Understanding and developing relationship in Workplace

This report discusses the importance of communication and stakeholder management in establishing and maintaining healthy relationships in the workplace. It focuses on the case of Oman Refineries Petrochemicals Industrial Company (ORPIC) and explores strategies to meet stakeholders' needs and expectations.

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Understanding and developing relationship in Workplace
4/24/2019

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Contents
Introduction...........................................................................................................................................2
Oman Refineries Petrochemicals Industrial Company (ORPIC)...........................................................2
The needs and/or expectations of others............................................................................................3
Meeting the needs and/or expectations of others...............................................................................4
Managing relationships......................................................................................................................4
Conclusion.............................................................................................................................................4
References.............................................................................................................................................6

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Introduction
The report brings about the discussion on the assessment of various concepts of effective
communication and other skills in context to the contemporary organisations. The discussion
will analyse the importance of communication, and stakeholder management theory to
establish and maintain healthy relationship at workplace (Khan and Al Mamari, 2016). For
exploring and applying these concepts, an organisation has selected in this assignment, i.e.
Oman Refineries Petrochemicals Industrial Company (ORPIC), situated in Oman. Therefore,
the discussion will mention appropriate strategies and theories to fulfil various stakeholders’
needs and expectations. In the later part, the report several aspects of conflicts or issues faced
by the organisation will be discussed.
Oman Refineries Petrochemicals Industrial Company (ORPIC)
ORPIC is one of the largest and most rapidly growing businesses within Middle East Industry
in Oman. The company, Orpic has established from the collaboration of three companies,
Oman Refineries and Petrochemicals Company LLC (ORPC), Aromatics Oman LLC (AOL)
and Oman Polypropylene (OPP). The integration of refinery and plant operations coupled
with the ambitious growth plans has led the company to stand at the top of the companies.
Orpic’s refineries at Suhar and Muscat, as well as the aromatics and polypropylene
production plants in the Suhar complex, deals in providing provide fuels, chemicals, and
feedstock to Oman and to the world (Orpic, 2018).
The team within company has more than 2,600 employees; and the major Omanis work
within 4 plants, with the core objective of building an integrated Omani refining and
petrochemicals business. To discuss about the ownership, it has found that Orpic is owned by
the Government of the Sultanate of Oman and by Oman Oil Company SAOC. The
commercial company wholly owned by the Government of the Sultanate of Oman created to
utilise maximum investment opportunities in the energy sector within and outside of the
country (Noe et al., 2017).
Effective communication in the development of healthy work relationships
In an organisation, it is essential for the managers to focus on practising effective and open
communication amongst their employees and other individuals in the organisation.

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Development of good relationship is effective to the overall growth and performance of the
firm, as it creates enhancement of the employee morale, leading to the increase in their work
productivity. It has found that the teamwork, trust, respect, and effective communication are
the keys to successful work-relationships within an organisation. Orpic ensures carrying out
their operations safely and reliably while sustaining the care to the environment. The
company provides several opportunities for their people, which is one of the major factors of
their strengths. Therefore, it has been analysed that communication skills are vital to the
establishment of healthy relationship within workplace. Now, in the later section, the
discussion will move to the assessment of the various needs and stakeholders of the Orpic
(Baudry et al., 2017).
The needs and/or expectations of others
Stakeholders in any business organisation, refers to the people who affect the activities or
whose interests the company affects. The determination and identification of the stakeholders
within Orpic is done based on three aspects:
First is that, they are directly and indirectly affected by the project (or company operations);
have interests in the project of parent company; and/or, have the potential to influence project
outcomes or company operations. Orpic will act for the benefit of the various stakeholders,
customers, employees, and business partners and will carry out their business of
petrochemicals without affecting the interests of the nation (Carpenter and Wagner, 2019).
Stakeholder engagement plan (SEP) outlines the tool used by the company to initiate, build,
and maintain sound relationships with their stakeholders. A list of key stakeholders has been
identified within company i.e. communities, shareholders such as Orpic board, Oman oil
company, investors, media, government, representatives, NGOs, and other internal
stakeholders. From the analysis of previous stakeholder engagement plan, communities found
as the major stakeholders (Orpic, 2018). Understanding the requirements of stakeholders is
important as it build a positive image and reputation of the business and helps acquire a larger
market share. For an example, investors need to be informed regarding initiation of any new
project by the company to acquire huge capital investments and ensure growth (Goch et al.,
2018).

