Digital Technology Implementation Case Study

This assignment is about conducting a case study on the implementation of digital technology in a business, specifically focusing on 'Black Axe Mangal' restaurant. The task involves assessing the project's success, identifying risks and issues, overcoming barriers, and evaluating the performance as a management consultant. The report provides an overview of the project, its aims, and outcomes, highlighting time management and dedication towards research as key factors in its success.

MANAGING SUCCESSFUL BUSINESS

TASK 1
P1 Project aim and goal for the chosen topic
Main objective of this report is to use advanced and enhanced digital technology to
increase overall company performance in the industry. By using digital technology such as
advanced software, cloud computing and internet of things to expand and increase the efficiency
of a firm in an industry. Social media technology is also the best digital technology to improve
their performance in the market. To effectively assess implementation of digital technology and
its significance for an entity to increase their overall production in the market: A case study on
“Black Axe Mangal” restaurant.
Overview of the study
In Black Axe Mangal restaurant they use the effective and advanced software to increase
their performance in the market. They can also use the transaction system to process data for
billing, prepare annual report etc. this software help to increase their efficiency in the company.
By applying this kind of digital technology in the firm an employee can easily get data and
process for the billing and prepare effective annual report. From this transaction software system
they can easily increase their performance in a market. They can also compete with the other
companies in an industry (Ardekani and Abdulla, 2012). By using different types so digital
technologies in the firm they can easily increase their productivity and also enhance their
performance in the firm. By using advanced technologies such as software for transactions,
social media and cloud computing in an entity. It will give more competitive to the other
companies in an industry.
Main objective of using digital technology is to provide appropriate products and services
to the customers. Advanced techniques of digital provide appropriate and effective facilities to
the employee that helps in increasing overall fruitfulness and also increasing efficiency in
market. Implied goodness or benefits of the digital technology as follows:
 Increased learning skills
 Higher performance
 Increase efficiency
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Above discussed benefits of digital technology that helps in gaining overall performance
and also helping in maximising skillfulness in an sector. This organization uses different types of
technologies that help to maintain brand recognition in the market.
Aim: “ To analyse impact of digitised technology beneficial for business growth and innovation
of small business”. It can increase the challenges in the industry (Bertot, Jaeger and Hansen,
2012).
Objectives
 To comprehend idea of digital technology
 To analyse skills, technologies and tools of digitisation
 To identify appropriate strategies of technology
Research questions
 What is determined by digital technology?
 Roles and importance of digital technology in the company?
 Impact of digital technology in the organization?
P2 project management plan that covers aspects of cost, scope, time, quality, communication,
risk and resources
In relation with managing the operational activities of the organisation there is need to
have appropriate ascertainment of all required operations. There are various tasks which will be
addressed through imposing the appropriate management of costs, time quality, scope and best
utilisation of all relevant resources. Thus, to addresses the requirements there will be suitable
changes into operations which will be fruitful to the business as per having suitable changes in
the operations. Management of all the resources incurred in the business such as expenses
incurred in the completion of the tasks as well as proper management of all the operations.
Cost-
It is useful so that maximum effort can be put in by following stipulated costs. The
overall cost for project completion would be Euro 8500 by scholar for achieving project quite
effectively. Cost sheet is listed below-
Particulars Amount
Purchase materials 1200
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Licence acquiring for software 2500
Data base licensing 1000
Machinery expenditure 2000
Labour expenses 1000
Expenditures on server 800
Total 8500
Scope-
Research is being purely done on the impact of digital technology on growth and
innovation of business. This is based on qualitative methods as well.
Time-
Project completion is required to be achieved as stipulated time of project is generally
fixed. For completing this project, researcher would make use of 15 days and it will be
completed entirely leading to proper conclusion.
Quality-
It is the essence of any research under subject. Statistical tools and related data is fruitful
for carrying out research in the best possible manner. Primary and secondary data both are used
for better results.
Communication Plan-
Sr. No Communicatio
n
Format Duration Personnels Presentation
1 Update
regarding status
Emails Weekly Members and
stakeholders
Research progress
2 Action plan and
follow-up
Meeting and
emails
Alternative
days
All Members in
action plan
Steps for
completion of tasks
3 Devising
research
problem
Presentation Once in a
week
Members and
stakeholders
Problems faced in
analysis
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4 Budget usage Making
Group
Discussion
(GD)
Last week Members and
stakeholders
Expenses incurred
5 Risk analysis Email,
meeting
Weekly Project Manager Approval by
Manager
Risk-
It is a part of business which prevails and business operational tasks are affected. The
main risk identified in the project is constraint of costs. Moreover, time constraint is another risk
which is uncertain.
