Customer Management System Design and Implementation of Honda

MANAGEMENT 19 Running Head: MANAGEMENT [Date] [Date] Customer management Student Id: Customer management Student Id: Introduction of Honda 2 Methodology 2 Survey through questionnaire 3 Customer Personas 5 Journey map 6 Analysis of Competitor 7 Value proposition map 8 Results Summary 9 CEM concepts 10 Conclusion 10 References 11 Appendices 12 Introduction of Honda This research is conducted for evaluating the certain approaches as well as past practices of customers with respect to the Honda. Methodology With the motive of this study