Professional Practice and Communication

This document discusses the importance of professional practice and communication in various fields. It explores effective strategies for information sharing and conflict resolution. The document also includes case studies and examples to illustrate these concepts.

Running head: MANAGEMENT
Professional Practice and Communication
Name of the Student:
Name of the University:
Author Note:

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Workshop 2
Question 1:
The well known sporting figure chosen for this particular report is Don Bradman. He was
one of the greatest international cricketer and batsman in the history of Australia. However, the
greatest achievement of Bradman in the world of cricket has been his batting average in the test
cricket that stood at 99.94.
Don Bradman’s dedication towards the sport and adoption of unique practice methods
with a stump and golf ball has made him the part of Australian folklore. This man experienced
spectacular rise from hush cricket and to the Test team of Australia in just two years time. With
his high scoring records, he became one of the sporting idols of Australia at a very early age of
22 years.
During the first 20 years of his career span, Bradman portrayed the capability of scoring
at such a consistent level that made him earn adulation of being equivalent to three Australian
batsmen. Don Bradman has not only been committed to the sport but also made the sport an
entertaining one so that it could draw huge number of spectators. In the personal front, he did
not believe in the close personal relationships and was a complex and highly driven man. Even
after his retirement he held a pre eminent position as a writer, administrator and selector. His
opinion has been sought after even after becoming recluse in his declining years. He was also
recognized as one of the greatest living man of Australia by John Howard, the prime minister
even after 50 years of his retirement in 1997. His image has also been a part of the postage
stamps and coins of Australia. The country also has a whole museum dedicated to the life of
Bradman while he was alive.
Question 2
i. The strategies of information sharing concerning advising customers regarding newer
range of paper product in stock include:
 Identifying Needs of the Market: This requires a thorough knowledge of the target
market along with identification of the wants and needs. A targeted, strategic and
purposeful approach ensures that a product fits in the market

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 Describing the Product: This includes providing suitable description of product in the
stock thereby avoiding any kind of pitfalls in relation to product development or the
shortage of the resources in the development of the product.
 Establishing the Time Frames: This requires allowing enough time for the
development and the implementation of newer products. However, the objectives of
development of new products will not only define time frames but also the deadlines
for implementation
 Identifying the Key Issues and Approaches: This requires generation of newer ideas,
testing and screening concept, analysis of the business strategy and the market,
development and marketing of the testing products along with implementation of
newer products.
ii. The most appropriate strategies of information sharing for the role of the consultant for
a project of Effective Solid Waste Management involving the recycling and the garbage disposal
for local council include:
 Building of Ideal Infrastructure: This involves the construction or the refurbishment of
the landfills, upgraded treatments, facilities of waste sorting and providing
dumpsters, trucks and transfer stations.
 Maintaining the Legal Institutions and Structure: This involves the policy measures
along with the involvement of the coordinated institutions for the sector to waste
management.
 Ensuring the Sustainability of the Financial Aspects: This is done through the
designing of the taxes and the fee structures along with a longer term plan that aided
the government in the improvement of the waste cost and the recovery.
 Involvement of the Citizen: Participation of the public and the behavior change
represented a crucial thing for management of the waste system. In this case, it
became necessary for the designing of the incentives and awareness system in
ensuring source separation, reuse and the waste reduction.
 Involvement of Social Inclusion: This requires addressing the strategies put forward
for the provision of the safer working environment, involvement of integration into the
formal system, restrictions of the child labor and the education and the safety nets.

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iii. The appropriate strategies in information sharing for introducing emergency
preparedness plan for small society building include:
 Conduction of community outreach and engagement
 Creation of evacuation and contingency plan
 Determining the resource needs and allocation
 Preparing the supplies, shelter, transportation and the evacuation plans
Workshop 3
Case study- Marco and Jim
Question 1
The Regional Manager of the Con Electrics, Jim, decided to meet Marco, who held a
contract of senior manager with the company in order to discuss his performance that has been
declining for the past few months. Marco who had a target of $1 million had been nowhere close
to reaching it. When asked for justification, he said that he would require substantial amount of
time in building contracts. He also mentioned that he was unable to sell some of the products to
the larger clients as they did not fulfill the commercial criteria. He also mentioned that he did not
like their top priority product, Galcore which was also a reason for the decline in the sales. He
also added that Jim preferred others over him and so was inclined in finding faults. He even
went on to say that he could not make an informal call to Jim whenever required and did not
ever receive a note of appreciation. The exchange of conversation led to a conflict between Jim
and Marco.
Question 2

