Management and Operations Assignment - Marks & Spencer

MANAGEMENT &
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Define and characteristics & roles of leaders and manager..................................................1
M1 Differentiate within leader role and manager functions by applying concepts and theories3
P2 Leaders role and manager function apply in different situational contexts...........................3
P3 Different theories and models of approach, including situational leadership,System
leadership and contingency.........................................................................................................4
M2 Weakness and strength of different methods within workplace...........................................5
TASK 2............................................................................................................................................6
P4 Key approaches to operations management...........................................................................6
P5 Importance and values of operations management................................................................7
M3 Evaluate how managers and leaders can improve efficiencies of operations management. 8
P6 Internal Factors which will influence on decision making and operations management......8
M4 Analyse different factors which effect business environment..............................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
.......................................................................................................................................................11

INTRODUCTION
Operations management is having duties of directing, managing and controlling of entire
process of manufacturing and its working environment. All these activities help enterprise to
complete their task in an effective way. Organisation have to manage all the operational
functions in an appropriate way. Marks and Spencer is an retail industry which is listed on
London Stock Exchange. Founder of this company is Thomas Spencer and Michael Marks. This
organisation provide employment to 84.939 employees within their firms. There major products
are home appliances, luxury food goods and clothing. In this report it involve various roles and
characteristics of both the manager and leader and its comparison by implementing theories and
concepts as well. Advantages and disadvantages of different kinds of theories within the working
environment. In this, also discuss the importances of operation management for achieving
enterprise objectives.
TASK 1
P1 Define and characteristics & roles of leaders and manager
Leaders
According to the William, leader is the person who owns the art of persuading people to
perform with their best efforts for achieving goals and objective of particular company or
project. Leaders guide and direct their team members for working in an collaboration manner.
These leadership skills will help the organisation to beat their competitors within the workplace.
Managers
According to Henry Fayol, the manager is a person who is responsible for controlling and
administrating all the activities in the working operation. It can control all the department of the
company and can guide the people to work on them. It should be in an disciplined as well as
systemic way for making a proper use of management skills(Bala Subramaniam, 2016).
Role of managers
Their are various different responsibilities which managers performed within Marks and
Spencer organisation are given below: Informational role: In this, Marks and Spencer management have to interact proper data
to workers which are needed at the time of meeting targets and objectives within a span
of time.
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 Interpersonal role: Marks and Spencer conduct meeting and conferencing for
interacting with their workers. Its management establish a friendly workplace and
maintain better relations with managers.
Role of leaders
Major leaders roles within the organisation gave impact on workers working within right
directions. Some of roles of leaders are as follows: Communication: Leaders must have effective interaction skills at the time of directing
their team members (Fayol, 2016). They have to communicate about objectives,
policies and plans of the company to all employees. Guiding employees: Leaders main duty is to make relations with employees in their
teams to provide proper acknowledge and information about the problems and conflicts
which take place in Marks and Spencer. Thus, providing effective guidance to
employees will aid in completion of task in an proper manner.
Characteristics of managers
It is necessary that managers should have strong communication skills which will help in
connecting with their workers of the company. It will aid in easily providing of important
information about objectives and targets effectively. Management should have proper knowledge
about concepts and theories for taking effective decisions and judgement in the term of market
situation and objectives.
Characteristics of leaders
In this, leaders have to interact with managers of Marks and Spencer and acknowledge
their thinking as well as thoughts. For making a friendly workplace they have to make team
members feel connected with Marks and Spencer operations.
Comparison within managers and leaders
Leaders Managers
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