Managing Business Operations and Innovation

This assignment involves analyzing various articles on business management, innovation, and operations. The articles cover topics such as performance dashboards, service orientation, managing political risk, and cloud computing as an innovation. The assignment requires a work breakdown structure to be created based on the provided content. It also includes references to several books and online resources related to business management and research methods.

Managing a Successful
Business Project

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Aims and objectives of this study.....................................................................................1
P2 Project management Plan..................................................................................................3
P3 Work breakdown structure and Gantt chart......................................................................5
TASK 2............................................................................................................................................7
P4 Use of quantitative and qualitative techniques for collection of information...................7
TASK 3............................................................................................................................................9
P5 Research Analysis.............................................................................................................9
P6 Recommendations ..........................................................................................................19
TASK 4..........................................................................................................................................20
P7 Self- reflection of the work undertaken...........................................................................20
CONCLUSION ...........................................................................................................................21
REFERENCES..............................................................................................................................22

INTRODUCTION
Crucial role is played by the technologies within operations of business. Technologies are
being adopted by companies within their process and thus this provide them help in competing
within market and bring sustainability for longer period of time. There are certain forms of
digital technology which are being used within this research is social media, cloud technology .
(Ahmed Dine Rabeh, Jimenez-Jimenez and Martínez-Costa, 2013). Various kinds of benefits can
be availed, like enhancement in productivity and transparency within the operations which are
being conducted. The Company taken for this report is Quint group, who caters services within
finance domain. it was established in 2009 which is based in Macclesfield, UK. This business
support organisations in order to planning and developing digital strategy in an effective and
efficient manner. Main aim and motive of this company is to apply digitalisation by satisfying
needs and demands of customers. They gives online consumer credit services. Main purpose of
this report is to implement digital technology with aim to reducing cost and times. Number of
factors which will be highlighted in this report are aims and objectives of the study along with
planning and development of plan which in turn mainly encompasses of technological
advancement in aspect of company. Lastly, vital information will gathered and interpreted.
TASK 1
P1 Aims and objectives of this study
It is highly essential for matching steps with the environment in order to prolong the
operations of the company. There is continuous revolution along by bringing new technology
along with dynamics which are mainly developed on regular basis in order to operate the
environment which has become crucial for process to adopt the latest trends along with
technology so that actual needs and wants can be fulfilled in better and effective manner. Digital
technology has become crucial part of business. It is being ensured by the technology w that the
operations are being carried out in better and effective manner. Various kinds of technologies are
being innovated within the market and company avails it depending on the suitability of business
(Chesbrough, 2010). Technology helps company to have better competition within the market
and thus produce the outcomes which are being expected. The selection of digitalisation helps in
giving financially savvy measures of advancing and showcasing of items. The information of
prospects is put away and imparted with the goal that administrations can be extended. An
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improvement of innovation experiences different bits of knowledge which brings about a results
which furnishes with better answer for issues and procedures of business. The private venture
can be profited through this in various ways. It can enable a venture being developed of a cost to
structure which is lower than the current one. Another advantage which can be is digital
technologies in business tasks and perfect data stockpiling. Quint group is an association which
helps in executing change through planning techniques which help in enhancing their particular
activities. It helps in figuring a guides which helps in smooth progressing of business activities
(Crane and Matten, 2016). The association is presently anticipating build up a versatile
programming which will enable prospects to effectively deal with their exercises and tasks
through their handsets.
Topic: Impact of digital technology to support the growth of small businesses with the help of
innovation
Background of the Project:
It is highly essential for the business to evaluate external market along with making
modifications for its survival. Dynamic nature of the market affects the business operations in
slow and profound manner. It is highly essential for the business to determine the areas where
there is the scope of evolution so that necessary modifications can be brought out. In order to
determine the sector it is highly essential for conducting the market research for catering the
promised services. There are various kind of outcomes of the research which are being addressed
by the company in better and effective manner (Den Hertog, Van der Aa and De Jong, 2010).
There are number of advantages for company, for example speed and time of delivering the
services can be improved
By help of research, company can get knowledge of aims and objectives along with the
needs and thus they needs to be fulfilled in better and effective manner. There are various
outcomes of the research and among them most essential one is customers who faces issues in