Resources-
The resources are needed for better achievement of tasks as defined in scope statement.
For present study, technical, human aspects along with financial aspect is done for enhanced
results.
P3 Work break down structure and Gantt chart to provide time-frames and stages for completion
Task
Mode Task Name Duration Start Finish Predecessors Resource
Names
Auto
Schedul
ed
Identify the research
topic 2 days Wed 11-
07-18
Thu 12-
07-18
Auto
Schedul
ed
Identify problem
statement 2 days Fri 13-07-
18
Mon 16-
07-18 1
Auto
Schedul
ed
Determine tools and
techniques 1 day Tue 17-
07-18
Tue 17-
07-18 2
4

Auto
Schedul
ed
Resource allocation 3 days Wed 18-
07-18
Fri 20-07-
18 2,3
Auto
Schedul
ed
Calculation of cost 2 days Mon 23-
07-18
Tue 24-
07-18 4
Auto
Schedul
ed
Gather data and
information for digital
technology
1 day Wed 25-
07-18
Wed 25-
07-18 5
Auto
Schedul
ed
Data analysis 1 day Thu 26-
07-18
Thu 26-
07-18 5,6
Auto
Schedul
ed
recommendation 1 day Thu 26-
07-18
Thu 26-
07-18 6
Auto
Schedul
ed
Results and prepare
appropriate report 1 day Fri 27-07-
18
Fri 27-07-
18 8
Auto
Schedul
ed
Report submission 1 day Mon 30-
07-18
Mon 30-
07-18 9
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Illustration 1: Gantt chart
TASK 2
P4 Small scale research by applying qualitative and quantity research methods appropriate for
meeting project meeting and objectives
Name of person:___________
Gender:____________
Age:______________
1 Do you believe the digital technology is important for the black Axe Mangal?
 Yes
 No
 Can't say
2 Do you think digital technology give higher performance of a company in an industry?
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 Agree
 Strongly Agree
 Disagree
 Strongly disagree
 Neutral
3 Among the following which of them barriers are faced by the Black Axe Mangal?
 Employee dissatisfaction
 employee relationship
 others
4 Who are the main key players to implement digital technology in the company?
 Managers
 Administrations
 developing team
 others
5 Do you think digital technology help to compete with other companies in an industry?
 Strongly agree
 Disagree
 Agree
 Strongly disagree
6 Among following strategies which were to direct internet traffic to concerned website?
 Social media
 Google
 paid searching
 other media
7 Is social media technology help to increase their productivity in the market?
 Agree
 Disagree
 Strongly agree
 Strongly disagree
Theme 1: digital technology is important for Black Axe Mangal
Do you think the digital technology is Frequency
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important for the black Axe Mangal?
Yes 6
No 3
Can't say 1
Interpretation: It can be interpreted that digitisation is more important to organisation. It will
help to increase their productivity in an industry. 6 of the managers think that digital technology
help to increase the overall performance in the market. Different types of advanced and enhanced
technologies that helps in increasing efficiency in an industry. 3 of manager this that digital
technology is not much important for the firm. Without digital technology also they can get
higher performance in the market. Digital technologies increased the firm cost that also affects
the financial condition of an entity. 1 of the manager think that without digital technology may or
may not give higher performance in the market.
Theme 2: Digital technology give higher performance of a company in an industry
Do you think digital technology give higher
performance of a company in an industry?
Frequency
Agree 4
Strongly agree 3
Disagree 1
Strongly disagree 1
Neutral 1
Interpretation: It can be interpreted that digitisation help to increase overall performance of
enterprise in the market. Out of 10 managers, 4 managers thinks that digitisation helps in gaining
their performance and also help to increase productivity in commercial enterprise. By using
advanced technologies like cloud computing, software and social media that helps in adding
productivity in the marketplace. By using social media technology they can promote their
product to the customers effectively. 3 of managers are strongly agreed this technologies help to
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increase their overall performance in an industry. Further, 3 of the managers thinks digital
technology is not give more advantages to the firm.
Theme 3: Barriers are faced by the Black Axe Mangal
Among the following which of them barriers
are faced by the Black Axe Mangal?
