Roles and Characteristics of Leaders and Managers in Operations Management

Management &
Operations

Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
Define & compare various roles as well as characteristics of a leader and managers..........3
Role of leader as well as function of manager in different situations....................................6
Different Theories and Models of Leadership........................................................................7
PART 2............................................................................................................................................9
Key approaches to operations management and role of leader and manager.........................9
Importance and value of operations management in attaining business objectives.............10
Assess factors in business environment impact on operational management and decision
making..................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Operations management is termed as an area that involve controlling, developing as well
as designing of operations within the process of production. It also consist of redesigning of
operations and activities which is mainly associated with creation of goods and services (Ahmed,
2018). It is significant for a business entity to ensure that the process of operations is effectively
managed as it assist in achieving objectives within given time period. In the present report, Aston
Martin is chosen as a base company. It is an auto mobile company that specialise in offering
quality and luxury vehicles at marketplace. Aston Martin founded in year 1913 & it is
headquarter in England, UK. In the report, there is discussion about role and functions of leaders
as well as managers and a difference among them is also elaborated. Along with this, different
leadership and management approaches is described that help in proper implementation of
activities and operations as well. Further, significance of operation management in raising
productivity and profitability of company were described. In the last, factors influence on
operation management and decision making of leaders is discuss in a proper manner.
PART 1
Define & compare various roles as well as characteristics of a leader and managers.
Background of the organisation: Aston Martin is an auto mobile company which
specialise in quality and luxurious products as well as services. In addition to this, it offer goods
and services in around 10 countries that shows company has high market presence and
performance as well. The organisational structure which is followed by respective organisation is
hierarchical in nature that consist of level of people which is controlled by various departments.
The main reason behind the higher growth and success of Aston Martin is its talented & skilful
employees that carry out activities effectively and provide timely as well as quality service to
customers.
Managers: A manager is defined as person who manage all activities and is responsible for
planning, managing directing, controlling and coordinating as well (Basso, 2017). In addition to
his, managers are responsible to administer and control staff members working within the
company. Moreover, they develop policies and overseeing them at different situations.
Leaders: Leaders are those who have the potential to encourage staff members in order to
achieve organisational objectives within time frame. Along with this, leaders encourage inspire

as well as motivate employees due to which they work with full potential that leads to increase in
performance and profitability of company. The role of leaders and managers is mentioned below:
Role of Leaders
Vision Setting: The main character of a leader is to set vision for staff members which is
aligned with the objectives of an organisation. Along with this, it is analysed that it is significant
for leaders to oversee on activities and instruct staff members so that set vision is attained on
time period.
Decision maker: It is consider as one of the most important role perform by leader in an
appropriate way. Leader’s take effective decision by analysing the situation occur within the
organisation (Gao and Pishdad-Bozorgi, 2019). In addition to this, it is important for leaders to
effectively communicate the decision taken which will assist in marinating performance at
marketplace.
Role of Manager:
Planning: It is one of the major role and herein managers determine the set objectives
and then formulate methods to attain them in a timely and effective manner.
Organising: It is mainly take place after the planning wherein managers organise the
resources required to implement activities and achieve set objectives and these are human
resource, finance, marketing and so on.
Directing: Managers assign the task and responsibilities to staff members according to
the skills, capabilities and then guide then in a proper manner. This help company to carry out
activities in a smooth and systematic manner which leads to achievement of objectives within
stipulated time period.
Controlling: Another role of manager is to control and monitor the activities performed
by employees. Managers evaluate performance of staff members with the set standards and then
give suggestions in order to make improvements so that objectives is achieved on time period.
Characteristics of a leader:
Self control: It is significant for leaders to have the potential to effectively distinguish
what is right and wrong as well (He, 2018). It is analysed that self-control develops a person
encouraged and motivated towards their vision and goals as well.