Impact of Globalisation on Organisational Functions

The assignment requires students to investigate the impact of globalisation on organisational functions, including its economic, cultural, and ethical implications. The project involves collecting data, selecting respondents, and analysing the results. Students are also required to reflect on their own learning and skills development throughout the project.

Managing A Successful
Business Project

Table of Contents
INTRODUCTION...........................................................................................................................1
Background of the Research...................................................................................................2
Aims of the Project ................................................................................................................2
Research Plan.........................................................................................................................3
Work Breakdown Structure for the Project............................................................................6
Research Methodology and Data Collection..........................................................................9
Analysis and interpretation...................................................................................................11
Recommendation on findings........................................................................................................21
Conclusion to the research.............................................................................................................22
REFERENCES..............................................................................................................................23
APPENDIX....................................................................................................................................26

Topic: “To evaluate the positive economic, cultural and ethical impacts of globalisation on
different organisational functions”. A Case study on British Telecoms”.
INTRODUCTION
Globalisation refers to the process through which business organisation operates their
operational activities at international market. It simply means interaction of people, government
and organisations so that they could develop overall world together (Sakarya and et. al., 2012).
This concept have completely transformed working pattern of business organisation as they are
now able to influence international market and its customers which directly contributes in
growth. Present report is based on British Telecoms, a multinational telecommunication
company headquartered in London, United Kingdom. This company is offering mobile services,
fixed lines, IT services, and broadband to its customers in more than 180 country. This report is
going to describe about project management plan along with various factors like cost, scope,
time, quality, communication, risk etc. of project. It also deeply elaborate about research
methodology and its types for finding out appropriate conclusion for aims and objective
(Acharya and et. al., 2017).
Positive impact of Globalisation in general to the businesses in the UK is described below:-
1. Economic Impact: There is a positive growth in an economy due to Foreign Direct
investment in United Kingdom. Moreover, it also gives expansion to foreign direct
investment and trade. Globalisation has lead to enhancement of integration within an
economy as well as interconnection of various other factors like products, technology,
services and information (Marsella, 2012).
2. Cultural Impact: Globalisation has made it possible for organisation to work with
people that belongs to different culture. It can be said that its beneficial for the business
organisations as they can easily achieve their targeted goals in international market with
multi cultural employees because these people can give better suggestion to management
team while taking effective decision (Bratton and Gold, 2017).
3. Ethical Impact: Ethics are considered as the values, beliefs, norms of every individual. It
can be said that business organisation also owns some ethics which are considered by its
management while executing business activities. It has been analysed that it is better for
business organisations to follow their ethical values for expanding effectively in
international market (Stredwick, 2013).
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Background of the Research
Globalisation is a cycle of communication and combination between individuals,
organisation as well as government bodies. It includes products, services and economic resources
of data, technology and capital (Lee, Olson and Trimi, 2012). British Telecoms is one of
multinational telecommunications company which operates its business operations in
approximately 180 countries. This company is largest deliver of mobile services, fixed line and
broadband services in UK. Along with this, it also gives television subscription and IT services.
This company is successful in trading globally as it is easily attracting customers through their
products and services by providing them satisfaction according to their requirements in market
place. Globalisation has impacted different organisational functions like human resource
depatment, Marketing, Operations and others of British Telecoms as when a company does
expansion in its business in a foreign base it will extend to existing workers along with new
workers. They can transfer new employees across globe to new vacancies (Busse, Aboneh and
Tefera, 2014). Willingness of workers to do work overseas will also increase productivity and
revenue of the business. Moreover, it can be said that all of business functions are positively
impacting on growth of company. In relation to HR department, HR manager tend to hire
employees from cheaper places so that they can offer them low wages for their work this will
also helps in cost reduction in expenses of business.
Aims of the Project
“To evaluate the positive economic, cultural and ethical impacts of globalisation on different
business functions”. A Case study on British Telecoms.
OBJECTIVES:
1. To determine the concept of Globalisation
2. To evaluate the impact of Globalisation on different business functions of British
Telecoms.
3. To identify relationship between positive economic, cultural and ethical factors various
other departments of British Telecom
Research Plan
