Management and Organisation in Global Environment

This article discusses the concept of management and organisation in the global environment. It covers topics such as Ford and Taylorism, explaining the design of scripts used in call centres, comparison of world and new world ideologies, Thomas Friedman on Globalisation, 3 Eras of Globalisation, and the drawbacks or risks of residing in a flat world. The article also analyses the level of uniformity of globalisation in the world. Course code, course name, and college/university are not mentioned.

Running head: MANAGEMENT AND ORGANISATION IN GLOBAL ENVIRONMENT
Management and Organisation in Global Environment
Name of Student
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MANAGEMENT AND ORGANISATION IN GLOBAL ENVIRONMENT
Table of Contents
Activity 1: Ford and Taylorism..................................................................................................2
Taylorism in the modern business..........................................................................................2
Explaining the design of scripts used in call centres..............................................................2
Comparison of world and new world ideologies....................................................................3
Activity 2: Thomas Friedman on Globalisation; 3 Eras of Globalisation; World is flat...........3
Drawbacks or risks of residing in a flat world.......................................................................3
View on Friedman’s iron rule theory.....................................................................................4
Analysing the level of uniformity of globalisation in the world............................................4
Reference....................................................................................................................................6

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Activity 1: Ford and Taylorism
Taylorism in the modern business
Giordano (2016) stated that the theory of Fredrick Taylor is the most widely used and
accepted technique that deals with the concept of time management. In the current business
world, the competition that exists among organisations and among employees is intense.
Every organisation and employee aim to provide the best services for its improvement. Hard
work provides opportunities to gain good incentives for the employees. In developed
countries such as Australia, USA and UK, the theories of Taylor and Ford are widely
accepted in every existing organisation. The organisations that exist in the modern world, aim
to expand its reach in the international market in the hopes of gaining more resources and
increasing opportunities for success. Therefore, the adoption of Taylorism is required for
maintaining international growth in organisations. The application can help in increasing the
efficiency of the employees working in the organisations.
Explaining the design of scripts used in call centres
Every call centre is considered as a fragmented type of speaking ability of employees.
The employees working at the call centres are provided with a script that is required to be
learned by the employees and spoken to the clients. However, in most call centres the rules
vary depending on the type of assistance that it is providing to the people (Stoller 2015). For
example, in organisations that provide after sales assistance to customers, the people in the
call centres adopt a different method of speaking with the clients. Hence, in this regard, it can
be said that these workers need to adopt the model proposed by Taylor as it can help in
increasing the rate of calls. This can also help in increasing the level of productivity in
improving the profitability of the call centres.

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Comparison of world and new world ideologies
Business conducted in the modern world and that was conducted about a 100 years
ago are different from one another in many aspects. The video supports this thought and
provides a detailed description of the ways business was carried on in the organisations in the
early times (YouTube.com 2017). The ways by which business is being conducted in the
modern world have changed significantly and have provided evidence about the need for the
application of rules made by Taylor and Ford. One of the themes of business that has
remained constant in the modern world is the ability by which organisations aim at making
profits. Apart from this, the most significant change that has been made in business in the
modern world is the rate of competition. An increased competition rate has made business
incapable of sticking to a particular strategy for growth and profit.
Activity 2: Thomas Friedman on Globalisation; 3 Eras of Globalisation; World is flat
Drawbacks or risks of residing in a flat world
According to Cavusgil et al. (2014), the third version of globalisation is solely
focused on the competition that exists between industries and individuals. The competition
within the organisations and within the industries has been a motivating factor for the
employees to work well in the modern business. Despite this, there has been a certain risk
that has been analysed by scholars on the application of globalisation in the business world.
According to Friedman (2016), employees have the tendency to portray their status in a
society based on the positions that they hold in an organisation.
The negative impact that can be generated from such an attitude can lead employees
and the society to remain in danger. At the same time, creative employees tend to take risks
that can help in the innovation aspects of a company. This attributes to take more risks and
consequently, such an approach is criticised by the organisations in fear of change. Another

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cause of concern in the age of globalisation is the fact that cultural or regional biases may
exist in organisations. Although such cultural attack on people is against the company rules,
some organisations may tackle such rule in a clever manner while recruiting employees.
View on Friedman’s iron rule theory
The iron rule stated by Friedman aims at providing individuals and companies with an
ability to take advantage of the opportunities that have been provided in the business world. It
has been seen that at the time of crisis, people may face failure in an organisation. According
to Friedman (2016), opportunities are not a recurring thing and it needs to be grabbed by the
individuals once it produces itself. In the video clip, Friedman focused on the competition
that exists in the world. The competition exists among organisations, industries and the
employees (YouTube.com 2017). One of the reasons for the development of modern business
is the direct result of the competitions that exist in a market. In this case, Friedman stated an
example of Peru in which he had seen innovation taking the country to reach great heights in
the world.
Analysing the level of uniformity of globalisation in the world
The video of Friedman suggests that globalisation in the world has been distributed in
a less uninformed manner. This is because most of the underdeveloped countries in the world
have failed to cash-in on the effects of globalisation in the modern world. Some countries
have failed in it due to the existence of poverty (YouTube.com 2017). The spread of
technology in the world has been un-uniform and this is considered as the main reason for the
lack of spread of globalisation in the world. According to Waring (2016), the underdeveloped
countries do not have the basic medicines for curing diseases in the case of sickness. The fact
that globalisation aims to bring people of the world, closer together is considered as an irony
after such evidence that undermines it unevenness in the global market. Globalisation helps in
bringing about changes in the world and unites people of different culture. However,

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Friedman’s Globalisation 3.0 has failed to create uniformity in the world. Thus, this is the
drawback of globalisation in the modern world.

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Reference
Cavusgil, S. T., Knight, G., Riesenberger, J. R., Rammal, H. G., and Rose, E. L.
2014. International business. Pearson Australia.
Friedman, M. 2016. A theory of the consumption function. Pickle Partners Publishing.
Giordano, L., 2016. Beyond Taylorism: computerization and the new industrial relations.
Springer.
Stoller, A. 2015. Taylorism and the logic of learning outcomes. Journal of Curriculum
Studies, 47(3), pp. 317-333.
Waring, S.P., 2016. Taylorism transformed: Scientific management theory since 1945. UNC
Press Books.
YouTube.com 2017. Ford and Taylor Scientific Management (Edited). [online] Available at:
http://www.youtube.com/watch?v=8PdmNbqtDdI [Accessed 22 Aug. 2017].
YouTube.com 2017. Thomas Friedman's Three Eras of Globalization. [online] Available at:
http://www.youtube.com/watch?v=lp4znWHvsjU [Accessed 22 Aug. 2017].
YouTube.com 2017. What Thomas Friedman means when he says "The World is Flat".
[online] Available at: http://www.youtube.com/watch?v=oM2BguxRSyY [Accessed 22 Aug.
2017].