Management & Operations Assignment - Toyota

Management
&
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P1 Defining the roles and characteristics of leader and manager with the difference between
leadership and management........................................................................................................1
LO 2.................................................................................................................................................4
P2 Different roles of management and leadership in application to different organisational
situation.......................................................................................................................................4
P3 Different theories and approaches of leadership and management........................................5
LO 3.................................................................................................................................................7
P4 Operational approaches uses by Toyota ...............................................................................7
P5 Key operation in Toyota and role of manager In operational activities................................8
LO 4...............................................................................................................................................10
P6 External factor affecting decision making .........................................................................10
CONCLUSION .............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Operation management comprises all the activities involved in transforming raw material
into finish good. And, management deals with managing and controlling the people and
activities. Operational management try to enhance operational efficiency by practising
management principle and techniques. Toyota one the leading luxury vehicle, car and SUV
manufacture company in the word. Report help in understand the key operational activities
performs in Toyota along with factor affecting these function. This report will articulate the role
of leader and manager in operation. Different leadership theory and approaches also given.
Lastly, recommendation will be given to manager to improve operational effectiveness.
LO 1
P1 Defining the roles and characteristics of leader and manager with the difference between
leadership and management.
Toyota Motor Corporation is a Japanese based automotive company. Its headquarter is in
Toyota city, japan. It is one of the leading automotive manufacturing company in world which
comes 2nd. It ranks 6th in terms of earning revenue. The main product that is offered by Toyota
corporation is motor vehicles that includes commercial vehicles, Luxury vehicles, engine and
various other automotive products. Leader and manager plays a crucial role in the growth and
success of organisation at global level. They exist at all levels of Toyota corporation and assist in
smooth operations of different functional area and the employees of organisation (Vaccaro and
et.al., 2012). Leadership and management plays an effective role in the success of the business
operations of company on global level. Their roles and characteristics differs with the way they
work. It is a huge manufacturing company with the human force of approx 360000 employees
that are working across the globe (Renz, 2016). Being such a successful company with different
manufacturing and productive unit around all over the world, its management structure plays an
effective role. The organisational structure chart of Toyota are:
1

It can be said that Toyota has divisional organisational structure, which is categorised as
global hierarchy, geographical division and product based division. Its organisational structure
assist in formulate business strategies and decisions for optimum utilization of resources.
Role of leader:
Leader can be defined as the person who has the ability to influence the behaviour of
others in order to encourage and motivate to perform a task. A leader has a clear vision of the
goals that need to achieved and influence s the employees in order to achieve the organisational
goals. Leader has an effective role in Toyota ion order to increase the efficiency and
productivity. Main role of leader are:
 To motivate the employees in order to work as per the policies and strategies framed by
the top level management.
 Leader has to communicate the policies and strategies of the company to the public and
investees.
Characteristics of a leader:
 In Toyota corporation, leader has n characteristics to influence the behaviour of his
subordinate in order to perform a task. (Goetsch and Davis, 2014).
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