Project Title To evaluate the positive economic, cultural and ethical
impacts of globalisation on different business
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functions.
Project Plan
Company Name: British Telecoms
Cost Cost is a necessary factor which is required by a firm
to finish a project. British Telecom company incurs
cost for importing and exporting of goods as well as
services. Moreover it also spend money in labour and
exchange of currency (Rogers and et. al., 2012). An
estimated cost for this research is approximately 15K
which is sufficient to execute to it in effective manner.
Scope This research project of British Telecom has a wide
scope in a market place. They can hire people from
different countries at minimum salaries and it will also
help them in expanding business globally.
Time Time plays an important role for completion of a task.
Researchers took three to four months for completing
this project and research.
Quality Quality is an important aspect while conducting an
effective research. In this research, research is
gathering information from authentic sources manner
in order to attain true outcome. (Briscoe, Tarique and
Schuler, 2012).
Communication Communication plays an important role because if
information is not communicated in a proper manner
then it will not give an effective results. In British
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Telecom, information should be delivered properly to
stake holders, investors and customers in an adequate
and proper manner.
Risk While conducting this research, the two main risks
which was faced was insufficient cost and time. Due to
lack of time, researchers were finding difficulty in
completing it in an effective manner.
Resources For conducting this resource there were many
resources used like human resources, advancements of
technology, finance etc. These resources help in
successful achievement of aim of research.
Type of Research
Primary and Secondary
Quality and Quantity
There are mainly two types of research methods which
are adopted by researcher to conduct an effective
research. Both of these methods are described as
below:
Primary Research: In this method of data collection
researcher gathers data directly from respondent by
interacting with them personally. It includes surveys,
questionnaires or interviews among people or smaller
unit (Deresky, 2017). Mostly done by techniques of
data collection and capturing data. It is done to collect
new information about market place, to measure
results of findings that are gather from secondary
research in a market place. Expenses on primary
research is dependent on project which one carries out.
But when compared to secondary research this is must
costlier. One of major reasons for this research to be
expensive is that it needs field work and therefore
consumes a lot of time (Primary Data Collection
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Methods, 2018).
Secondary Research: This research includes
conclusion, summary of present research. Secondary
research is connected to primary research as
information collected in primary research are utilised
under this research (Bailey and et. al., 2018). Examples
of secondary research involves encyclopedias, review
articles and many more. It is cost effective because it
utilise information which is already existing. Steps for
conducting secondary research are.
 Identifying topic for which a research should
be conducted.
 Determining sources for research
 Gathering current information or previous data.
 After gathering data putting it altogether and
comparing is done.
 Lastly data is being analysed to check whether
questions have been answered appropriately.
Qualitative Research: It is also defined as a market
research method that concentrates on collecting
information by open ended communication and
conversational communication. Methods used for this
research are one to one interview, focus groups,
ethnographic research, case study research, record
keeping and process of observation. This includes
analysis and collection of data. They are created in a
way in which it will help in revealing perception and
behaviour of audience which are targeting according to
a specific topic or subject.
Quantitative Research: It refers to investigation of
phenomena through collecting data which is
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quantifiable or mathematical techniques. Researchers
collects data from present as well as potential clients
by making use of of sample methods and delivering it
out to online surveys., questionnaires, etc. They use
methods of which results can be given out in
numerical form. Later on changes and modification are
done accordingly after determining and understanding
these numbers to analyse or for future prediction of a
particular product or service. There are basically two
different methods of quantitative research which are:
Primary Quantitative research method and secondary
quantitative research
Work Breakdown Structure for the Project
Work Break Down Structure: WBS is an essential project which is deliverable that
supervises and controls working of a team into manageable sections. It usually refers to scope
into controllable clumps which team who is carrying out a project understands. Since each part
of work break down structure gives elaboration to definition and detail. A Project Management
Body of Knowledge gives a definition to work breakdown structure. Element of this structure
might include a product, service, data or a set of combination of all these. This also gives the
required framework which includes estimation of cost and control and also giving direction for
control and schedule development.
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Illustration 1: Work Break Down Structure, 2018
Gantt Chart: This chart is a bar chart which is presented horizontally as a tool for
control of production in 1917. Gantt chart was founded by an American engineer and social
scientist, Henry L. Gantt. Moreover, it is mostly used in managing projects and it also delivers an
illustration of schedule in graphical manner which is beneficial in planning, coordinating and
tracking particular tasks in a project (Bergstrom and Randall, 2016). They are usually of simple
versions which are designed on graph paper or either of automated complex versions that are
designed using applications of project management like Microsoft Excel or Project.
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8

