Conflict Resolution in Managerial Communication

Managerial Communication
Conflict Resolution

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Conflict Management Plan .........................................................................................................3
Source of conflict........................................................................................................................4
Perceptions of involved parties about conflict............................................................................5
Conflict resolution strategy best suited for situation...................................................................5
Techniques and communication methods...................................................................................6
Role of non verbal communication.............................................................................................7
Managerial listening....................................................................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Conflict management helps in enhancing learning of employees and group outcomes, in
an organisation it is important to solve the issues among workers to increase the overall
productivity. In the given case there is conflict between employee A and B, to resolve the issues
what strategy can be used is discussed, parties involve in conflict and their perception,
communication techniques to solve the issue.
MAIN BODY
Conflict Management Plan
To solve the issues or conflicts a manager should make conflict management plan. There
is process to solve conflict among employees at the workplace. Steps are:
Clarify what the agreement is : The first step is to identify what is the issue among employees
and why they fight. The aim of this step is to agree both the parties and identify the reasons why
conflict arise. During this process a manager should collect more information and try to
understand the issue.
Establish a common goal for both parties : To solve the conflict that is arise between two
employees manager should establish a common goal for both the parties and give them time
period within which they have to finish the work. In this way they will resolve their issues.
Discuss ways to meet the common goal: After establishing common goal now discuss the ways
or make strategies and plans to achieve those goals. There are many ways or plans to resolve the
issues (Bals and et.al., 2019).
Determine barriers to the common goal: The next step which is to be followed by manger to
find the solution to resolve conflict is to determine barriers that are affecting employees in
achieving common goals. There can be m,any barriers like other workers are distracting,
misunderstanding, confusion.
Agree on the best way to resolve the conflict : The last step is to implement the best way by
which problem or conflict can be solved. It is important for manager to find good solution to
solve the conflicts between employees because it disturbs the whole environment of
organisation.