Evaluating Equality and Diversity in the Workplace: A Case Study of CaféPod Coffee

This research report investigates the implementation of the Equality Act 2010 in CaféPod Coffee, focusing on the importance of equality and diversity in the workplace. It examines the aims and objectives of the organization, project management plan, research methodology, data analysis, and recommendations for creating an equivalent and diversified workforce. The report also discusses the challenges faced by employees and the strategies employed to maintain equality and diversity.

Managing a Successful
Business Project
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Aims and Objectives...............................................................................................................3
P2 Project management plan.......................................................................................................4
P3 Giant chart and breakdown structure......................................................................................5
LO2..................................................................................................................................................6
P4 Research methodology...........................................................................................................6
LO 3.................................................................................................................................................9
P5 Various tool and techniques are used for data analysis of CafePod Coffee...........................9
Data and analysis.......................................................................................................................17
P6 Recommendation..................................................................................................................18
LO4................................................................................................................................................19
P7 Reflection.............................................................................................................................19
CONCLUSION..............................................................................................................................20
REFERENCE................................................................................................................................21
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Title: To evaluate equality and diversity within workplace. The case study of the Cafépod
coffee.
INTRODUCTION
It is a research report that is based on the Equality Act 2010 which is implemented at the
workplace for managing equality and diversity. Equality and diversity is important for the
workplace because it supports organization to create brand image in the business market,
diversity is referred to the differences between people and group of people on the basis of
personality, age, gender, place and others. Whereas equality is the process of ensuring individual
or group of people or individuals that they treat equally and offer same sets of opportunities to
each one. Equality Act directs organization to maintain equality and diversity within workplace.
It includes Gantt chart and timeline is designed for maintaining equality and diversity within
business. It contains qualitative and quantitative methods which are displayed in research work
for studying deeply. There are some effective tools which is used for explaining data gathered in
the report. Additionally, conclusion is portrayed to achieve overall goals.
Background: Cafépod coffee is a fast growing independent coffee company which is located in
South West London. This project covers aims and objectives of the organization. It encompasses
literature reviews and questionnaires. Research methodology, data collection and data analysis
can comprise in the report.
LO1
P1 Aims and Objectives
Aim
“To investigate equality and diversity within workplaces. The case study of the”
Objectives
 To understand phenomena of equality and diversity.
 To understand significance of the equality and diversity at the workplace.
 To identify the challenge that arise in the workplace while working with other employees.
 To recommended appropriate strategies for creating an equivalent ad diversified
workforce on the basis of identified challenges.
Research Question
 What do you mean of equality and diversity phenomena?
 Why equality and diversity is crucial for the workplace?
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 What state challenges are faced by employees while working with other employees at
the workplace?
 What strategies can recommend for creating an equivalent ad diversified workforce
while identifying challenges?
P2 Project management plan
It can be defined as a plan that is designed by organization which represents every state
of project. The plan involves in numerous activities like monitoring, planning, conducting and
controlling. It encompasses various aspects that are described as follows:
Scope: The research on the equality and diversity has wide scope in UK market because
it supports business to influence positive working relationship with others firms. It improves
productivity, develops opportunities and leads competitive advantage in the organization.
Resources: Books, internet, journals and questionnaires etc. are important resources that
are used for the research. Survey method will use for gathering data from UK market about
equality and diversity.
Communication: Cafépod coffee adapts free flow communication channel so that workers
can easily interact each other regarding their issues and capable to gain best solution for
resolving their issues.
Quality: In this research will choose effective tools so that easy to maintain quality of the
project.
Cost: Generally, cost is based on the research method. But research on equality and
diversity requires about €6000 sum.
Area of investment Amount
Consultancy fees € 800
Salary of assistance € 500
Internet charge € 2500
Travelling charge € 700
Food charge € 600
Books and Journals charge € 900
Total €6000
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Risk: It has various risks i.e. time limitation, disclosing of information etc. can become
major risk for the assignment.
Time: It takes around 10 weeks for completing who research successfully.