Research Methodology and Data Collection
Research Methodology
For conducting an effective research, it is essential for researcher to adopt research
methodologies that is helpful in gathering, interpreting, organising overall data in effective
manner. This involves research design, qualitative approach, quantitative approach and many
more things.
Data Collection
It refers to the way through which information is gathered from various sources but they
are required to be authentic. In research, data collection is gathered from primary and secondary
methods.
Questionnaire: It can be termed as a instrument of research that includes a set of
questions with a motive of collecting data from respondents.
Questionnaire
Q1) Are you aware with the concept of Globalisation?
a) Yes
b) No
Q2) Does globalisation helps in expanding business operations?
a) Agree
b) Disagree
Q3) What are the main benefits of globalisation?
a) Increases international economy
b) Higher Standard of Living
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c) More goods & services at lower prices.
Q4) What are the major type of resources required by British Telecoms for globalising business
activities?
a) Human resource
b) Marketing
c) Finance
d) Operations
Q5) What are the major challenges faced by British Telecoms because of globalisation ?
a) Organizational Structure
b) Public Relations
c) Ethical Business Practices
Q6) Do you think globalisation helps in economic development of nation?
a) Yes
b) No
Q7) Does Globalisation leads to increase in employment opportunities?
a) Agree
b) Disagree
Q8) What are the major tools by which Globalisation can be enhanced?
a) Removing tariffs
b) Foreign Direct Investment
c) International Trade
Q9) Does globalisation leads to changes work of human resource department of British
Telecoms?
a) Yes
b) No
Q10) Recommend some ways through which British Telecoms can enhance its market share at
global level.
The sample size will be 5 – 10. In this research, respondents are business associated person of
British Telecoms. They can be customers, employees other stake holder of the company.
Secondary Research
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In secondary research methodologies researcher collects information from different
sources will be used further for analysing and finding out true conclusion. In this research,
researcher have used different sources like Books, Journals, online websites, etc. which will be
beneficial in gathering true information in less period of time.
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Analysis and interpretation
THEME 1: Awareness about globalisation
Q1) Are you aware about the concept of globalisation? Frequency
a) Yes 6
b) No 4
Interpretation: From the above mentioned graph, it can be said that Globalization
depicts globally combination of cultures, investment, trading internationally and information
technology. It can also be termed as a method by which people attract foreign customers and do
business and trade across countries. According to culture, it represents exchanging ideas and
beliefs between cultures or a trend towards development of a culture in a single world.
According to this 6 out of 10 people are aware about the concept of globalisation as they are
interested in doing international trade or are already doing global business whereas 4 people are
still unaware about this concept as they show least interest in world of globalisation .
12
a) Yes b) No
0
1
2
3
4
5
6
6
4

THEME 2: Globalisation helps in expanding business operations
Q2) Does globalisation helps in expanding business operations? Frequency
a) Agree 7
b) Disagree 3
Interpretation: As per the above mentioned graph, it has been analysed that
Globalisation helps in expanding business operations as people can do trade across countries
where there products and services are known to country in which business is expanding. It also
helps in increasing speed and prevalence for organisations due to which many opportunities are
increases for a business whereas they get a chance to perform and do trade in international
market as well. According to survey 7 out of 10 people agree to this fact as they are aware of
doing business globally and are getting profits and increasing their productivity whereas 3 people
disagree about this as they are not following proper steps of doing business at an international
level.
13
a) Yes b) No
0
1
2
3
4
5
6
6
4

