Corporate Social Responsibility in Tesco: A Study on Learning and Performance

The assignment discusses the importance of own learning and performance in achieving goals and objectives at Tesco, a multinational grocery and general merchandise retailer. The report highlights the need for proper management of activities related to a project or plan, including setting aims and objectives, determining cost, scope, time, quality, etc. The author also emphasizes the significance of corporate social responsibility (CSR) in improving goodwill at the marketplace and increasing client base. Additionally, the report provides an overview of the primary research method used, which involved conducting a survey with 100 people to understand how Tesco can improve its CSR activities and compete with its competitors. The findings suggest that CSR activities can help increase revenues and build trust amongst people.

MANAGING A
SUCCESSFUL BUSINESS
PROJECT

INTRODUCTION
Arranging a successful business undertaking is very important for company to achieve
the desired goals and objectives. Business project can be successful if proper planning and
strategies are made. When a company starts new business or project then they need to focus on
the environment either internal or external. Corporate social responsibility is an essential
approach which assist company in their growth as well as development. Enterprise provide
environmental, economical as well as social benefits to people, thus they can take competitive
advantages from their competitors. Tesco is a retail store, established in UK as well as providing
their products and services worldwide. They need to fulfil the Corporate Social Responsibilities.
They have to behave ethically and also need to maintain the quality of their products and services
(Ajmal, Helo and Kekäle, 2010). The purpose of this project is to manage the cost, scope,
communication, quality, time etc. while they develop the project plan. For better plan Tesco
conduct research which can be both qualitative and quantitative. It is also necessary for the
employer to check or evaluate the performance of their employees. By evaluate all the activities
company or organisation will know that they achieve their goals and objectives or not. A new
project also helps Tesco in their development and enhance their profits.
PART 1
P1: Aims and objectives
When a company starts new business then they need to make project plan for successful
business and achieve the aims and objectives. If company set their aims and objectives then they
can have a purpose for their business. If Tesco set their target then only they can achieve success
and earn maximum profits (Bloch, Blumbergand and Laartz, 2012). Aims and objectives must be
communicate to the employees so that they can help their employers or managers to achieve
them.
There are some aims of project of Tesco, which are mentioned as below -
Do not make unclear aim: Aim which is decided by the manager or employer for their
business must be clear to every one. Aims of the company are wide statements so that it should
be clear and understandable.

Point ought to be in accordance with the issue articulation: Aims as well as goals
which are definite by Tesco must resolve entire issues. If there aim is decrease poverty then they
can make their project plan accordingly (den Hertog, van der Aa and de Jong, 2010).
Aim should be consistent with Tesco's mission and vision statement: When company
make new plan or introduce new project then also they need to fulfil the corporate social
responsibilities. Vision and mission of Tesco must be clear and understandable. Organisation do
their work to achieve the set mission and vision.
Utilize straightforward dialect to compose a point or objective: When employer make
a plan for their organisation they set some aim and that must be written on simple language. If it
is written on typical or technical language then it can not be understand by the employees.
Keep only one aim for the proposal: If manager or employer set multiple aims for their
project then it may create confusion so if they set single aim then they can understand it without
any confusion and helps to achieve it (Eckerson, 2010).
If Tesco wants to implement CSR exercises in company then it is necessary for them to
attain sustainable targets.
There are some objectives that Tesco can decide while they develop a new plan or project
for their organisation, which are mentioned as below:
 The objectives which is decided by the manager or employer must be support to the
decided aim.
 Targets must be SMART.
 To make the plan or project easier, manager or employer can decide not more then five
objectives for their project or plan.
 Objectives of the organisation gives answer of every questions i.e. what is the goals that
company wants to achieve, why new plan or project in proposed etc. (Freeman, 2010).
 If firm wants to evaluate CSR activities relation then they have to achieve competitive
advantage.
 CSR activities also help to analyse positive affect of company.
 It is essential for manager of organisation to determine importance of CSR activities.
Topic: Implementing corporate social responsibility activities within association to meet
sustainable goals.
Aim: To perform activities related to CSR in an enterprise to achieve sustainable objectives.