P3 Giant chart and breakdown structure
Figure 1 Giant Chart
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Figure 2 Break down structure
LO2
P4 Research methodology
This report has carried out research through use of qualitative and quantitative research
methods that are appropriated for meeting objective and aim of project. The data collected
clearly explained about whether equity and diversity within workforce exist or not in the
company.
Research types: Research is conducted through use of qualitative and quantitative data to get
best outcome of research and effective analysis about equity and diversity principle in
organisation (Long, 2019).
Qualitative research: When data and information are collected through use of numerical and
statistics so that it can be found number of people feel similar about particular topic. Various
methods can be used to collect information such as online survey, paper survey, face to face
interview and systematic observation (Galassi, 2017). Thus, it is more structured and formal
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method to collect and analysis large number of information for effective and better
understanding of topic.
Quantitative research: It is type of research that is used to understand reason, opinion through
deeper analysis of information so that particular outcome of research can be gathered. Such
methods are used by focusing on particular group such as through interview and observation
therefore size of research and respondent is limited. It is mainly used to identify behaviour,
nature, attitude of group of large people to collect information about specific topics (Moores,
2017). Thus aim of quantitative research is to find out how many people behave, think in
particular manner and feel in specific manner.
Therefore it has make use of both quantitative and qualitative data to analysis whether
equity and diversity exist within workplace of organisation or not. So that effective suggestion
can be formulated to bring equality and diversity within organisation for effective growth and
success of firm.
Research philosophy: It is philosophy that state various ways in which information or data can
be easily gathered, analysed and used. Research philosophy is an important part of research
methodology as it explains strategy of research and method of strategy that are used to conduct
research (Jeppesen and et.al., 2017). There are different types of research philosophy such as :
Positivism: It mostly works on quantifiable observation and high structure methodology is
followed to facilitate hypothesis. Thus, hypothesis development and data collection are two basis
approaches of research strategy. In such types of research data cannot be manipulated during
collection of data as they are independent to the subject of research.
Interpretivism: It is philosophy of research methodology that explained different between
human as social actors or roles that they play within organisation. Human interpreted data as per
their roles and responsibilities thus each individual has different set of meaning for similar
information (Mackey and Bryfonski, 2018). This research has made as per interpretivism of all
individual so that best outcome can be gained and research can be conducted successfully.
Realism: It is another research philosophy that is used to conduct research related to equality
and diversity in workplace of company. Realism state truth of reality and it is classified into two
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critical realism and direct realism. Thus, critical realism explains about our imaginary feeling
that are not truth in reality on the other hand direct realism refers to something that is feel and
experienced by individual. Therefore the research has been done by using direct realism that
means research has conducted to understand experience of employees that are working in the
firm.
Sampling: It is process that involves sampling from large number of population and data so that
effective outcome can be gained. Thus sampling can be further classified into two probability
and non probability sampling. There is little difference between two terms such as probability is
used form random sampling whereas non probability used research judgement to understand
particular information (Oseni, Dingley and Hart). Therefore this research has been conducted by
using probability and non probability sampling methods.
Data collection: It is systematically process to collect or gather various types of information and
data, measurement of information in order to resolve different research question and evaluates
specific outcomes. Research should be conducted on basis of accurate and correct information so
that best outcome can be yield. There are two types or method of data collection such as primary
and secondary those are described below:
Primary Data: It is method where data are collected through first hand sources by using
different method to conduct research such as survey, experiments and interviews. Therefore lot
of time, effort and money is spend to collect primary data as researcher has to interview various
individual to get particular outcome (Hathaway and et.al., 2018). Primary data are collected by
researcher for specific purpose or to get desired result from particular research.
Secondary data: Data that are collected through use of books, journal and magazines and other
resource are termed as secondary data. It is less expensive and time consuming method and helps
in deep analysis of primary data to effective evaluates about specific information.
Therefore, it can be stated that both primary and secondary method to collect information
about equality and diversity that exist or not within workplace of organisation. The research have
been conducted by preparation of various questionnaires, conduct survey and interviews to
asked individual about existence of equality within organisation in terms of promotion,
recruitment on basis of gender, caste, culture so that definite result can be interpreted (Zattra, and
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et.al., 2018). Collection of data through primary source may research accurate and correct so
that effective interpretation of information can be made.