THEME 3: Main benefits of globalisation
Q3) What are the main benefits of globalisation Frequency
a) Increases international economy 5
b) Higher Standard of Living 3
c) More goods & services at lower prices 2
Interpretation: According to the above mentioned graph, it has been identified that
Doing business across countries has benefited people in a lot ways. But benefits of globalisation
varies from types of business a person is trading. According to survey, 5 out of 10 people thinks
that globalisation helps in increasing international economy as when people do international
they invest money which will help in increasing revenue of another country as well which lead
to rise in international economy. Whereas, 3 people thinks that it increases standard of living of
people and 2 people thinks that trading globally will reduce prices of goods and services as
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a) Increases international economy
c) More goods & services at lower prices
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5

company will provide with high quality of goods and services in a lower price to survive and a
advantage in this competitive market place.
THEME 4: Major type of resources required by British Telecoms for globalising business
activities
Q4) What are the major type of resources required by British
Telecoms for globalising business activities?
Frequency
a) Human resource 4
b) Marketing 2
c) Finance 1
d) Operations 3
Interpretation: According to above mentioned graph there are various types of resources
that are required by British Telecoms for globalising business activities. As per survey 4 out 10
people think that human resources are required by the company to do international trade whereas
3 people thinks that operations function is needed by a company to do international trade. On the
15
a) Human resource b) Marketing c) Finance d) Operations
0
0.5
1
1.5
2
2.5
3
3.5
4

other hand 2 people thinks marketing is essential whereas 1 people think that finance department
is necessary for trading globally.
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THEME 5: Major challenges of globalisation faced by British Telecoms
Q5) What are the major challenges of globalisation faced by British
Telecoms
Frequency
a) Organizational Structure 3
b) Public Relations 5
c) Ethical Business Practices 2
Interpretation: According to above mention graph it is being stated that there are major
challenges faced by British Telecom company during globalisation. . Among 10 people 5 of
them consider that public relations is an issue faced by company during globalisation. 3 thinks
that organisational challenge is a challenge faced by organisation whereas 2 people thinks that
ethical business practices is a challenge while doing international trade.
17
a) Organizational Structure
b) Public Relations
c) Ethical Business Practices
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5

THEME 6: Concept of globalisation helps in economic development of nation
Q6) Do you think concept of globalisation helps in economic
development of nation?
Frequency
a) Yes 8
b) No 2
Interpretation: As per the above mentioned graph, it has been analysed that
globalisation contributes in economic development of nation. Among 10 respondents 8 of them
said that yes globalisation helps in increasing economic status of nation. Whereas, remaining two
respondents have said that they does not thinks that it is true.
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a) Yes b) No
0
1
2
3
4
5
6
7
8
Column B

THEME 7: Globalisation leads to increase in employment opportunities
Q7) Does Globalisation leads to increase in employment opportunities? Frequency
a) Agree 4
b) Disagree 6
Interpretation: From the above mentioned graph, it can be said that globalisation has
enhanced employment opportunities for people. In relation to this thought, 4 respondent have
said that they are agreed with this thought, whereas 6 people have denied as they believes that
still people are not getting desired jobs.
19
a) Agree b) Disagree
0
1
2
3
4
5
6
7
7
3 Column B

THEME 8: Major tools by which Globalisation can be enhanced
Q8) What are the major tools by which Globalisation can be enhanced? Frequency
a) Removing tariffs 3
b) Foreign Direct Investment 4
c) International Trade 3
Interpretation: As per the above mentioned graph, it can be said that 3 respondents
thinks that major tool by which globalisation can be enhanced is removing tariff. 4 of them
believes that Foreign Direct investment is major tool. Whereas, remaining 3 of the respondents
said that international trade is the major tool which enhances globalisation.
20
a) Removing tariffs
b) Foreign Direct Investment
c) International Trade
0
0.5
1
1.5
2
2.5
3
3.5
4
Column B

THEME 9: Globalisation leads to changes work of human resource department of British
Telecoms
Q9) Does globalisation leads to changes work of human resource
department of British Telecoms?
Frequency
a) Yes 5
b) No 5
Interpretation: As per the above mentioned graph, it has been analysed that
globalisation have changed work of Human resource department of British Telecoms as the this
department has to now manage working staff of international offices too. It has been analysed
that among 10 respondents 5 have agreed to the similar thought. On the other hand, remaining 5
respondent believes globalisation does not change work of HR department of British Telecoms.
21
a) Yes b) No
0
0.5
1
1.5
2
2.5
3
3.5
4
4.5
5
Column B

