Management&operations

MANAGEMENT AND OPERATIONS

INTRODUCTION
 Management and operation plays a crucial role in
managing and controlling process of organization.
 The presentation will outline role and characteristics of
leaders and manager of Starbucks, the American
coffeehouse company.

P1 Role and characteristics of leader
and manager
 Leaders are the leading person of star buck who are
responsible for coordinating and cooperating employee
activities.
 Managers are the individual who are responsible for
addressing employee motivation and job satisfaction.

Role of Manager
 The foremost role of manager of Starbucks is to
supervise and manage employee job by appraising
staff.
 Manager aim maintain performance reviews of staff
which helps in managing financial record and
outcomes from employees performance.