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Concern: Reduction in the sales figures of Con electrics
Concern: Increase sale of Galcore, as the priority product
aining State Manager about sale of $250,000 worth of goods without payment
Need: To talk to Marco and try sorting things out for low sales
Need: Undertaking analysis through active listening as to what made Marco lose in
Need: Talking to Jim regarding what made him supply goods worth $250,000 to su
Figure 1: Map Representing Jim’s Concern and Need
Source: By Author
Jims’s Concern and
Need

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Marco Concerns and Needs
Concern: Required more time for developing contacts
Concern: Products did not meet criteria to encourage sales.
n: Dislike about top priority product, Galcore , and thereby generating sales.
Lack of conveniences for making an informal call to Jim and lack of rewards.
Need: Substantial time needed for development of contacts
Need: Explaining Jim that everyone does not hold the same viewpoint regarding a p
Need: Understanding of the priorities of selling Galcore
Need: Understanding that he required to be a pro in making informal calls work without an
Figure 1: Map Representing Jim’s Concern and Need
Source: By Author

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Question 3
Jim could ensure the following constructive responses to Marco for the meeting to be
held at around 3.00 pm. Jim could think of a response that would ensure better handling of the
conflict situation instead of making it a bigger issue (Lederach 2015). Therefore, he could ask
his senior manager Marco that they would look into the criterion of the products that he is talking
about but that should not stop him from losing the sales to the larger clients. He should also try
and make Marco understand that the need for generating an invoice for sales which also makes
him questionable to the state managers. In doing so, Jim should keep in mind and make Marco
understand that most of the conflict becomes a huge issue when ignored.
Jim could make his response constructive by suggesting Marco to try selling the priority
product, Galcore and also providing him with the provision of calling him whenever there is a
need for discussing something informally. He could also provide Marco with sufficient motivation
by talking about past credibility (Sarangi and Shah 2015). One thing that is important here is the
recognition of the problem.
He could also prevent his negative emotions and thoughts from influencing Marco by
adoption of emotional intelligence. This helps in not interpreting his perceptions and behavior
but also interpret the others (Goleman, Boyatzis and McKee 2013).
Question 4:
To put up positive responses before tomorrow’s meeting Marco could resolve conflict
with Jim by adopting a positive outlook in regard to reaching his target by aside all his mental
blocks regarding the target. In fact, he could also plan to provide an assurance to Jim by
indulging in the sale of the products to the larger clients by overlooking the flaws. He could
assure that he would either provide a reasonable response towards generation of invoice worth
of $250,000. He might also adopt means of replacing the negative feedback by getting
involved in active listening. He could also assure Jim that he would keep aside his personal
feelings about the priority product initiate its sales to the different clients thereby making a way
towards enhancing the sales figures. For understanding the process better along with the vision
and mission of the company, he could also ask for suggestions from the Regional Manager
(Potts and Potts 2013).

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Case Study –Patrick and Danielle
Question 1
Danielle demonstrated higher skills of communication through consistent, calm, concise
and clear delivery of information while interview conduction. In fact, she tried demonstrating the
communication skills that concerned observation, speaking and listening (Stephenson and
Yorke 2013). In the process she was not only confident about initiating a self introduction ,
made the interviewee feel comfortable and used the open ended questions in involving and
encouraging Patrick. She even tried to portray immediacy through accurate feedback and made
use of the non verbal language in acknowledging responses. Her level of interaction
management was portrayed through questions that enabled Patrick with the opportunity of
participation. Expressiveness was portrayed by her in understanding the needs of the
interviewee followed by asking relevant questions (Xie, Batra and Peng 2015). Danielle also
acknowledged Patrick’s answers that enabled him to speak without any kind of interruption.
Question 2
It was however said that Danielle demonstrated a fewer communication skills since she
did not portray the aspect of empathy that involved paying additional closer attention to
interviewee. It is commonly seen that co workers observes empathy as a quality that helps in
earning attention and respect (Kinman and Grant 2016). This is actually a skill that is not only
difficult to develop but harder to improve. Besides, Danielle did not show case enough
friendliness that is commonly characterized by honesty, kindness and through fostering trust
and understanding (Floyd, Hesse and Generous 2017). This involves simple gestures in asking
someone about their whereabouts and fostering praise and smile from time to time can help in
the generation of the positive relationships.
Danielle also delivered poor performance in terms of interpersonal effectiveness since
she lacked emotional intelligence that referred to the aptitude of keeping the emotions under
control and undertaking navigation of social emotions with adequate exposure. It was also found
that she lacked efficiency in negotiation and leadership.
Danielle performed poorly in terms of interpersonal effectiveness as she did not portray
emotional intelligence that refers to the ability of keeping emotions under the control and