Recommendation on findings
As per above report research, some beneficial recommendations can be given to British
Telecom company which has been discussed below.
 British telecoms can reduce costs and increase standards of living of people so that they
can buy products at a high price too.
 They can bring out high quality product at a affordable price which a genuine buyer can
purchase.
 They can bring innovations in their products and services according to different countries
cultures so that targeted customers of that country shows interest in their products and
services.
 British Telecoms can expand their area of trade so that they generate more productivity
and revenue and also be known in other countries too.
 Company can use digital technology to communicate with their customers, buyers and
stake holders and this technology will also help in taking feedbacks from clients in
improvising their product and services and giving satisfaction to customers.
Conclusion to the research
As per the above mentioned report, it has been concluded that globalisation is a broad
concept which have completely transformed working pattern of large business organisation. It
can be said that globalisation is placing positive impact over human resource function of
organisation as HR manager are now able to hire skilled employees from different countries in
less salary rate. This result have been identified by adopting Primary and secondary research
methods of data collection in order to attain right and authentic information from respondents.
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REFERENCES
Books and Journals
Sakarya, S. and et. al., 2012. Social alliances: Business and social enterprise collaboration for
social transformation. Journal of Business Research. 65(12). pp.1710-1720.
Stredwick, J., 2013. An introduction to human resource management. Routledge.
Busse, H., Aboneh, E. A. and Tefera, G., 2014. Learning from developing countries in
strengthening health systems: an evaluation of personal and professional impact among
global health volunteers at Addis Ababa University’s Tikur Anbessa Specialized
Hospital (Ethiopia). Globalization and health. 10(1). p.64.
Briscoe, D., Tarique, I. and Schuler, R., 2012. International human resource management:
Policies and practices for multinational enterprises. Routledge.
Bailey, C. and et. al., 2018. Strategic human resource management. Oxford University Press.
Bergstrom, J. C. and Randall, A., 2016. Resource economics: an economic approach to natural
resource and environmental policy. Edward Elgar Publishing.
Bratton, J. and Gold, J., 2017. Human resource management: theory and practice. Palgrave.
Acharya, B. and et. al., 2017. Partnerships in mental healthcare service delivery in low-resource
settings: developing an innovative network in rural Nepal. Globalization and
health, 13(1), p.2.
Marsella, A., 2012. Psychology and globalization: Understanding a complex
relationship. Journal of Social Issues. 68(3). pp.454-472.
Lee, S. M., Olson, D. L. and Trimi, S., 2012. Co-innovation: convergenomics, collaboration, and
co-creation for organizational values. Management Decision. 50(5). pp.817-831.
Rogers, D. S. and et. al., 2012. A vision for human well-being: transition to social
sustainability. Current Opinion in Environmental Sustainability. 4(1). pp.61-73.
Deresky, H., 2017. International management: Managing across borders and cultures. Pearson
Education India.
Online
Primary Data Collection Methods. 2018. [Online]. Available through:
<https://businessjargons.com/primary-data-collection-methods.html>.
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Performance Review and Self-Assessment
Learner Name
Project Title What are the positive economic, cultural, and
ethical impacts of globalisation on different
business functions within an organisation.
Important stages
 Identification of topic
 Aims
 Objectives
 Collection of Data
 Select Respondents
Key factors you learned from the
project Effective collaboration skills
What skills did you develop
Research Skills, Money management,
coordination, Time management
Discuss the project management skill
you developed
Risk management
Project
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Impact of globalisation on different organisational functions
Did the project achieve its aim:
Yes
Was the Team efficient:
Yes
Did the project succeed:
Yes
25

APPENDIX
Project Logbook
Name:
Project title: “What are the positive economic, cultural, and ethical impacts of
globalisation on different business functions within an organisation.
Date:
Update on weekly research/tasks achieved
Points to consider:
What have you completed?
I have completed ““To identify the importance of Globalisation for expanding business
overseas”
Did you fulfil task requirements?
Yes, I fulfil all task requirement.
Are you on track and within deadlines set?
Yes
Did you need to make any changes to your project management plan?
No
Any risks and/or issues identified?
Related to time and cost
Points to consider:
Did you identify risks/issues with a lack of skills required for undertaking research/tasks?
I have identified that provided money was not enough.
I have lack of time management and money management skills. Lack in communication and
decision making skill
Did you identify any additional risks/issues that have an impact on the project management
plan?
I faced problem related to respondents as they were not providing right data because they thinks
that it is irrelevant.
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