proper handling of the services. Thus they seek out for services that are favourable and
appropriate. Company has find a solution after hearing the issues and thus they developed a
mobile application which can be accessed in easy way and thus provide the functionality on
regular basis (Smith, Binns and Tushman, 2010). Through investment in digital technologies
they can increase the satisfaction level of all users. Thus it gives distinct and unique experience
to all people and hence they can maintain brand loyalty in firm.
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Purpose: “To measure the effect of digital technology in order to infuse innovation and growth
for a small business enterprise- A case study on Quint Group Ltd”
Goals:
 identifying the influence of digital methods on small companies.
 Measuring value of development of organization.
 Determining the interrelationship of recent and digital tools with development of
company. Recommendation of ways by which a business can adopt digital technologies
Research Questions:
 How does digital technology affect the business?
 What is the need for growth and development in an organisation?
 What is the relationship between technology and growth of small business?
 What are the various methods by which business can include digitalisation in business
processes?
P2 Project management Plan
Project can be stated as a concept which is being taken by the company to create the
value for something. The project management mainly aims for managing the proceeding in
project such as the targets which are mainly applied in order to complete the project. Many other
activities are also included in the project management for establishing blueprint which can be
considered while considering the activities. It is highly essential to carry out those activities in
systematic and better way as they are the documented set of activities. There are various kinds of
inputs which are being considered form stakeholders while giving structure to the plan
(Eckerson, 2010). This is the duty of manager to make sure that activities are conductedin better
and effective way.
Various kinds of factors are considered while doing any project. For example scope,
cost, time, quality, communication, etc.. It is highly essential for the project managers to give
importance to all the factors discussed below:
Cost: Cost can be stated as amount which is being paid by the company for launching out
the services within market. Either tasks can be outsourced or team can be formulated for
developing mobile application. Choosing any of them will be needing high amount of fund
(Gebauer, Edvardsson and Bjurko, 2010). This way company has mainly owned goodwill within
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the market so that funds can be arranged. Cost of the project is more high, it is role of manager
to set appropriate price of the projects. It is the systematic process of recognising the individual
components that comprise the entire cost of package, good and services. There were about 97
pounds which were being spent upon this research conduction.
Time: Time which is being allotted by the management for completing the project and
thus launch the mobile application to the users. It is highly essential for creating the time
boundary as it helps in attaining the targets and thus motivate the employees for doing the same.
Time is about one year which can be taken for bringing digital technology within the nerves of
business process. Every kind of activity which is being given for certain amount which needs to
be completed for avoiding delay.
Scope: This kind of factor is defined as the set of activities which are being undertaken
for completing out the project. This in turn helps out in determining the tasks which needs to be
carried out within tenure allocated. Planning, controlling and closing are the major processes to
be carried out.
Risk in the Project: This can be defined as the uncertainty which is attached with project.
There are various kinds of risk factor attached to the project of adopting digital technology
within the process and operations. For example , lower response from the clients across the area
of business after bringing digitalisation as there are some who believes in traditional method
(Incelli, 2013). Digital technology has been helping out in sticking out to smartphones for long
period.
Communication Involved: Crucial role is being played by this factor as it provides the
tool for managers to convey the strategies along with goals which needs to be considered for this
process. There are various kind of employees who are mainly working on the project in order to
provide motivational element. Mainly oral communication was being done to have the crucial
data and thus conduct the research.
Quality control: It is highly essential for each and every kind of company to provide right
quality of product and services to the people. It has to be made sure by the quint company to
maintain the quality of services which they are providing as this can affect the goodwill (Jones
and Lubinski, 2012).
P3 Work breakdown structure and Gantt chart
Work Breakdown structure
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This kind of tool is being utilised by company to manage the project in effective and
better way. Projects are complicated processes which mainly involves the various kinds of
factors. Hence, work breakdown structure mainly helps out to break complex projects in smaller
parts so that it can be monitored and managed in easy and successful way. This is being
undertaken for the hierarchical divisions of by allocating appropriate time and professionals for
each and every (Kankaanranta and Planken, 2010). There are various kind of techniques which
are being adopted by the business organisation for every kind of sector and thus to complete in
the same manner. However, the tools which are being adopted are mainly utilised at the large
scale. In smaller companies, outsourcing of the projects is being done for a separate team with
small number of members (Trimi and Berbegal-Mirabent, 2012). The Quint group Ltd. has
formulated a separate team with small number of members who can take up the responsibility for
completing its project in an ideal and effective way.
Illustration 1: Work Breakdown Structure
§
(Source: Work Breakdown structure, 2017)
Gantt chart
This can be stated as a tool for observing out the wok completion within project. Gantt
chart mainly utilise charts to depict schedule of project. This was introduced by Henry Gantt
which states the time frame along with resources and milestones which are utilised within the
context of certain tasks. This is the tool which is being adopted widely while planning for a