Frequency
Employee dissatisfaction 6
Employee relationship 3
others 1
Interpretation: From the above findings, it can sate that there are some problems with the
relationship between an employee. As per the perception of 6 managers, an employee are not
able to coordinate with them because all have different ideas and suggestions for the particular
use of technique. Manager has a responsibility to manage their relationship in the company. 3 of
the manager observes employees are not able to maintain employee relation in the firm. All have
different backgrounds and values that directly affect the employee relation in an entity. Out of 10
managers 1 manger observes that there are another issues in the company that would affects the
overall firm performance in and industry.
Theme 4: Main key players to implement digital technology in the company
Who are the main key players to implement
digital technology in the company?
Frequency
Managers 2
Administration 2
Developing team 5
Others 1
Interpretation: From the above findings, it can be states main key player to implement of digital
technology is developers because they only develops different and effective software to increase
their company performance in an industry. Out of 10 managers, they observe they only have the
main key role to implement digital technology in the firm. They are only responsible for
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implementation of digital technology in an entity. 2 of managers thinks that administration
department has main key role to implement digital technology in the firm. 5 manager observe
that developers only can develop their effective and appropriate strategies in gaining
productiveness in marketplace. They innovate their existing software by applying different and
enhanced digital technologies. It helps to increase their sales in a market.
Theme 5: Digital technology help to compete with other companies in an industry
Interpretation: It can be analysed that digital technology help to compete with other companies
in an industry. 4 of the managers are strongly agreed that effective and appropriate digital
technology helps in increasing their productivity in the market and to compete with other
businesses in an industry. 3 of the managers are agreed this technology help to give more
challenges in the market. 3 of the managers are disagreed that digital technology is not
appropriate and effective to increase their performance and productivity in an industry.
Theme 6: social media technology helps in increasing their productiveness in the
marketplace
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Is social media technology helps in
increasing their productivity in the market?
Frequency
Agree 3
Disagree 2
Strongly agree 4
Strongly disagree 1
Interpretation: It can be understood that the social media help to increase their productivity in
the market. Out of 10 managers, 3 managers are agreed they think by utilising such media
customers can be lured by promote their product in the market. By promoting products on the
social media higher execution and performance in the market can be attained. It will help to get
higher performance in an industry. 2 manager are disagreed because they think social media
takes a lot of money to promote their product to attract a customer in an industry. 4 managers
perceptions is that social media can give higher performance in the market. 1 manager think
social media cannot give higher performance and higher productivity in the market.
Theme 7: Strategies in directing traffic to website
Among following strategies which were to
direct internet traffic to concerned website?
Frequency
Social media 4
google 3
Paid searching 2
Other media 1
Interpretation: From the above findings, it can be easily determined strategics were in place to
direct traffic to the internet website. Out of 10 mangers, 4 managers think that social media is the
best strategy to increase the traffic on the internet. Social media is the most effective and
appropriate technology to attract a customer. There are number of ways to attract a client on
social media. 3 of the managers think google is the best place to direct traffic to the internet
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website. 2 of managers think paid searching strategy were in place to direct traffic to the internet
website. 1 of the manager perception is other media is the best strategy to control and direct
traffic to the internet website.
Application of research methods in producing accuracy and reliability
This data is gathered from the management of Black Axe Mangal restaurant so that it can
be easily say that the data is appropriate and reliable. Managers have appropriate and
authenticated data related to the tasks that is to be channelised in the organisation. This
information will help in adding overall performance of the firm in an industry.
TASK 3
P5 Analyses research and data using appropriate tools and techniques
There are different types of tools and techniques to research the data and information in
the firm. Tools and techniques help to increase the efficiency in an entity. By using effective
techniques they can easily get accurate results for the particular informations. Tools and
techniques helping in gaining their skillfulness in the company to analyse the appropriate data. It
will help in enhancing their performance of a firm in the sector (Chu, 2014). Different tools and
methods that help to improve the efficiency of project plan. Different types of tools and
techniques like research philosophy, design, research approach, data collections and sampling.
All above techniques that help to increase the efficiency to analysis the data (Wood and et.al.,
2012). Tools and techniques in analysing the data and information as follows:
Research philosophy
Various types of appropriate formulation that helps in getting accurate data for analysis.
In present report they use positivism approach to analysis the data of the company. This is very
appropriate and effective approach to determine objective and also develops the different ways to
get desired goal. Investigator help to identify and maintain state of relationship between the
competitive merits and digital technology (Dimitrova and et.al., 2014).
Research design
In present report investigator uses different and effectual styles to create proper
evaluation of the data and desired information. By using descriptive method they can easily
collect the data for analysis. They also provide appropriate ways to get desired goal of the
company in an industry (Webster and Ksiazek, 2012).
