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Management and Operations Assignment Sample (pdf)

Added on - 22 Nov 2020

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MANAGEMENT &OPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1. Roles and characteristics of leaders and managers..........................................................3P2. Applications of role of manager and leader in different situations..................................5P3. Theories and model of approaches..................................................................................6M1: Differentiate between role of a leader and manager.......................................................7M2 Strengths and weaknesses of different approaches to situations....................................8TASK 3............................................................................................................................................9P4 Key approaches to operation management and role of leader and manger in theorganisation............................................................................................................................9M3. Ways of improving efficiencies of operational management.......................................10P5 Importance of operational management in achieving the objective of the business.......10P6 , M4 Factors that have impact over the operational management and decision making.11CONCLUSION..............................................................................................................................12REFERENCES.....................................................................................................................14
INTRODUCTIONOperations management is an important part of any organization. This managementpractice is used in an organization in order to convert labour and materials into goods andservices. This type of management is used to decrease the cost of product and increase theproductivity of organization. The company used in this report is Marks and Spencer. This is amultinational company which is mainly focused on providing cloths, luxury food and homeproducts. This is a British Multinational retail Company which has its headquarter in The city ofWestminster, London. In this report, role of leader and managers are discussed with thedifference between their functionality. Appreciation of the roles of leaders and managers inoperations functions within the context of M&S is also discussed.Also this report will furtherdiscuss the strengths and weakness of different theories and the factors of business environmentthat impact on operations management and decision making. Using various leadership theories,the key approaches of managers and leaders has been also discussed in this report.TASK 1P1. Roles and characteristics of leaders and managersM&S is a company who is operating in retail sector which specialises in clothing, homeproducts, luxurious goods, etc. The company was established in 1884 by Michael marks andThomas Spencer. Marks and Spencer has over 84,940 employees from their 980 stores from allover the country. Organisational structure of Marks and Spencer is flatter because there arecomparatively less levels of authority between administrative and low level employees.Roles of a leader in M&S are as follows:Decision-making:This is an important part of any leader in an organization which helps in making decisionof organisation to make it stable and competitive. The leader of M&S should have quality to takeappropriate decision which will be better for the company in future aspects.Good thinker:A leader is person who is responsible in making long term decision. To be a long thinker,leader of M&S should think in a innovative manner so that new technology should beimplemented in order to meet the requirement of customers.Image Builder:
A leader is responsible in making the image of a company. Since all the decision takingpower in long term is in the hands of leader. Therefore the image building of a company is in thehands of a leader. The leader of M&S, should build good image of company in order to win thefaith of its customers.Functions of managerFollowing are the functions of a manager in an organizationImplementation of plan:A manager is liable of implementing the plans prepared by a leader. So that M&S shouldconvert those plans from paper to reality. Before implementing the plans, a market research isrequired which helps in implementing those plans.Top to bottom level managementA manager is should be able to handle the information from the top level to its bottomand vice versa in M&S. Basically it is the bridge by which different poilcies and roles assignedto employees passes.Managing Co-ordination:A manager has responsibility of making coordination among the team members and theemployees. This will enhance their productivity and efficiency. In M&S, managers should alsodefine tasks allotted to each and every individual.Characteristics of a leader & ManagersFollowing are the characteristics of a leader and manager in M&S.Focus:A leader of M&S should focus on its organizations goals and objectives so that they canprepare achievable policies for their employees. A manager should focus on implementing thetasks assigned to its employees which will make them efficient enough to achieve the goal oforganization.Innovative thinking:Thinking of leader and manager should be innovative, so that the new trends and policiescan be implemented within M&S. This will help the company in meeting the requirements of itscustomers.Self-confidence and will power
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