Data analysis: It is process to analysis and evaluates data and information so that effective
result can be gathered and quick decision can be made on basis of data analysis. Data can be
analysed and evaluated through use of two different methods such as thematic and statistical.
Thematic: It refers to study of particular topic to get deep knowledge related to particular topics
by making various themes of interview data. Thereby it is mostly suitable for quantitative
research as it use flexible approach and no specific method of research is used in thematic
analysis. Thus, the research have used thematic method to analysis various data and information
related to presence of equality and diversity within CafePod coffee.
Statistical: Various statistical operations are conducted to analysis particular data and
information in order to find particular outcome of research conducted. Quantitative data use
statistical operation to effectively analysis and interpret information for quick decision making.
Therefore quantitative data of research can be easily analysed through use of statistical tools to
get accurate information.
Ethical consideration: It can be stated that ethical consideration is one of the crucial part of
research as it make research valuable, authentic so that everybody can easily trust on the
outcome derived. Research conducted by considering all ethical consideration while conduction
research on effective implementation of equality and diversity within workplace for better health
and safety of individual (Galassi, 2017). While conducting survey, interview each and every
participant are respected and free to share its ideas, view and opinion so that research can be
made successful. It has also ensured confidential of crucial information that are given by various
employees of the organisation. At last, consent from all participants has been taken while
collecting numerous data and information for smooth operation of research.
LO 3
P5 Various tool and techniques are used for data analysis of CafePod Coffee
Various tool and techniques that are used to collect and analysis data such as primary and
secondary sources to effective evaluates whether equality and diversity exist within organisation
or not. Several questionnaire are prepared by me to interview employees of CafePod about
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working environment and policies of company. Whether HR manager of Cafe Pod hires, recruit,
promote, transfer and terminate employees on equal basis or not as per Equality Act 2010.
Therefore various research questions that are asked to employees of company are as follows:
Theme 1: Opportunities offered by HR manager of Cafe POD to various employees of firm?
Q1 Whether HR manager of CafePod provide
equal opportunities to all employees or not?
Frequency
YES 27
NO 3
Total 30
Interpretation: It can be illustrated that most of employees of CafePod coffee state that manager
provide equal opportunities to all employees. Such steps taken by manager helps in motivating
and influencing large number of individual to work hard so that company can gain its
competitive advantages. But 3% of employees state that manager does not take crucial steps to
provide equal opportunity which has lead to dissatisfaction among employees thus impacting
adversely on working environment of CafePod Coffee.
Theme 2: Importance of equality and diversity within organisation
Q2 Is Hr manager of CafePod gives Frequency
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importance to equality and diversity?
YES 29
NO 1
Total 30
Interpretation: Most of the employees on an average of 29% of employees state that HR
manager give high importance to bring equality within workplace so that goals of company can
be achieved. Manager of CafePod continuously plans for growth and development of employees
and offer equal opportunities to enhance their performance and productivity.
Theme 3: Different challenges and problem faced by employees
Q3 What are different challenges that are bear
by individual in CafePod while operating their
function?
Frequency
Inequality among employees 4
Ineffective communication 8
Inappropriate policies of firm 3
None of the above 15
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Total 30
Interpretation: The above chart explained that there are various challenges that might faced by
employees of company. But manager of Cafepod by continuously monitoring performance and
productivity of employees is able to resolve various issue and problem that are faced by
individual while working within organisation. Therefore, as per 15% employees out of 30 there
are no issue regarding to work culture, policies, communication and equality process followed by
manager of firm.
Theme 4: Implementation of equality act within organisation
Q4 Do you feel HR manager of CafePod
follow equality act while operating its
function?
Frequency
YES 25
NO 5
Total 30
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Interpretation: It can be stated from above analysis that manager of CafePod follow equality
and diversity Act so that employees performance can be improved and they can contribute their
best to achieve desired goals. Out of 30% employees 25% agree that HR manager pay full
attention to bring equality and manage diversity so that company can easily operate its function
and achieve its predetermined objectives.