particular project.(Lai and Ong, 2010). Time management tool can be utilised by the Quint Ltd.
for designing time scale in order to motivate the employees for working on certain project. There
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are various kind of roles and responsibilities of employee which need to be done as per the
resources which are being allocated. There are various kind of tasks which are being eliminated
from the project who has employed this tool. Crucial role is being played in monitoring and
management of activities which are useful and thus make sure that the mobile application service
are being given in better and effective way.
(Gantt Chart's Time Management, 2018)
(Gantt Chart's Activities, 2018)
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Above mentioned activities which are planned will be followed in order to attain the project
within the time allocated. The ideal development of the mobile application will be made sure that
the improving the services to the customers. Along with this, enhancement of business
operations are being improved. There are various kind of benefits such as company can easily
expand their operations in many countries. This leads to development of organization.
TASK 2
P4 Use of quantitative and qualitative techniques for collection of information
This research is being conducted to carry out in order to collect the opinions along with
the view of customers in aspect of organisational services and offerings (Introducing Research
Methods, 2017). There are various kind of sources which can be adopted such like data
collection in primary and secondary resources.
Primary sources: It is a process in which data is collected for the first time and information is
not gathered before by researcher. Different methods and tools are applied by firm so that they
get new and recent data. It includes questionnaire, surveys, samples and other methods. It is very
crucial to select this sources as it is suitable for the company. (Lin and Chen, 2013). Data which
is being collected by the researcher has the potential of fulfilling the needs as it will be highly
relevant to the research conduction. Quint limited has chosen the tool questionnaire for
gathering up of data regarding the work in order to address the discrepancies. There are mainly
20 respondents which are being opted out by random sampling tactics.
Sampling size: Sampling size is 20 which is apply by the project manager in order to identify
basic needs and wants of the clients about digitalisation. Random sampling method was being
utilised for the survey as it was much more effective and it gave almost accurate data.
Data collection: It is another important technique which is used by the researcher in order to
collect necessary information and data regarding digital technology. In this business select
primary and qualitative approach.
Data analysis: In order to analysis data, it is the role and responsibility of investigator to apply
primary research approach. It is beneficial and useful method for the refereed organisation to
easily identify basic wants and requirement of clients about digitalisation.
Questionnaire was being chosen with the motive of getting the actual data and that too in written
form so that data could have been interpreted in much more effective manner. Written form
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allows to use the data in better and effectual manner and thus helps out in getting better
outcomes. 20 respondents were being chosen as less number of people would have helped in
getting better data and thus the research was easy to conduct.
QUESTIONNAIRE
Name of applicant:
Age of candidate:
Sex:
Contact number:
Q1: Is technology important for small companies?
a) Crucial
b) Not Crucial
Q2: Are Mobiles are an efficient method to bring digital tools in organization?
a) Yes
b) No
Q3 Has experience of customer be improved by mobile application?
a) Yes
b) No
Q4 Does Digitalisation can bring growth and long term success to company?
a) Yes
b) No
Q5 Does digital technology can bring new users in firm?
a) Yes
b) No
Q6 What is the influence of digitalisation on the firm?
a) Positive
b) Negative
Q7 Do you think building a mobile application is the most ideal step taken by this
organisation?
a)Yes
b) No (There are other areas to improve)
Q8 Can everyone approve this kind of step?
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a) Acceptable
b) Unacceptable
Q9 What is the impact term of digitalisation on business?
a) Short term
b) Long term
Q10 How much growth do you see in the number of customers of the company after they start
using digital technology?
A.) 30%
B.) 55%
Q11 Recommendation to ensure digitalisation effectively in an
organisation________________________________________________________________
Q12 What are the Future Scope of bringing digitalisation and its modifications within
Company________________________________________________________________
Q13 What are the steps which can be taken if the adoption of digital technology does not
work out as expected________________________________________________
Secondary data: This can be stated as a data which has already been collected by the scholar.
This kind of data provides help to the other researcher in the conduction of research (Shang,
2012). Kind of data is mostly found in blog, articles or magazines. This kind of data is less
relevant for certain research which is being made. Data is being gathered for supporting to the
study of the data undertaken by primary resources.
TASK 3
P5 Research Analysis
Data analysis can be stated as tool which is being utilised with the motive of obtaining
vital data from the same. By the help of this kind of tool, interpretation of analytical and logical
data can be done to formulate the conclusion.. This can be stated as tool by which depth of
various sector can be done and developed (Smith, 2011). Data which is being collected by
questionnaire is being interpreted and examined to obtain results.. Interpretation of the questions
can be made as follows:
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Q1: Is technology essential for small business?
a) Important- 15
b) Not important- 5
Interpretation:
Digital technology has become an essential tool which has to be taken in process by the
company whether its small or large scale business. Small business has scope of expanding its
area of operations and that can be done with the help of adopting digital technology. From the
above graph, it can be concluded that the out of 20, 15 of them mainly believes adopting of
digital technology for the company is highly essential. However, there are people like 5 of them
does not think that it is being needed.
10
15
5
Important
b) Not important

