Management Tool for King Abdullah Medical City (KAMC)

Management Tool for King Abdullah Medical City (KAMC) 0
Title: Management Tool for King Abdullah Medical City (KAMC)
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Management Tool for King Abdullah Medical City (KAMC) 1
Contents
Four Process Improvement Tools..............................................................................................2
Problem Statement & Research Methodology...........................................................................3
Problem Statement.................................................................................................................3
Research Methodology...........................................................................................................3
Selection of the Tool..................................................................................................................4
Customization of the Tool..........................................................................................................5
Overall Result of the Case Study.............................................................................................10
Comparison in the Application of Improvement tool between the Manufacturing & Service
Sector........................................................................................................................................11
References................................................................................................................................12
Image References.................................................................................................................12

Management Tool for King Abdullah Medical City (KAMC) 2
Four Process Improvement Tools
There are many tools and techniques that help in improving the process of functioning of
an organization. These tools facilitate an efficient working system and also develops an
environment of continuous improvement in the organization. The four main tools that can be
utilized in King Abdullah Medical City are –
 DMAIC
The methodology of DMAIC is based on five processes, which are define,
measure, analyze, improve, and control. In the healthcare organization, the DMAIC
tool will be most beneficial in departments where the process is mainly driven by data
and information. Also, this tool imposes huge pressure on analysis and measurement,
which is very effective in bringing a structured change improvement.
 SIPOC Model
The SIPOC model can be defined as a graphical representation that facilitates
process management in five crucial phases. The SIPOC stands for supplier, inputs,
process, outputs, and customers. In the healthcare institution, the SIPOC model will
help in identifying the issues in a deeper way, as it provides an in-depth visual display
of the complete process through the graphical presentation.
 Fishbone Diagram
A fishbone diagram is a process improvement tool that is also known as cause
and effect analysis. In the healthcare organization, this tool will be helpful in
identifying the potential issues that are disturbing the process. This graphical
representation is conducted in a fishbone manner that the main reason why it is called
a fishbone diagram. A fishbone analysis consists of 6M’s which are man, method,
machine, material, measurement, and mother nature, when the process is related to

Management Tool for King Abdullah Medical City (KAMC) 3
manufacturing. In case of a service delivering organization like hospitals, the key
elements are people, environment, equipment, policies, and procedures.
 Plan-Do-Check-Act
The PDCA cycle is a continuous improvement tool that identifies and
examines the hypothesis in four steps which are plan, do, check, and act. This process
will help the hospital in implementing strategies on a small scale and through this trial
and error phase, the hospital will be able to make necessary improvements.
Problem Statement & Research Methodology
Problem Statement
The case study is about the medical center, King Abdullah Medical City that functions
in Makkah, which is a popular place in Saudi Arabia. The main problem that the organization
is facing is due to the incorporation of the referral system that has caused a disturbance in the
different departments of the hospital by creating hindrances in different functions. All the
issues have affected the efficiency level at the medical center, ultimately affecting the needs
and wants of the patients, both in the short and long run. The main problems are emerging
due to the late response of the referral system that is disorganizing the documentation
process, which is further creating problems in the process of admitting the patient in the
medical center. Due to this disturbance in the complete process, the patients are getting
dissatisfied with the services offered by the hospital and this is creating further issues for the
King Abdullah Medical City (Alkinaidri & Alsulami, 2018).
Research Methodology
The researchers utilized the DMAIC tool for attaining a better understanding of the
referral system and the problems emerging due to it. Also, the lean six sigma tools were
incorporated as it would provide the researchers with the opportunity to identify various