Table of ContentsINTRODUCTION ..........................................................................................................................1TASK .............................................................................................................................................1Issues currently faced by easy. Jet .............................................................................................1Easy jet capabilities and competencies to improve the quality ..................................................2Impact of quality management techniques on Easy jet ..............................................................3RECOMMENDATION AND CONCLUSION ...........................................................................6REFERENCES ............................................................................................................................8.........................................................................................................................................................8
INTRODUCTION In present scenario, the airline industry exists in an intensely competitive market amongindustry. This industry itself is a major economic force, both in terms of its own operation and itsimpact on related industry such as aircraft manufacturing and tourism (Glover and et. al, 2014).One of the main aim of this industry is to engage with customer to build long lasting relationshipwith them by providing effective service and fulfilling their needs and wants in order to enhancetheir business growth effectively and efferently. In context to easy. Jet, one of the leadinginternational airline which is commenced in the year of 1995. Its headquarter in England, UK.This report covers the current issues of firm, potentiality or capability of company to improvetheir quality, impact of quality management technique on firm business operation,recommendation to enhance quality in order to attain high productivity and add value tocustomer. TASK Issues currently faced by easy. Jet Easy. Jet is one of the famous airline company who is known for low-cost airline carrierand they operates on over 820 routes across more than 30 countries with its fleet of over 250Airbus aircraft. It is established in the year of 1995 and its headquartered in England, Germany.Easy. Jet has dedicated workforce of over 10,000 people, including 2,865 pilots and 6516 cabincrew members which help them to attain maximisation of profit. They contain effective andimpressive values which make them stand apart among industries i.e. safety, simplicity and oneteam (Kwon, Lee and Shin, 2014). Along with this, they always try to provide information toemployees as well as to customer in a clear manner so that their will be less confusions amongthem and can accomplish high productivity. Even though easy. Jet business growth is effectivewhich enable them to accomplish their organisational goal in an efficient manner but they haveseveral issues which they face in their business operation. Some of the challenges or issues facedby easy. Jet areas follows: Reducing cost: Oil price trend to be a strong factor in the challenge that are faced byEasyJet. Recently in UK, a drastic recession took place in which prices of oil increasedwhich effect company's business operation directly as it is one of the main part airlineexistence. Along with this, it create a big challenge to them in purchasing new aircraft in1
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