3
MANAGEMENT
Analysis of the levels of diagnosis employed
The report here has dealt with the change management process in organizations that is
surely one of the most important and critical tasks needed to be done by the management of
the business in order to attain an efficient and effective operation (Brones, de Carvalho & de
Senzi Zancul, 2017). According to, Cameron & Green (2019) the presence of an efficient and
effective business operation can be said to be highly important for any company to be at its
productive best. One of the most important terms that evolve in the change process is
Organizational Diagnosis. It can be defined as the most efficient process of addressing the
different types of gaps that exist in the operational process of the organization. The
determination and mitigation of these gaps can help the management of business enterprises
to achieve the desired aims and objectives (Copacino, 2019).
Some of the major forms of the Diagnostic change process are namely, Force field
analysis, balanced scorecard, benchmarking, Management of the quality, knowledge
management, modes of intervention and many more as such. The dialogic change approach
is the best suited for the Supreme Education of Malaysia. The dialogic change management
process in the coaching centre involved the transformational changes of the business and
helped the management to create changes according to the requirements of the coaching
enterprise. According to, Cameron & Green (2019) the management of the Supreme Group
has undertaken two major changes in the form of structural and strategic changes and the
transformation in the structure and leadership system. The management has been engaging
themselves in a structural change that needs to be done in a proper and efficient manner.
There has been a rise in the promotion of digital operations which clearly follows the
characteristics of the dialogic change management model where transformational changes are
promoted. Thus dialogic change process can really be a major breakthrough for the Supreme

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