluation of different
organisational activities in the work process. Toyota mangers will evaluate employees
work performance in order to check on the time limit assigned to each task. It is the
responsibility of leader to work on variance between the expected performance and actual
performance and to find means to eliminate the same. Through this the variance will not
occur in the near future and the organisation can work smoothly in the market.
6. Conclusion and recommendations.
From the above task it has been concluded that operation management is very important
in Toyota as it manufactures the vehicles. It focuses on key operational functions which are very
useful in operation management. It also defines the approaches of operation management which
are adopted by Toyota. This places strong emphasis on analysing the external environmental
factors. It also used various methods for improving operational efficiency. It can be recommend
from the task that organisation should focus more on needs and preferences of the customers and
then design the products. At the same, they should produce products which are affordable to all
sections of the society. They must work with qualified workforce so that they can develop
environment friendly vehicles which will help them in contributing to the societal objectives.

CONCLUSION
From the above report it has been concluded that managers and leaders are very
important in the organisation and they both perform different sets of functions and roles. For
explaining the role of leaders in detail, various leadership theories are explained in detail with
their pros and cons. This also explained that how leaders and managers deals with different
organisational situations and how it affects their decision making. The operation management
and its key processes are also defined so that it gives clear understanding of the work which are
performed in the operational sector of the company. Various approaches are also explained
which are followed in Toyota and helps in increasing the efficiency. Furthermore, various
methods for improving efficiency in an organisation is discussed. It also analysed the external
environment and also its influence on decisions.

REFRENCES
Books and Journals
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operations management and performance measurement dimension. International
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