Analysis of Leadership and Management in the Hospitality Industry

This report provides an analysis of leadership and management within the hospitality industry, drawing from three key articles. The first article compares management and leadership, discussing theories such as path-goal and transformational leadership. The second article examines the competencies of hotel general managers, highlighting skills like self-management, strategic positioning, and communication. The third article focuses on the characteristics of exceptional leadership, including mentoring, feedback, and decision-making. The report concludes by emphasizing the interrelation of management and leadership, the importance of specific leadership theories and competencies, and provides recommendations for the industry such as training and development of staff. The report incorporates examples from South African hospitality companies and the Ritz Carlton Club and Resort to illustrate key concepts.

Leadership

ARTICLE 1: MANAGEMENT VERSUS
LEADERSHIP IN THE HOSPITALITY INDUSTRY
Article 1 ( Main points)
Reference: Richardson, S. (2016) What Exceptional Leadership
Looks Like. Radiology management. 12(35), pp. 46-47.
1. Leadership
2. Management
3. Hospitality industry
4.“Is the concept of management and leadership
are misleading in the globalization phase”
5. Theories such as Path goal theory of leadership,
situational approach, transactional and
transformational leadership theory.

ARTICLE 1: MANAGEMENT VERSUS
LEADERSHIP IN THE HOSPITALITY INDUSTRY
 Key Findings:
a.) Leadership and management
plays an important role.
b.) Situational leadership approach
c.) Path goal theory
d.) Transactional and
transformational leadership.
 Examples of South African hospitality
companies

ARTICLE 1: MANAGEMENT VERSUS
LEADERSHIP IN THE HOSPITALITY INDUSTRY
 Conclusion and recommendations
It is concluded that:
a.) Management and leadership are interrelated.
b.) Path goal theory and transformational is useful.
It is recommended that:
a.) Maslow hierarchy of needs theory should be
considered to enhance workers motivation of hospitality sector.

ARTICLE 2: LEADERSHIP COMPETENCIES FOR HOTEL
GENERAL MANAGERS: THE DIFFERENCES IN AGE,
EDUCATION, AND HOTEL CHARACTERISTIC…!!
 Article 2 (Main points)
 Reference: Tavitiyaman, P., Weerakit, N. and Ryan, B. (2014) Leadership Competencies for
Hotel General Managers: The Differences in Age, Education, and Hotel Characteristics. International
Journal of Hospitality & Tourism. 12(8), pp. 192-213. Available from: 10.1080/15256480.2014.901069
Main points of the article:
a.) In reference to this article, the main points are related to:
b.) Leadership competencies for Hotel General manager
c.) Leadership Skills
d.) Link between leadership competency
and general manager characteristics
e.) Relation between hotel ratings and leadership
competencies.

ARTICLE 2: LEADERSHIP COMPETENCIES FOR HOTEL
GENERAL MANAGERS: THE DIFFERENCES IN AGE,
EDUCATION, AND HOTEL CHARACTERISTIC…!!
 Key Findings and examples:
Skills and competencies of Hotel general
manager
In this article, there are various leadership
competencies that should be possessed by Hotel
General Manager.
 Self-management
 Strategic positioning
 Implementation

ARTICLE 2: LEADERSHIP COMPETENCIES FOR HOTEL
GENERAL MANAGERS: THE DIFFERENCES IN AGE,
EDUCATION, AND HOTEL CHARACTERISTIC…!!
 Critical thinking
 Communication skills
 Interpersonal skills
 Leadership skills such as fostering, motivation and embracing
change.
 For example: The GM of “Ritz Carlton Club and Resort in
Aspen Highlands.

ARTICLE 2: LEADERSHIP COMPETENCIES FOR HOTEL
GENERAL MANAGERS: THE DIFFERENCES IN AGE,
EDUCATION, AND HOTEL CHARACTERISTIC…!!
 Conclusion and recommendations:
a.) Leadership competencies are important.
It is Recommended that:
a.) Provide training.
b.) Offer training.

ARTICLE 3: WHAT EXCEPTIONAL LEADERSHIP LOOKS LIKE?
 Article 3: Main points
 Reference: Nicolaides, A. (2005) Management versus
Leadership in the Hospitality Industry. Journal of Travel and
Tourism Research. 6(1/2), pp. 30-38.
a.) Leadership
b.) Elements of leadership power
c.) competencies of exceptional leadership

ARTICLE 3: WHAT EXCEPTIONAL LEADERSHIP LOOKS LIKE?
 Key findings :
a.) Leadership can be defined as “The creative force of morale”.
b.) It is a process that influences the relationship of group member.
c.) Article states that there are different powers related to leadership such as Reference
power, expert power, reward power and coercive power.
The article has highlighted the competencies of exceptional leader which are:
 Mentoring others
 Giving feedback
 Examining results
 Building teams
 Energizing staff
 Boosting creativity
 Making decisions

ARTICLE 3: WHAT EXCEPTIONAL LEADERSHIP LOOKS LIKE?
 Conclusion and Recommendations:
a.) It is important that hospitality industry
should focus on different competencies.
Recommended that:
a.) Proper guidance should be given to fresher's.
b.) Proper sessions should be organized.

REFERENCES
 Nicolaides, A. (2005) Management versus Leadership in the Hospitality
Industry. Journal of Travel and Tourism Research. 6(1/2), pp. 30-38.
 Richardson, S. (2016) What Exceptional Leadership Looks Like. Radiology
management. 12(35), pp. 46-47.
 Tavitiyaman, P., Weerakit, N. and Ryan, B. (2014) Leadership Competencies for
Hotel General Managers: The Differences in Age, Education, and Hotel
Characteristics. International Journal of Hospitality & Tourism. 12(8), pp. 192-
213. Available from: 10.1080/15256480.2014.901069