Q2: Is the mobile application serves as an effective way for establishing digitalisation in a
company?
a) Yes- 12
b) No- 8
Interpretation:
Digital technology has many of the ways by which it can be implemented and company has
moulded it by bringing and innovating a mobile application so that users can be reached from
every corner and thus sales can be attained. From the above graph, there are 12 out of 20 who
mainly thinks that who agrees on the Mobile application which can establish digital technology
within the company while 8 of them thinks that it is not the main factor which has brought
digitalisation.
11
Yes b) No
0
2
4
6
8
10
12
12
8
Column C

Q3 Can experience of customer be improved by mobile application?
a) Yes - 14
b) No- 6
Interpretation:
Experience of the customer cane be improved by many of the ways and the most common one is
providing every kind of feature in ease manner. This is being done by company in form of
innovation an phone application which customers can access the products and services provided
by company in detail manner and thus can order the products from anywhere with just one click.
As per graph, experience of the customer can be improved by bringing then mobile application
and thus this has been favoured by 14 out of 20 people but 6 of them does not agree with the
same.
12
a) Yes b) No
0
2
4
6
8
10
12
14
14
6 Column C

Q4 Does Digitalisation has the potential of giving growth and development to this
organisation?
a) Yes- 16
b) No- 4
Interpretation:
Digital technology is something which has positive and negative aspects and that depend upon
the company how it utilises it. It has high potential of giving growth and development to the
process by its tools and techniques. From the above graph, it has been noticed that there are 16 of
the people who have the similar kind of thinking on potential of digital technology that it can
made positive impact on giving growth and development for the company.
13
16
4
Yes
b) No

Q5 Does digital technology can improve the number of customers?
a) Definitely- 13
b) Not sure- 7
Interpretation:
Digital technology has high reach and even people are opting out for digitalisation within regular
life as it has the ability to ease up the work. This has set the positive perception within mind of
people and they rely on the digitalisation. Digital technology has made positive impact on the
functioning of company and this statement has been favoured by the 13 out of 20 people. Rest of
the members are not in the favour as they are not sure about the positive and negative ones.
14
Definitely b) Not sure
0
2
4
6
8
10
12
14 13
7
Column C

Q6. What is the impact of digitalisation on the company as a whole?
a) Positive Impact- 15
b) Negative Impact- 5
Interpretation:
Impact of the digital technology depends upon how company utilise it and apply it within
process. There are two ways which are positive and negative through which digital technology.
Either there can be positive or negative impact by the process of digitalisation on the functioning
of the company. There are 15 of them who agrees on the positive impact of digitalisation
whereas 05 of them goes for the negative impact.
15
Positive Impact b) Negative Impact
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
15 5 Column C

Q7 Do you think building a mobile application is the most ideal step taken by this
organisation?
a)Yes- 11
b) No- 9
Interpretation:
Quint group is the company who deals in finance sector. While applying for a loan or any other
kind of service, high level of documentation is being done which in turn increases the red
tapism . In order to reduce that and ease up the customers reach along with other formalities ,
application is being innovated so that a customer can avail services by sitting at home. From the
above graph, it can be stated that 11 out of 20 people thinks that building a mobile application is
the most ideal step taken by this organisation and thus it can bring growth and success with them.
Remaining ones does not agree on the same one.
16
)Yes b) No
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11 9 Column C

Q8 Can everyone approve this kind of step?
a) Acceptable- 14
b) Unacceptable-6
Interpretation:
There are number of people with different kind and level of mindset and they have different
ways in which they think. So either people can accept by taking this in positive manner or they
can reject it by its flaws. As per graph, The step of building a mobile application is accepted by
most of the responders which are 14 in number out of 20 respondents. Rest of them has not
accepted this statement.
17
14
6
Acceptable
b) Unacceptable

