Management Theory and Practice in Uber | Essay
Added on 2020-03-16
13 Pages4133 Words610 Views
Leadership ManagementLaw
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Running Head: Management Theory and PracticeManagement Theory andPractice
Management Theory and Practice 1In today's era, it has become mandatory for business to process to work ethically and safeguardthe interest of their stakeholders so that they do not get liable for any problems in globalbusiness. It is important for the business to maintain an image in the target market so that thecustomer initiate repeated sales of the product and service, also the prospective customers alwaysanalyze the brand image of the company before purchasing the product and the brad imagecreated through positive response of employees, customers, stakeholders etc. in the market(Christianson, 2014). Apart from that many times the company face situations in which they have to be ethicallycorrect on the part of stakeholders due to which they incur losses in their firms financially. Thus,it shall be noticed that if a firm has to work in the global business without attracting penaltiesthen shall comply with their social responsibilities and should not enact ethically wrongactivities. “The below mentioned essay provides a brief overview of the company Uber enactingethically wrong activities with the employees of the organization. It also discusses the ethicalmanagement concept and leadership decision-making which the company shall apply in theirprocess to initiate workflow management”. The details of the essay are explained below (Wachs,2017). Uber Technologies Inc. is an Australian private hire company which is operating into 633countries worldwide. The main business of Uber is to provide transportation and food deliveryservices to its customers. And the unique feature of this company is that they provide services tothe customer through online mobile application booking. The word Uber is used by the company,it means topmost or super. Further talking about the ethical dilemma which the company Uberfaces, it shall be noted that there are many scandals in which the company has involved itself.Mainly one of them is the scandal under which the board management team of the company fired
Management Theory and Practice 2more than twenty employees because of the sexual harassment case in the company. In recentyears it has seen that the employees of the company are involving in harassment practices withthe co-members of the team (Baase, & Sen, 2013). Susan Fowler, a former Uber engineermentioned the claim in the media that she was sexually assaulted by the co-worker of her team;she was also threating to not speak up. She said that they told her that she would have to lose herjob if she shared this to anyone. Another unethical practice which the company initiated in thebusiness process is that they implemented a contractor relationship which the drivers of thecompany. Due to this most of rights which employees of the gets; the divers were enjoyed andaccess those rights. Also, an unfair dismissal case was lodged against Uber Australia bydeactivated driver who felt that the activities of the company were unjustified. Uber innovatively didn't call their drivers employees as they called them driver-partners of thecompany so that the drivers feel a family-like bond with the company (Sims, 2017). The FairWork Commission states that contractor relationship shall always be avoided by the managementof the company, this process somehow provides benefits to the company but it disregards theinterest of the employees of the company. So, these are the two situations in which the UberCompany faced ethical dilemma in their management process. The ethical theories ofmanagement help an organization to deal with such ethical dilemma with an adequate response.All organizations shall comply with such theories in their management process to resolve theissues faced by them. Talking about the issues faced by Uber, in the case of sexual harassment,the company shall apply the virtue theory of ethics in their process to resolve such issues. And incase of the management not fairly treating the drivers of the company, they shall apply the rightstheory of ethical principles in their management (Yoo, 2017).
Management Theory and Practice 3Virtue ethical theory refers to the process of judging a person by their behavior rather than theactions which they perform in their normal behavior. Basically, it is a normative approach toethics, which mainly focuses and analyzes the characters and thinking of an individual workingin an organization. the theory works opposite to the deontology as it does not consider the rulesor action performed by an individual in an organization with respect to the objectives of theorganization, rather the theory of virtue gives importance to the mind and moral values of ahuman being which they persist in their mind while performing any action in the organization.applying the virtue ethical concept in the working of an organization, it shall be noticed thatvirtue notices on the behavior, attitude and moral value of a person, so apart from thequalification which a person has, the company shall always look for the thinking of an individualand then hire only the person (Neuman, & Robson, 2014). This will help them to recruitqualified human resources who are interested to work for the betterment of the organization.Looking forward to the issue of Uber, it has been noticed that the company is not working on thebasis of virtue ethical concept of the organization. The firm Uber did not follow this concept asthey just hired people who did not concern above human moral values and respect of anotherperson. Some of the employees of the organization sexual assaulted other employee of theorganization and this activity was repeated many times in the organization y different employeesof the company. So, this activity of the company stated that the management of Uber wasinefficient to hire good employees and understand the moral values of the employees who aregood for the organization culture. Instead of this, the management of the company shall considerthe virtue value of ethics and management in their organization (Shapiro, & Stefkovich, 2016). Qualification is an important aspect in hiring a person but apart from that, the management shallalso pay emphasis moral values and belief of a person regarding team management and their co-
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