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navigating the social situations with sufficient amount of composure She also lacked the
efficiency in leadership, negotiation and empathy (Kulesza, Vallacher and Nowak 2013).
Workshop 4
Jean had been the database programmer who was keen in writing larger statistical
program for her company. Few months after much effort into the processes she found herself
stuck amidst the different parts of programming. In such an instance, rather than understanding
her situation, the manager asked her by to get it completed within a few days time. She found
herself in a complete soup as she lacked the knowledge in solving the problem. In this situation
she tried taking reference from her coworker’s work and from an older version of the
commercialized software package. To her astonishment she found two of the areas had
matches with her code. Without much thinking and given the shorter time period available she
copied the results of the matches without any documentation or information. This led to the
completion of the project much before time. According to Treviño et al. (2016), the legal and
ethical issue lay in incorporating or copying someone’s work without a prior notice.
Jean could face suing from her position for incorporating the name, likeliness and the
personal attributes of others without a documentation or notice. It is found in most cases people
land up for trouble through copying someone else’s identity for the personal benefit despite the
instances for carrying out such an act. In such cases there exist two types of legal claims
(Greenberg 2014). The first includes privacy invasion through misappropriation of name and the
second refers to the violation of the right of publicity.

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References:
Donoghue, J. and Tranter, B., 2018. On Bradman’s bat: Australian sporting heroes. National
Identities, 20(2), pp.143-156.
Floyd, K., Hesse, C. and Generous, M.A., 2017. Affection exchange theory: A bio-evolutionary
look at affectionate communication. In Engaging Theories in Family Communication (pp. 37-46).
Routledge.
Goleman, D., Boyatzis, R.E. and McKee, A., 2013. Primal leadership: Unleashing the power of
emotional intelligence. Harvard Business Press
Greenberg, B.A., 2014. Copyright trolls and presumptively fair uses. U. Colo. L. Rev., 85, p.53.
Guerrero, L.A., Maas, G. and Hogland, W., 2013. Solid waste management challenges for cities
in developing countries. Waste management, 33(1), pp.220-232.
Kinman, G. and Grant, L., 2016. Enhancing empathy in the helping professions.
Kulesza, W., Vallacher, R.R. and Nowak, A., 2013. Interpersonal fluency: Toward a model of
coordination and affect in social relations. In Complex Human Dynamics (pp. 171-190).
Springer, Berlin, Heidelberg.
Lederach, J., 2015. Little book of conflict transformation: clear articulation of the guiding
principles by a pioneer in the field. Simon and Schuster.
Nayyar, A., Mahajan, A. and Teneketzis, D., 2013. Decentralized stochastic control with partial
history sharing: A common information approach. IEEE Transactions on Automatic
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Stephenson, J. and Yorke, M., 2013. Capability and quality in higher education. Routledge.

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Treviño, L.K., Weaver, G.R., Gibson, D.G. and Toffler, B.L., 2016. Managing ethics and legal
compliance: What works and what hurts. California management review, 41(2), pp.131-151.
Ward, T., 2013. Sport in Australian national identity: Kicking goals. Routledge.
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Eisenman, D., Fogleman, S. and Plough, A., 2013. Applying community engagement to disaster
planning: developing the vision and design for the Los Angeles County Community Disaster
Resilience initiative. American journal of public health, 103(7), pp.1172-1180.
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