Personal and Professional Skills for Management (Pass Criteria)

This report discusses the importance of conflict management and coaching techniques in business organizations. It covers the knowledge and understanding of conflict management to resolve conflicts at work and the benefits of coaching techniques to improve individual performance. The report also mentions the GROW model used by coaches to help employees achieve success. The conclusion emphasizes the significance of conflict management and coaching in achieving long-term business goals.

Personal and
Professional Skills for
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
The knowledge and understanding of conflict management is used to resolve a situation of
conflict at work and A clear understanding of coaching, its benefits and how the use of
appropriate coaching techniques ( Listening, Questioning, Clarifying and Feedback) and
models can be used to improve the performance of an individual at work............................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Conflict management is an activity of being capable to understand as well as manage the
conflicts in the company effectually, sensibly and fairly as well. Having conflicts in the
organisation are the natural element of the workplace, this is the essential as there are many
people that knows the issues and understand how to overcome them. It is crucial in current
business market more than earlier. All the people are attempting to represent that how much
valuable people are to the firm they operate in and sometimes it can might lead to the issues with
other people in the company (Binici, 2021). In addition to it, management of conflict is the
process of dealing with several disagreements as well as incompatibilities which are arises in the
company. The following report will cover about the knowledge and understanding of conflict
management is used to resolve a situation of conflict at work. Moreover to it, a clear
understanding of coaching, its benefits and how the use of appropriate coaching techniques
( Listening, Questioning, Clarifying and Feedback) and models can be used to improve the
performance of an individual at work.
MAIN BODY
The knowledge and understanding of conflict management is used to resolve a situation of
conflict at work and A clear understanding of coaching, its benefits and how the use of
appropriate coaching techniques ( Listening, Questioning, Clarifying and Feedback) and
models can be used to improve the performance of an individual at work.
There are several ways which can assist the managers in order to resolve the condition of
the conflict in the workplace of the organisation. Managers need to clarify that what is the source
of the organisational conflict. The initial step in the management of conflict is basically
clarifying the source of it. Understanding the reason of the conflict will support them to know
that how the conflicts has enhanced in the company. Moreover, managers will also be capable to
get all the parties to accept to what the issue is and in order to do this, leaders require to
communicate the wants that are not be addressed by all the parties (Bishop, Kayes, and
McPherson, 2021). They need to make sure that they possess information regarding the outlook
of the each side. Consistent asking for till they are more confident which all the parties involved
in conflicts understand the problem. In addition to it, management need to find a suitable as well
as private area in order to communicate. As several peopl usually thinks and ask that “which

approach is more better in order to solve the issues peacefully?” In order to have the brawny
communication management of the firm need to identify such environment which is more safe
for them to communicate to. Such area of communication will support the managers to take the
required risk for the appropriate talking about the problem in hand. Hence, before attempting to
solve any problem, manager should find private and safe area to communicate. Moreover to it,
listening more actively and make all the people provides their opinion. Later after making all the
parties to meet in safe area, managers need to let all of them to possess the chance to say
whatever their perceptions and views are in respect to the problems in hand. Provide all the party
equal time in order to make them show their opinion as well as concern without being biased in
any case (Brunet, Malas, and Fleury, 2021). Clenching an optimistic as well as different way in
the meeting. If needed management need to set some ground rules and using this way will
motivate all the parties in order to facile their ideas in an honest as well as open way and savvy
the origin of the issues and finds the solution. Furthermore, after understanding the concerns of
all the parties management need to take time some time in accordance to investigate the issues.
As managers need not prejudge or give the final verdict on the foundation of what they get.
Management need to dig more deeper and identify more regarding the occurrence, parties that
are involved, the challenges as well as how the people are feeling. Having a person and brawny
communication with the involved people that listen in an appropriate way to make sure
management savvy their opinion. In addition to it, management need to evaluate the several ways
in order to meet the desire goals. At the time when managing the processes of the conflict,
manager require to have the mutual goal , this is solving the problem as well as making sure it
does not rise up again. In accordance to resolve the issues, leaders need to be more conscious of
the several areas of conflicts. It will support them to look for the several appropriate method in
order to attain the certain mutual objectives. After doing all the things which are mentioned
above manager need to communicate with all the parties involved in conflict and communicate
about the mutual method which they can implement in order to accomplish those common goals.
Listening, talking as well as brainstorming together till the time leaders utilises all the
possibilities (Chang, and Hung, 2021). Parties that are involved and leaders also need to agree
on the suitable solution and evaluate the obligation all of them has in the respective resolution.
So, managing as well as solving issues majorly bound communication model. Worker will
identify that it is convenient to communicate with others as they know that they posses the single

