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Overview of Night Audit & Overbooking

   

Added on  2021-02-19

17 Pages5916 Words140 Views
Management of RoomsDivision

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Introduction to Front Office.............................................................................................................1Description..................................................................................................................................1Interpretation...............................................................................................................................2Outcome .....................................................................................................................................2Executive Housekeeping..................................................................................................................3Description..................................................................................................................................3Interpretation...............................................................................................................................3Outcome......................................................................................................................................4Safety and Security..........................................................................................................................4Description-.................................................................................................................................4Interpretation-..............................................................................................................................4Outcome-.....................................................................................................................................5Effective Communication................................................................................................................6Description..................................................................................................................................6Interpretation-..............................................................................................................................6Outcome-.....................................................................................................................................7Overview of Night Audit & Overbooking:......................................................................................8Description:.................................................................................................................................8Interpretation:..............................................................................................................................8Outcomes.....................................................................................................................................9Facility management .......................................................................................................................9Description: ................................................................................................................................9Interpretation:..............................................................................................................................9Outcome:...................................................................................................................................10Labour cost and staffing.................................................................................................................11Description................................................................................................................................11Interpretation.............................................................................................................................11Outcome....................................................................................................................................12

CONCLUSION..............................................................................................................................13REFERANCES .............................................................................................................................14

INTRODUCTIONRoom division is defined as group of number of different departments managing theroom services beginning from assigning rooms to housekeeping, security and concierge alongwith guidance, communication and customer services offered to the guests till their stay in thehotel. This also describes complete and proper management of room services to gain largeamount of revenues by developing customer satisfaction and loyalty. These report will highlightdescription, interpretation, and outcomes of the different departments of room divisions. Thisreport will highly focus on front office management, housekeeping department, along withinterpreting communication department and also give interpretation and outcomes about theoverview of night audit and overbooking. This project will also shows description and outcomesabout safety and security departments as well as it will explain management of differentfacilities. Lastly, t will give explanation about the labour Cost and staffing management.Introduction to Front OfficeDescriptionDuring my visit to the hotel, Introduction to front office management, I have understandthat customer service delivery is essential part of the hotel working as it is important formaintaining its first impression, I have also understand the problems faced due to need ofmultitasking behaviour and participation of front office executive in different activities such asgiving complete information regarding offered services with assigning rooms to them afterunderstanding their choices so as to fulfil their expectation with hotel followed by reservation orregistration process due to lack of communication techniques. I have also recognised the issuessuch as importance of immediate response and need to answer all queries of customers whiletheir stay in hotel due to mismanagement of time of response and of time schedulingmanagement for the employees (Hebert and et.al., 2015). Most importantly, I have beenunderstand the problems faced during use of different modes of payments by the customers dueto unavailability of sources.While performing all these above customer delivery service activities, executive facemany problems which results in disruption of employee satisfaction and motivation. During allthese receptionist need to understand the causes behind the issues faced by consumers andaccordingly give them fast and expected services. 1

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