Q9 What is the impact term digitalisation on business?
a) Short term-7
b) Long term- 13
Theme: Impact of digitalisation on business
Interpretation:
Digital technology is the term which can be further utilised for long period of time as it has the
potential for giving out effective outcomes for long term process. There are some kind of tools
within digitalisation which can be utilised for short period or it can be used for long period of
time. From the above graph, it can be stated that the 13 respondents out of 20 thinks that the
digitalisation will have the long-term impact on the process of company. 7 out of 20 feels that the
company can not avail the benefits of digital technology for long period of time.
Q10 How much growth do you see in the number of customers of the company after they start
using digital technology?
A.) 30% 09
B.) 55% 11
18
Short term b) Long term
0
2
4
6
8
10
12
14
7
13
Column C

Conclusion:
Digital Technology is the tool which has various kin of potential of giving out positive
impact on the growth and success of company. Different techniques and methods are used in
company so that it can attract many customers and hence it can increase the loyalty in firm.
Through above diagram, it can be concluded that company will mainly use the digitalisation for
attaining growth and increasing the sales in better way. There are 09 of the respondents who feel
that the company has attain growth and customer by 30% while 11of them has observed that
company has observed 55% of the customers and growth within marketplace.
P6 Recommendations
Quint group can be stated as the well-established brand which is mainly providing the
finance services to the customers. This company has healthy relationship with the customers and
this is the reason for having long-term relations with the customers. Company has been doing
planning in entering into online market and thus has excel also. This kind of decision is highly
effective as the market is technology driven and thus all the companies are moving into
digitalisation and along with that Quint group has been doing the same. Enhancement of working
management will be done by change within the operations as there is no need for them to modify
business. few recommendations which can be made in order to make the operations much more
effective are described below:
 Another step which can be taken is the cloud computing in order to transfer the files
along with data from one network to another.
 Applications should be used by company before launching so that issues can be resolved
and thus can be launched with no bugs and regular update should be given.
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30.00%
55.00%
1
2

 It is the duty of project manager to have the check upon activities which are being
conducted in the research and it can be completed on time.
 Customers give their review which should be considered and thus the improvements can
be brought.
TASK 4
P7 Self- reflection of the work undertaken
Digitalisation is more important part of the component to decrease their times and cost as
well as to increase profit. In this I have different roles in order to conduct research events.
During this programs I will used different methods such as primary, secondary, qualitative and
quantitative methods. The work by me has been playing crucial role in widening up my horizon
along with enhancing skills and knowledge. There are some of the major questions which has
been undertaken like impact of the digital technology on the business along with its abilities to
provide growth and development.
Being an amateur in this kind of sector there are various example where I felt like struggling and
situations which allowed me to perform in best mode. From this report, it has been analysed by
me to gain the stability in contemporary market. I innovated application on the phone by which
customers can easily access or avail the services. This innovation step was taken with the motive
of reducing the red tapism and other formalities. There are many kinds of issues which are being
faced by the managers responsible for undertaking the task. I was being awarded for the task to
introduce digital technology within the market along with company. The major hurdles which
were faced by me are described below:
 Sample which were being opted out were not technically updated so it became hard to
understand the context and to answer the same.
 Time which was allocated for carrying out the task was not proper and due to that many
mistakes were committed.
 Resources were limited in nature and along with data has been carried out.
It can be made sure by the Quint Ltd while conducting the research for the future
motives, scholar should be provided with appropriate tenure and resources for carrying out the
project in an effective manner. By the adoption of latest technology for carrying out the
operations in an improved manner in turn can help in evolution of operations. This task has been
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understood by helping out in polishing the skills along with knowledge. Next time when I will
get the opportunity to conduct the same kind of research, I will try to make the research much
more effective and there will be more number of respondents will be chosen approx 40 which
can give better answers.
CONCLUSION
From the above report, it can be concluded that technology is the tool which can provide
help to company in attaining growth and success. Moreover, it will allow company to retain the
customers for long period of time for gaining competitive advantage and attainment of
objectives in better and effective manner. There are various kind of tools and techniques which
can be utilised by an organisation like Quint Group for accomplishing the tasks within allocated
tenure. Crucial role is being played by various kind of factors like time, cost, scope and
communication. Apart from this company has been utilised two factors which are Gantt chart
and Work Breakdown structure and thus bring out the actual abilities. For bringing out the point
of view of customers, management of company has utilised primary research methods as this
will help them in understanding all kind of needs and thus fulfil them in effective mode.
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