Research approach
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Different forms of research approaches to gather information and comparison data based
on the appropriate criteria. By utilising different types of research approaches they can easily use
this data for the annual report because they provide appropriate sand accurate results in the firm
(Voogt and et.al., 2013).
Data collections
There are mainly two types of resources one is primary and another one is secondary. In
this research they use primary source to get data. This sources help to get desired results in a
company (Fichman, Dos Santos and Zheng, 2014).
Sampling
The sample is 10. Questionnaire will be answered by the manager of Black Axe Mangal.
P6 Recommendation as a result of research and conclusion
Digital technology helping in maximising their productivity and gaining performance in
the marketplace as well. By imparting quality goods and services to the tailored needs of
consumers that will give good performance in the marketplace. There are different forms of
digital technologies which helpful for the succession of business in and industry. Social media,
advanced software and cloud computing gives more advantages to the company to increase their
productivity in the market (Hanus and Fox, 2015).
By using digital technologies in an entity some employees and firm faced different types
of issues that will directly affects the company performance. Maintaining employee relation is
required mainly during the implementation of new technologies in existing products. They need
to solve the issues by providing open surroundings to a worker so that they can innovate the
software with the help to advanced digital technologies. Some of the recommendation that can be
made in an entity as follows:
 Training and development should be provided to the employees so that they can work
towards accomplishment of goals. They are needed to provide effective tools and
techniques to the employee for innovating the product to increase the productivity as well
as performance. Digital technology help to gaining their performance and overall
performance in the market scenario. (Hung, Hwang and Huang, 2012).
 They need to use different strategies in gaining their performance in the sector. They
should use social media and effective websites so that they can easily promote their
product in an industry. It will help in increasing productivity and expand their business
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operations in the market. They use different types of strategies and technique to improve
their overall performance in the world (Vigdor, Ladd and Martinez, 2014).
 Digital technology contains different types of effective and efficient techniques that help
to expand a business in a market. Digital technology is the advanced technology which
contains different types of software, cloud computing and social media. These will help
in increasing productivity and also help to enhance their productivity in an industry
(Pearce and et.al., 2012).
 Company should conducts different events of training and development session that will
also helpful to increase their performance in the market. By providing training and
development sessions on the digital technology then they will know the actual concept of
digital technology. It will more beneficial for the employees to innovate a product by
applying different and effective technologies. Digital technologies help to improve a
process of production or marketing. It will give more advantages to an entity (Van
Deursen and Van Dijk, 2014).
 They should organize different and effective events or competitions to attract a customer.
It will help in attracting a client and increasing the productiveness in the market as well.
In the competitions they should give different and attractive prices to attract a customer in
the market (Shin and et.al., 2012).
As per the findings, it can easily determine the management need to impart proper
training and development to a worker for the use of digital technology. Manager of the Black
Axe Mangal needs to implement appropriate plans and policies to get desired goal of the firm in
an industry. There are different factors that affects the company performance such as employee
relation, policies etc. These all are the factors that directly affects an entity performance in the
market. For the changes in a firm first they need to maintain employee relation and also they
need to motivate the employee to work together (Yang, 2012).
By imparting adequate training and development to the employees they can easily get
higher performance in an industry. For the use of digital technology in the company the
management has responsibilities to impart tools and techniques to an employee to innovate a
product in the market. Firm needs to conduct different forms of events and competitions to
attract a customer in the market. It will give higher performance of the firm in an industry. By
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providing different types of offers and schemes that help in increasing fruitfulness in the market
and enhancing performance as well.
Digital technology help to maximise growth in the marketplace and also help to expand a
business in an sector. Using various types of tools and methods to elevate productivity level in
the market. All this recommendation help to improve their efficiency between the employees in a
firm. Digital technologies help in reducing the complexness in work in an entity and also help to
increasing skillfulness in the market (Tanenbaum and et.al., 2013).
TASK 4
P7 Reflect on the value of undertaking the research to meet stated objectives and own learning
and performance
I faced different types of problems in conducting research. I was finding the difficulty to
determine and identify the appropriate data to get desired goal. I took much time to what data is
correct to it will satisfy the company goal. For the development of digital technology an
employees needs effective, appropriate training and development to develop good software in the
company. By imparting adequate training to the employees so that they can easily use digital
technology in the existing product and services. By utilising digital technology in the firm
performance can be increased up to a high extent. My analytical and communication skills are
week so I need to take proper training t reduce the problem. Manager of the Black Axe Mangal
provides appropriate and effective information about the company so that it is easy for me to do
this research (Thompson, 2013).
