Management & Operations

This presentation discusses the roles and characteristics of leaders and managers in management and operations. It explores the difference between the role of a leader and the function of a manager. The presentation also examines how leaders and managers apply in different situational contexts. References are provided for further reading.

Management &
Operations

Content
 Introduction
 Roles and charcteristics of leaders
 Roles and characteristic of manager
 Differentiate between the role of a leader and function of a manager
 Role of a leader and the function of a manager apply in different situational
contexts.
 Conclusion
 Reference

INTRODUCTION
Management is the process by which an organization
manages its process that has been helping an
organizations to achieve goals and objectives set by an
organization. Management of an organization is done by
planning, organizing, staffing, leading or directing, and
monitoring activities. Operations are those activities that
has to be performed by employees working in an
organization. Both management and operations has an
important role in making an organization gain growth
and success

Roles and characteristics of a leader
Role of a leaders
Creative vision: Leaders has to play role that leads
team to attain vision of creativity. These
characteristics helps a team over reaching towards
different goals within the time period specified. The
manner in which personal interest can be alginate
with organizational benefits. This can be understood
through example like role of leader in Starbucks is to
develop certain effective plan that makes vision of
company to be achieved.

Roles and characteristics of a Manager
Resource allocator: Managers of a firm is having role
that helps in appointing of resources to employees so
as to make goals to be achieved. Managers of
Starbucks provide resources like labour, reserves and
other in order to make organizational operations to be
performed in smooth manner.
.

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Characteristics of a manager:
Knowledge: Mangers are having various duties like
planning, organizing, coordinating, controlling and so
as to gain competitive advantages over rivals.
Mangers of Starbucks is required to provide
information and knowledge that is regarding the
strategies that has been executed by government for
making task and work in an organization to be
performed in legal way. It assists them in achieving
organisational sustainability

Differentiate between the role of a leader and
function of a manager
Defining the task: Under this leaders is required to be
determine a clear objective and convey it to member
of team so that goals can be accomplished. Objective
should be SMART so as to achieve efficiency.
Planning: Leaders is having responsibility for
searching alternatives in order to make decision that
has to be achieved over gathering views and
suggestions from team members. Leaders has been
developing contingencies and evaluation over
implementation.

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Organising: Under this leaders are required to organize
team members, work and organization effectively.
These results has to be achieved and clear purpose
that has been conveying to team members for
implementing of changes in an organization.
Setting an example: Under this leaders are required to
set example by performing well and setting an
example for motivating individuals to finish work
with efficiency.

Role of a leader and the function of a manager apply in
different situational contexts.
Situation 1: Implementation of new technology within
operations of Starbucks
Company.
Role of leaders
Under such situation role of leaders in Starbucks is to make
appropriate strategy that is to use latest technology. Also
they can see that impact and major steps is to take
suggestions through others (Lockwood and Euler, 2016).
Leaders motivates staff of Starbucks in order to make them
work with new technology and take feedback over it to
attain better results.

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Situation 3: Arranging training and development
session for staff
Role of leaders
Starbucks leaders have spend $700 million for
arraigning training and development sessions and
motivate employees to increase there efficiency in
effective way. Also they have to provide proper
guidance to make goals and objectives to be achieved.

Role of leaders
Under such situation role of leaders in Starbucks is to
make appropriate strategy that is to use latest
technology. Also they can see that impact and major
steps is to take suggestions through others (Lockwood
and Euler, 2016).
Leaders motivates staff of Starbucks in order to make
them work with new technology and take feedback over
it to attain better results..
Situation 1: Implementation of new technology
within operations of Corus Company.

Conclusion
From the above file it can be concluded that management
and operations has been helping an organization to
accomplish its goals and objectives. Managers and
leaders have performed various roles that supports
corporation to make goals to be achieved. Further in
this file leadership theories and approaches has been
explained and is helpful in making effective decision
making.

References
Choi, T.M and et. al. 2018. Big data analytics in
operations management. Production and
Operations Management. 27(10) pp.1868-1883.
Damnjanovic, I. and Røed, W., 2016. Risk management
in operations of petrochemical plants: Can better
planning prevent major accidents and save money at
the same time?. Journal of loss prevention in the
process industries. 44. pp.223-231.

Thank You