Managing a Small Hospitality Business

MANAGING A
SMALL
HOSPITALITY
BUSINESS

Table of Contents
INTRODUCTION ...............................................................................................................................4
TASK 1.................................................................................................................................................4
P1 Describe the consideration of small or social enterprise when planning and allocating
resources..........................................................................................................................................4
TASK 2 ................................................................................................................................................5
P2Evaluate (CRM) customer relationship management for social and small enterprise................5
P3 Discuss advantages and disadvantages of transnationally operating business in relevance with
social and small enterprise ..............................................................................................................6
TASK 3 ................................................................................................................................................7
P4 Implements a cash flow forecast showing fixed and variable cost against income for a specific
organisation......................................................................................................................................7
P5 Briefly examine break even analysis in relevance with organisation ........................................8
P6 Analyse the financial statements and their contribution towards successful management of the
organisation....................................................................................................................................10
TASK 4...............................................................................................................................................11
P7 Analyse the regulations and legislations implications on small business and social enterprises
........................................................................................................................................................11
CONCLUSION..................................................................................................................................14
REFERENCES...................................................................................................................................15
BOOKS & JOURNAL:.................................................................................................................15

INTRODUCTION
In business, planning is important and is required at every phase because it helps in
maintaining well organised structure in the firm. In hospitality industry, business activities,
functions, operations are operated in a systematic order and which clarify the mission of
organisation which is to be achieved. Adam and Company PLC, headquartered in UK is a small
bank and provide services within the region. The management of the enterprise perform their roles
and responsibilities in proper manner and which help in identifying the needs and requirement of
both customers as well as entity. This report includes planning of allocation of resources, customer
relationship management process and implications of regulation as well as legislation on social
enterprises. Also, techniques and methodologies has been used in some sections for clear
understanding and results.
TASK 1
P1 Describe the consideration of small or social enterprise when planning and allocating resources
Small and social enterprises need planning and resources for carrying out their business
activities smoothly and effectively. Allocation of resources is necessary so that they are used at
optimum level. In hospitality industry, equipment’s related to field are being considered important
Adam and Company PLC. This bank is small and performs its activities within the region and this
also lead to acquiring of resources within the region and at larger level. They use their premises as
well as equipment’s appropriately. Moreover, customer needs and requirements are their priority so
that all the resources which are required for fulfilling customer satisfaction are pre-planned and
reserved for future and present use. In small and social enterprises business plan is needed when
change is to be applied in the firm or due to rise in competition forces entities to prepare plan for
sustainability in the market.
When planning and allocating of resources is done small business mainly focuses on labour
and intermediaries. With help of distribution channels, functions and operations are carried out in
proper manner. Whereas social enterprise main consideration is acquiring market and efficient
manpower with skills as well as knowledge. Both small as swell as social entities perform
differently according to the market situation and trends. Adam and Company PLC, use their
equipment’s when they are actually required and this results to saving the resources for future use.
So, identifying the consideration is important as it helps in analysing the requirements that are
required in the firm for growth. Thus, planning assists the firm to use its premises and tools in