Appropriate and effective data help to do the accurate results. Digital technology help to
increase their performance in the market. Furthermore, I had faced the issue in formulation of
timeline of research plan can be accomplished. Time management must be appropriate and good
to do research. There are thematics used and these are helped by to develop my communication
skills. I developed my communication skills to interact with the managers to know what are the
actual impact of digital technology in the company. Digital technology help to increase their
performance in the market. Further, time management skills is most important to create and
develop project plan. Effective project plan provides the effective and appropriate way to
implement a particular project in an entity.
Further, I got find out the workers faces the different types of issues that affects the firm
performance as well as employee performance so the management has roles and responsibilities
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to provide surroundings to the employees and solve the problem. They also lack behind in
knowledge to innovate a services and thus, manager need to impart adequate training for gaining
efficiency up too much extent. Training will give more efforts to get desired goal. Hence, by
giving training sessions to employees overall company's performance in the market can be
enhanced. Employee is the main key role to interact with the customers in an industry. They only
promote an entity product to increase their productivity in a market. Managers provide
appropriate contribution to improve their performance in the market. Further I face the problem
in which my time management skill are week so I took much time to develop appropriate project
plan. For creation of effective project plan some of the factors should be there such as time
management, communication skills, analytical skills, searching skill etc. These all are the factors
that affects the project plan. For increasing the performance of a firm in the marketplace, project
plan should be followed quite effectually.
Project Logbook
Name:
Project title:
Date:
Update on weekly research/tasks achieved
Points to consider: Fulfilment of task requirements and the completion.
As per making the fruitful analysis over the factors which differentiated the work and
the operations of the professionals in managing the successful business there have been various
issues which needed to have fruitful ascertainment.
What you have completed?
The report based on addressing the impacts of digitalisation in the performance of SME.
Did you meet task requirements?
Yes I have analysed all the possible resources and made efforts in attaining the
approximately all the requirements. It comprises with the completion of tasks with gathering
fruitful information.
Are you on track within targets deadline?
Yes, all the efforts and operational practices have been made by professionals in terms
of meeting the targets goals in the right time.
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Did you need any changes in the project?
Yes, I need redesign the structure of the project which I believe it supposes to be
competed in the satisfactory time period.
Identification of risks and issues?
Do you experience any lack of skills and risk required I business operations?
There have been various risks was associated with the business such as financial risks as
well as the data which were obtained through respondents were also not clear.
Any additional risk issues which have impacted?
While analysing the response from respondents on which there are unclear information
which become obstacle in analysing the outcomes.
Problem ascertainment
What were the barriers?
There have been various barriers in relation with the completion of the plan such as lack
of funds, poor communication and the poor coordination among team members.
How do you overcome with them?
Ascertaining the requirements of each of them as well as developing a fruitful
communication with them.
Did it necessary for the completion of tasks?
Yes, the better communication and coordination in operational practices is quiet
necessary as it will be helpful in addressing all the requirements.
How well I performed?
I have learned and assess through all the sources and meet the project requirements.
What is needed to be improved within next week?
Developing appropriate understanding towards the facts and analysing all the
requirements.
Tasks planned for next week
What is a prioritised tasks?
Developing technical knowledge such as operating excel and various computer software
to bring adequate promptness in operations.
Have you set appropriate time for that?
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No
Progress Table
1. What was the Project supposed to accomplish?
To effectively assess implementation of digital technology and its significance for an
entity to increase their overall production in the market: A case study on “Black Axe Mangal”
restaurant.
2. Did the project succeed in its aims/ how do you know? Specifically, please outline any
evaluation and assessment undertaken.
It was succeeded in time.
3. What things do you think worked well and why? Evaluate all aspects of the project (e.g
initial inception, project activities and project outcomes) from a range of perspectives.
Time management and dedication towards research.
4. What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
Arranging and collection data. Issues were resolved timely.
5. What did you learn from undertaking the project?
The importance of digitalisation in business
6. How would you rate your performance as a management consultant leading the project?
Out of 10, I would rate myself at 7.
7. What strengths and weakness of your performance did you identify?
Strengths
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I developed my communication skills to interact with the managers to know what are the actual
impact of digital technology in the company.
Weaknesses
I had faced the issue in formulation of timeline of research plan can be accomplished.
8. How will this inform and support your continuous professional development?
It will help in conducting further research on more topics.
Reflection- I'm able to effectively discharged my duties in the management team.
Furthermore, communication problems are resolved and other issues are accounted for as well.
Analytical skills, searching skill and related skills are enhanced in a better way.
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