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Meeting the needs and/or expectations of others
To meet the needs and expectations of various stakeholders, customers, various skills and
processes need to be used in the organisation. The company conveys the messages and ideas
about their various projects to the stakeholders. Several processes and tools are used within
organisation such as SEP plan, P&P communication tool is found significant within Orpic.
The tool helps in communicating about the projects through team-workshops which helps in
taking effective decisions. Moreover, SEP is one major aspect that helps in the evaluation of
the fulfilment of the needs of stakeholders. Orpic aims to listen, collaborate with the
stakeholders to gain their trust. For the same, Orpic uses several tools to communicate with
stakeholders, such as in person meetings, website notifications, announcement in the visitor’s
centre. Orpic focuses on the promotion of diversity, and fulfilment of the interests of these
stakeholders, through communicating them about the major projects of the company (Orpic,
2018).
Managing relationships
Every organisation faces certain issues or conflicts in the management of their business
practices, and achievement of various organisational goals. Effective communication is the
process, which leads to the conflict resolution, ensuring managing several other constraints
faced by the individuals working in the Orpic. Thus, in context to the company Orpic,
managers and other project members need to adopt various communication skills, such as
active listening skills, speaking skills, respect, trust, and mutual understanding. These ensure
effective and open flow of communication amongst the organisation members, thereby
reducing the difficulties or conflicts within organisation. Managers at Orpic must follow open
communication, and use effective strategies to resolve any conflicts or issues in their
practices or projects. Therefore, it can be stated that the managers at Orpic has built strategic
alignment between Orpic business direction and stakeholders to lead healthy relationships
(Felix, Rauschnabel and Hinsch, 2017).
Conclusion
To conclude the above discussion it has been analysed that an organisation need to focus on
two aspects to attain high performance, i.e. ‘stakeholder management’ and ‘effective
communication’. These are the two concepts that lead to the maximum customer satisfaction,

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ensuring attainment of various organisational goals and objectives. The discussion above has
stated well the essential aspects of the stakeholder management, and fulfilling various needs
and expectations. The role of communication is vital in Orpic and other such oil refineries
company around the world, to establish and maintain healthy relationships with the people.
Hence, effective strategies of communication must be used to resolve conflicts and attain
high growth and success of operations in the long-term.

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References
Baudry, G., Delrue, F., Legrand, J., Pruvost, J. and Vallée, T. (2017) The challenge of
measuring biofuel sustainability: A stakeholder-driven approach applied to the French
case. Renewable and Sustainable Energy Reviews, 69, pp. 933-947.
Carpenter, A. and Wagner, M. (2019) Environmental justice in the oil refinery industry: A
panel analysis across United States counties. Ecological Economics, 159, pp. 101-109.
Daniel, E.C. and Eze, O.L. (2016) The Role Of Formal and Informal Communication In
Determining Empoyee Affective and Continuance Commitment in Oil and Gas
Companies. International Journal of Advanced Academic Research Social & Management
Sciences, 2(9), pp. 33-44.
Felix, R., Rauschnabel, P.A. and Hinsch, C. (2017) Elements of strategic social media
marketing: A holistic framework. Journal of Business Research, 70, pp. 118-126.
Goch, A.M., Karia, R., Taormina, D., Kalet, A., Zuckerman, J., Egol, K.A. and Phillips, D.
(2018) A Comparison of Assessment Tools: Is Direct Observation an Improvement Over
Objective Structured Clinical Examinations for Communications Skills Evaluation?. Journal
of graduate medical education, 10(2), pp. 219-222.
Khan, F.R. and Al Mamari, A. (2016) Corporate Social Responsibility (CSR) Activities of
Selected Companies at Sohar Port, Oman. International Journal of Management, Innovations
& Entrepreneurial Research, 2(1), pp.1-12.
Noe, R.A., Hollenbeck, J.R., Gerhart, B. and Wright, P.M. (2017) Human resource
management: Gaining a competitive advantage. New York: McGraw-Hill Education.
Orpic. (2018) Procurement, Contracts, and Inventory (PCI). [online] Available from:
https://www.orpic.om/uploadsall/publications/pdf/Orpic-Newsletter-Issue-28-En_small.pdf
[Accessed 24/04/19].
Orpic. (2018). Code of Business Conduct. [online] Available from:
https://www.orpic.om/Docs/Code%20of%20conduct_Engilsh.p [Accessed 24/04/19].
Orpic. (2018). Our Company. [online] Available from: https://www.orpic.om/about-us/our-
company [Accessed 24/04/19].

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