aim, that is accomplishing the goals and objectives of the organisation. So both the parties need
to make the conclusion on the appropriate solution for the conflicts or issues. Later after agreeing
on the suitable solution, management of the company need to find more solution in order to
make all the parties to live with it. Subsequently, examine the obligation of all the involved
parties possess in finding the solution for the problem. Moreover, this is essential to utilise this
opportunity in accordance to find the main cause as well as make sure this problem will not
occur again in the future. After doing all the required things which belongs to the conflict
management, management need to determine on how things are functioning and make several
strategies in order to prevent such conflicts in the future. Effectual communication need to
appropriately dominate in the commercial business (Coelho, and Menezes, 2021). It will assist
the leaders assure that the staff are functioning together in order to attain the goals and objectives
of the company. Management need to continue the focusing on the problem as well as evaluate
the resolution if it is effectual. If the problem occurs again than the management need to take
several required actions. Furthermore, management also need to make appropriate strategies for
the future issues. Various people might not be ready on saying yes to all things, and it might be
the problem. Therefore, they should find the lessons which can be learnt from the challenges as
well as how to tackle this. It will assist them to know what they can do at the time problems
comes again and supports them to make as well as raising their skills of conflict management by
providing suitable training.
Moreover to it, conflicts is the part of the daily lives of the people as well as of any
organisation. As people can be easily disagree with their peers, co workers, friends or family but
there are several steps of conflict resolution which can focus to make sure that conflicts is not at
all manageable. Solving as well as managing the issues at work is essential in accomplishing the
goals and objectives of the business as this will lead to the success and long term growth of the
respective firm.
Coaching takes out what is best in the people as well as in their groups, it is something
which do not even motivate to do them (Gharouni Jafari, and Noorzai, 2021). There are several
benefits of the coaching an employee in the company as it will enhance their productivity as well
as performance of the people. It also brings out that what is more suitable and appropriate in the
people and in the groups and because of this, it can assist the people in increasing their working
abilities which will eventually lead to the better productivity and performance of the people in

the organisation in order to attain the long term goals as well as objectives of the firm. Coaching
an employee better the quality of the people due to the respect for the people, better bonds and
the prosperity which will come with coaching, the environment at the company will modify for
the better. In addition to it, employees that are more focused with the responsibilities they do not
need to be monitored or apt to be coached more. As it permits the leaders to operate their other
overarching works that might have restricted time and permitting them to function more better in
comparison to the past. Moreover to it, this generate more appropriate thoughts as coaching will
motivate the creative ideas from all the people of the group without having the fear of disrespect
and early dismissal of the ideas (Guo, Wang, and Wang, 2021). Coaching also assist in
underpinning the style of management of the rising culture of performance to that so many
leaders of the commercial organisation aims. Several programs of coaching will assist in the
making of cultural transformation and it will make more realizable.
There are several models which utilised by the coaches in order to increase the
performance of the people and one of the them is GROW model, as it is more than just a model
and this model assist the people to accomplish success in a team or individually. The initial stage
of this model is to assist their employees think regarding how they want things in the future. This
is attained by supporting express of their required objectives is. In addition to it, As a coach
management must ask refining as well as exploratory, future concentrated question in this level o
of the model. Coach must aim to assist their employees in order to identify an objective which is
stretched adequately to be more rewarding but also accomplishing to be encouraging. After, the
coach has made an appropriate picture of where they need to be, it is the time to assist them with
gaining more better view of their existing condition. It also includes exploratory and rounded
questioning as well as thinking. So, as the coach of people, a person need to utilise this level in
order to support their workers develop a suitable honest and broad view of accurate position in
which they are currently (Gvion, Rozett, and Stern, 2021). Furthermore, the next level of this
model assist the coaches to think regarding how exact they can fill the space among their existing
situation and their needed state in future. So the role of the coach in this level is to assist their
members think more optimistically and innovating regarding the several things which they can
do in order to accomplish their objectives and goals. The last stage is made to support the
employees in order to identify a certain set of work and also commit them. At last role of the
coach in this level is to assist their member to gain suitable clarity.

CONCLUSION
From the above essay it has been concluded that, conflict management is very essential in
all the business organisation in order to maintain the smooth operation of the company. As the
firm having low conflicts among their stakeholders can enables them in attaining their long term
goals and objectives more effectually and efficiently. In addition to it, coaching the organisation
is very helpful and beneficial in order to train the employees appropriately to attain the business
goals.

REFERENCES
Books and Journals
Binici, K., 2021. What are the information technology skills needed in information institutions?
The case of “code4lib” job listings. The Journal of Academic Librarianship, 47(3),
p.102360.
Bishop, M., Kayes, N. and McPherson, K., 2021. Understanding the therapeutic alliance in
stroke rehabilitation. Disability and rehabilitation, 43(8), pp.1074-1083.
Brunet, F., Malas, K. and Fleury, D., 2021, March. A model of an agile organization designed to
better manage the COVID-19 crisis. In Healthcare Management Forum (Vol. 34, No. 2,
pp. 115-118). Sage CA: Los Angeles, CA: SAGE Publications.
Chang, T.W. and Hung, C.Z., 2021. How to shape the employees’ organization sustainable green
knowledge sharing: Cross-level effect of green organizational identity effect on green
management behavior and performance of members. Sustainability, 13(2), p.626.
Coelho, M. and Menezes, I., 2021. University Social Responsibility, Service Learning, and
Students' Personal, Professional, and Civic Education. Frontiers in Psychology, 12,
p.436.
Gharouni Jafari, K. and Noorzai, E., 2021. Selecting the most appropriate project manager to
improve the performance of the occupational groups in road construction projects in
warm regions. Journal of Construction Engineering and Management, 147(10),
p.04021131.
Guo, W., Wang, L. and Wang, N., 2021. Research on the impact of career management fit on
career success. Asia Pacific Journal of Human Resources, 59(2), pp.279-304.
Gvion, Y., Rozett, H. and Stern, T., 2021. Will you agree to treat a suicidal adolescent? A
comparative study among mental health professionals. European Child & Adolescent
Psychiatry, 30(4), pp.671-680.