Theme 5: Importance of working environment in CafePod Coffee
Q5 What steps are taken by HR manager to
provide you good working environment?
Frequency
Build strong relationship among employees 2
Provide equal opportunities to all 2
Promote employees that work hard 2
Ensure safety and security of employees 4
All of the above 20
Total 30
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Interpretation: It can be illustrated from above chart that various steps are taken by HR
manager of CafePod coffee to motivate employees so that they can put their best efforts for
growth and expansion of enterprise. 20 % employees of company stated that manager perform
different function to provide good working environment such as build strong relationship
between each employees so that they can coordinate with each other. As per 2% employees
manager promote individual on equal basis, build strong relationship and provide equal
opportunities so that they can grow and develop their knowledge and skill for growth in future
circumstances.
Theme 6: Importance of equality and diversity for growth and sustainability of organisation
Q6 What are Benefits of adoption of equality
and diversity within organisation?
Frequency
Enhance employees performance and
productivity
9
Raise employees motivation to work hard 11
Helps in effective achievement of
organisational goals and objectives.
10
Total 30
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Interpretation: There are various benefits of implementation of equality and diversity within
organisation such as improvement in employee’s productivity, increase in motivation level of
employees and effective achievement of goals. 11% employees state that equity and diversity
increase morale and motivation of employees whereas as per 9% it leads to increment in
capabilities, strength of individual to manufacture particular products and services. Therefore it
can be concluded that effective implementation of equity and diversity within Cafepod coffee
result it various types of benefits and advantages to firm.
Theme 7: Method that are used by manager to raise employee’s performance
Q7 What measures are taken by HR manager
to promote equality and diversity within
organisation?
Frequency
Promote employees on be equal basis 12
Availability of training and development
program to each employees
5
Continuous rewards and recognition of
employees on performance basis
13
Total 30
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Interpretation: It can be analysed from above information that manager of company uses
different methods to raise performance of employees, manager people that have different culture,
tradition and bring equality so that they can easily perform their activities. As per view of 13%
employees manager rewards and recognise effort of each individual that have worked in previous
year for growth and success of organisation. On the other hand as per 12% employees it provide
equal opportunity to all individual so that they can use their specific talent to perform different
task and activities within firm.
Theme 8 Recruitment process of CafePod cafe
Q8 Whether HR manager of Cafepod recruit
and select employees on equal basis and does
not discriminated on basis of caste, religion
and gender?
Frequency
YES 28
NO 2
NOT SURE 30
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Interpretation: It can be interpreted and evaluated as per review of 28% employees of CafePod
coffee that manager recruit, hires and select individual within firm on equal basis so that
maximum output can be gained company can easily grow and expand its market share. But as
per view of 2% employees HR manager has not recruit, select employees on equal basis thus it
lead to dissatisfaction among some of the employees and adversely impact on their overall
performance and productivity within firm.
Data and analysis
It can be analysis and evaluated from above discussion that equality act have been
followed by Cafepod manager in order to enhance performance and productivity of employees
and achievement of organisational goals. Manager of Cafepod coffee by providing equal
opportunities to each individual to use their capabilities and skills has increased their morale
level and influenced them to work hard to get more option and opportunities in future career. The
above research has find lot of things that are important for HR manager to follow while
managing different people in order to get desired outcomes. Most of the large organisations have
number of employees that are belonging to different culture, tradition and preference. So HR
manager of CofePod by ensuring equality within firm able to coordinate and cooperate work of
different individual towards common objective. It can be stated that to manage equality and
diversity is a tough task so manager of company by formulating specific policies and standard
that need to be followed by each and every individual while performing various function can
helps in effective coordination. HR manager of CofePod by recruiting employees on equal basis
able to attracting existing as well as new employees to work with such a organisation that
provide good working environment. It can also be stated from above finding that respect,
rewards and recognition of employees helps in retention and motivation of individual to work
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hard so that firm can gain competitive advantages. Cofepad manager by rewarding and
promoting employees on equal basis able to enhance employee’s satisfaction and loyalty thus
contribute in growth and expansion of enterprise. An innovative and constructive policy of HR
manager has influence large number of individual to put extra effort so that firm can grow and
survive in competitive environment. From the above research it has also been illustrated that
there are different benefits of implementation of equality within organisation such as
enhancement in level of motivation and morale of employees to work in particular manner so
that particular task can be achieved. Enterprise that follow equality act can easily reduce their
cost to hire new individual such as Cafepod coffee thus can earn maximum amount of
profitability and market share.
