Managerial Decision-Making: A Case Study of Communication Problem in Rio Tinto

Running head: MANAGERIAL DECISION-MAKING
Managerial decision-making:
A case study of communication problem in Rio Tinto
Name of the Student
Name of the University
Author note

1MANAGERIAL DECISION-MAKING
Table of Contents
Introduction..........................................................................................................................3
Problem background............................................................................................................3
Problem definition...............................................................................................................4
Solution generation..............................................................................................................6
Solution evaluation..............................................................................................................7
Implementation and action plan...........................................................................................8
Conclusion.........................................................................................................................10
References..........................................................................................................................11

2MANAGERIAL DECISION-MAKING
Introduction
In a business organization, communication has an important role to be played that helps
to fulfill the requirements of the clients and fulfill the goals of the organization. It also helps to
motivate employees that lead to give more production in the organization. Effective
communication is essential for development of an enterprise. In this perspective, it becomes
important to analyze the issues with the help of analysis tools and techniques and generate
solutions so that it can be helpful for the organization to mitigate the issue. In the present study,
communication problem in Rio Tinto has been selected as the case study.
Problem background
Williams (2017) stated that communication serves as the foundation of every facet of a
specific business. Hence, it can be stated that effective communication is the developing block of
an enterprise by which several benefits can be obtained. Communication can keep the foundation
of motivation. In addition, it assists the employer understanding the process of performing the
job as well as enhancing performance whether it is not according to the standard. The
significance of effective communication is considered as developing block of a successful
business organization.
On the other hand, communication can promote motivation through informing as well as
clarifying the staffs regarding the tasks to be done as well as the way that are performed.
Communication can be performed in the procedure that assists in addressing as well as
evaluating the alternative actions (Joseph, 2017). Communication has an important role in
altering attitudes of the individual where a well informed person can have a better attitude
compared to the less informed person.

3MANAGERIAL DECISION-MAKING
Although there are several benefits of communication in a business organization, there
are several challenges faced by the organizations in order to communicate with the stakeholders
and colleagues in the workplace. Emerging technologies have led major change in
communication process of the organization. Apart from these, communication as well as political
environment of the organization, cross cultural communication and ethical issues in
communication process are the major challenges in business organization.
Problem definition
Definition of a problem is the most significant step of a business organization. The major
stage is comprehension of the issue in detailed way as required to solve. On the other hand, it is
important to understand the procedure to overcome the challenges. The main purpose of the
stage is understanding the issue in detailed way as required in order to solve it effectively.
Culture of the organization, either positive or negative can be concerned with the decisions,
actions as well as communications (Williams, 2017). It can be reflected in the process that is
involved. The tools that are available for defining the problems are root cause analysis as well as
value chain analysis. On the other hand, in order to understand the issue as well as avoid
complexity and analysis, it is important to understand the procedure as well as simple tools of
5Ws technique of questioning as well as SWOT analysis.
5W S Analysis
What Lack of team work
Wher
e
Rio Tinto
When During working hours and especially communicating with stakeholders