Management Style, Leadership Style, and Motivation Strategies at Marks and Spencer

THEORY AND PRACTICE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
A) Managerial style of CEO suitable managerial model.............................................................3
B) Step has been taken by the CEO bring change in organization structure...............................5
C) Leadership style used by CEO to enhance organisation effectiveness...................................6
D) Effect of power, influence and conflict at M&S....................................................................7
E) Types of Motivation strategies used at Marks and Spencer...................................................8
F) Use appropriate corporate example and literature to justify the research...............................9
G) Suggestion and recommendations (Strategies) for increasing performance of M&S............9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Management style is a particular way adopted by the management of a company to
accomplish the objectives of an organisation. It involves the way in which decisions are made by
the managers, how managers undertake to plan and organise the activities of the organisation and
authorities has been exercised by the management to ensure proper flow of work and timely
accomplishment of organisational objectives in an effective and efficient manner (Gunasekaran
and et.al., 2018).
In the same way, there are various leadership styles within every organisation by adopting
which leaders are managing to provide directions, plan implementation and motivation to people
within organisation.
The present report is based on Marks and Spencer which is UK based MNC into the retail
sector selling foods and home products and clothing products. In the context of M&S the
discussion pertaining to management styles will be done as adopted by the CEO of the company
along with the examination of steps that can be taken by the CEO of the company towards
changing organisational structure of the company in order to secure higher performance. Also,
analysis of organisational culture of the company will be done by stating the influence it has on
the employees of the company.
Along with the management style, leadership style of M&S will be discussed by
highlighting its contribution in the overall effectiveness of the organisation. Analysis of M&S
will also be done on the ground of power, influence, conflict and motivation strategies adopted
by the management which are playing a noticeable role in the success of the company in the
market. At last, recommendation will be made regarding what strategies should be adopted by
the management of M&S in order to enhance their performance.
A) Managerial style of CEO suitable managerial model
Manager is responsible for planning, organizing, integrating, controlling and coordinating
diverse range of people and task so that end objectives of the company can be achieved. So, it is
the person that supervise task and activities that are performed by each individual in the
organization. So that corrective action can be taken to motivate them to enhance their existing
performance and productivity to maximum extend. Marks and Spencer is huge retail
organization working with range of employees that are working hardly and determinedly for
success and growth of business in external environment (Lopatta and et.al., 2019). The manager

of M&S has make use of different managerial style to manage the resources and employees so
that company can have retained competitive advantages. In order to understand the type of
managerial styles that has been used by manager of company, Managerial Grid will be used that
can be illustrate in detailed as follows:
 Country club leadership: This states that the manager is high concern about the people
rather than production thus it focusses on building strong relationship among the team
member through finding out alternative method to resolve them. Marks and Spencer
manager has given more importance to its employees and their relationship so that they
are motivated to enhance their performance and productivity. It has tried to cultivate
such an culture in which employees avoid chance of conflict and are motivated to work
as team for achievements of end goals (Sari and Bashori, 2020). Along with it, the
manager has also provided appropriate guideline, supportive working environment to
individuals. Thus it has helped in retaining maximum talented employees in the
organization.
 Perish leadership: The manager of M&S has lay emphasis low on production as
compared to concern on people as it states that human are important individuals that
helps in providing qualitative services to customers. Thereby it by motivating and making
employees happy and satisfied to maximum extend is able to helped company in gaining
competitive positioning in retail sector of UK (Sari and Bashori, 2020).
 Middle of road leadership: The manager gives importance to both production as well as
people, likewise, in M&S the manager takes all decision of the company through
considering the viewpoint and ideas of employees. Thus the final decision of manager is
majority depend upon the view or feedback of maximum number of individuals that are
working in the organization (Lawrence, 2017).
 Impoverished leadership: Less concern for production and people thus it is less
interested or proactive to do anything and lack commitment. While in case of M&S the
manager is highly proactive or ready to bring innovative and creative ideas to increase
production and have range of people in the firm so it does not make use of Middle of road
leadership style.
 Team leadership: High concern for production and people, the M&S manager has lay
main emphasis on team leadership so that company can grow and sustain its business