P6 Recommendation
Various method that can be recommend to HR of CafePod coffee to effectively manage
different people within firm so that maximum output can be gained within minimum amount of
input. Therefore various suggestions for HR manager of company are as follows:
1. HR manager should recruit select employees on basis of specific criteria and standard so
that each individual can feel that company has use effective and appropriate method to
manage select right candidate within organisation.
2. It should use information technologies and previous record of employees performance
while planning for growth and development or promotion of employees within firm so
that needs and demand of each individual can be effectively satisfied.
3. Social media can be used by Hr manager of CafePod to reward and recognise employees
that have work hard for growth and expansion of business in previous year. Innovative
technologies attract and influence large number of younger to follow various standards
and work effectively so that they can be equally rewards.
4. HR manager of CafePod need to pay attention to problem and issue of various employees
on equal basis so that they can be feel crucial part of organisation. It should also
encourage view, ideas, opinion of each individual towards decision making of company
so that it can effective utilise available opportunities and gain competitive advantages.
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LO4
P7 Reflection
From the above report it can be reflected that I have success of project purely depend upon
various methods that are used to collect data such as primary and secondary and types of
research such as quantitative and qualitative. It can also be stated that there are various uses of
conducting research as per my point of view such as it suggested other organisation and HR
manager of company to take crucial steps for provide equal opportunities to individual so that
they can be stay positive and motivate to work effectively within firm. HR manager need to
follow equality Act while performing its activities in order to manage different individual in the
organisation. I have also learnt that good working environment and implementation of equality
act helps in retention of large number of employees with firm thus reduce cost of recruitment or
to hire new employees. It can also be learn from above research that performance of employees
depend upon working environment, policies of company and various method that are used by HR
manager to motivate and influence different individual. Overall it can be stated that equality and
diversity has lead to effective management of large number of employees and contribute to
growth and success of organisation. I have also learnt that the research has improved my
performance and various employability skill so that I can get numerous opportunities in future
career. It has improved my research and analytical skill thus I can easily research about various
topics in order to get specific outcomes. Analytical skill helps me to easily understand and
interpretate particular information from collect data so that quick decision can be made and
competitive advantages can be gained. From the above research I have learnt importance of
equality and diversity within firm for effective growth and sustainability of organisation in the
industry. Equality not only motivates employees but also increase brand image, market share and
profitability of organisation such as CafePod Coffee. Most of the organisation can easily
coordinate work of different individual through improving their policies, procedure and effective
implementation of equality act in order to retained maximum number of employees. I have also
examined that employees are most important resources that need to be given respect, recognition
and reward for their extra effort on equal basis so that their need can be satisfied and
organisation goals can be achieved. It can also be concluded that research has enhance my
existing learning skill, vocabulary so that I can effective present my report and research. HR
manager need to effectively manage various people that have different taste, preference or
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belong to different caste, gender or religion. Therefore HR manager need to follow equality
principle while deciding compensation, promotion of employees and promotion of employees on
equal basis. HR managed need not to recruit employees on basis of socio -culture background of
individual rather it should recruit individual on basis of their capabilities and skill in order to
builds strong brand image of firm. Thus, it can be stated that culture diversity and equality
research project has teaches me lot of thing and enhance my existing skill and knowledge to
perform various function in future circumstance.
CONCLUSION
From the above research it can be concluded that employees need to be provide equal
chance and opportunity to grow and develop within organisation in order to satisfy their needs
and enhance their morale level. It can also be concluded form above analysis that Cafepod
manager has effective implemented equality Act for utilisation of capabilities and skill of
individual towards common objective of organisation. Thus, equality law has reduce cost of
company and enhance its profitability and market share within industry.
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