Objectives:
 To identify fundamental importance of exercises linked to CSR; therefore, an
organisation can achieve desired targets in an effective manner.
 To analyse relation of CSR activities on firm; thus, they will take benefits from their
rivals.
 To examine positive influence of CSR activities on association.
 To measure several techniques because with help of them an enterprise can easily take
advantages from their contenders through CSR exercises.
Research questions:
 How Corporate social activities are important for company to achieve sustainable
objectives ?
 What is the relation between CSR activities for firm to take advantages from their
rivals ?
 What will be the positive affect of CSR exercises ?
 What are those methods which can be adopted by organisation to acquire competitive
advantages ?
P2: Project management plan
When a employer made a plan or new project for Tesco then they have to decide the cost,
scope, time, quality, risk and resources. These all factors can affect the plan or project of the
organisation. It is very necessary to maintain all these factors to control the budget of the project.
Costs management: When a manager or employer of Tesco introduce a new project or
plan then they need to decide the cost which is related to their project. Manager can estimate the
cost with the help of tools and techniques. Cost is also depend according to the size of the
project. When manager decide the cost for the project they have to keep up the budget also
(Gareis, 2010).
Scope arrangement: Project scope is decided by manager of cited association. In scope
management it describes the rules and responsibilities, reporting, techniques, control etc. The
work must be done under the given scope and in this it is also described that how manager can
gather information, validate, control and manage all work. It is also necessary to control all the
requirements which is related to project. Manager also calculate the risk which is related to their
plan or project.

Time management: Manager or employer need to complete the project within given
time frame. So it is essential to manage time so that budget of Tesco also can be under control. If
time is not managed by the manager then it will incur the cost. Manager manages the time then
they also use the resources effectively and efficiently (Thamhain, 2013).
Quality management: Manager or employer of Tesco need to manage the quality of
their merchandise as well as administrations. They need to plan quality, assured that the quality
standards are followed and control quality. If quality of product is good then it can aid to attract
and retain the customers. They need to also improve it on timely basis. Maintain the quality of
the products and services and also maintain the price of them.
Communication management: The new plan or project which is introduced in Tesco by
their manager or employer must communicate to employees, stakeholders, creditors etc. It is also
determined about the requirement of the communication by the manager or employer. If there is
an open communication in the organisation and if any problem arise then employee also can give
suggestions to their employer easily. They never hesitate and feel free to share information
which is related to their project or plan (Sarantis, Charalabidis and Askounis, 2011).
Risk and resource management: For new plan or project it is also necessary to manage
the risk which is associate with the project. If they also want to reduce risk then they need to
make decisions correctively.

P3: Work breakdown structure and a Gantt chart
WBS means to divide work to the labours as per their capabilities and skills. It helps to
decrease complexity of the project. It gives responsibilities to the staff members for their task.

By breaking down the work manager of Tesco can guide and control their labours. There are
various benefits of work breakdown structure which are as followed:
 It helps to increase the productivity of the products and services.
 It provides more flexibility and transparency in work (Nasir and Sahibuddin 2011).
 It also asiists to maintain the cost and work also complete within the given time frame.
 It minimizes the risk which is associate with the project or plan.
 By break down the work it is easy to monitor and guide the employees.
Gantt chart is like a presentation and easily understandable by everyone. It is very easy
method to show the activities of the business. With the help of this employee of Tesco can easily
understand that how time they have to do their task. In this the start and end date is also
described by manager. There are some essential advantages of Gantt chart which is described as
below:
 It assists to eliminate the confusion of the project or plan.
 It provides motivation to employees to do their task.
 It helps to manage the time and work will complete within the given time frame.
 It is very flexible and clear to everyone within the organisation.
 By understand this employee can easily co – ordinate with their co – workers (McGee
and Martin, 2011).
There are certain steps that Tesco need to follow while construct the Gantt chart, which is
described as below:
Identify essential task: It is the step while preparing a Gantt chart to identify the task. In
this step it is necessary to find out each and every information which is associated to task that is
related to the project or plan.
Identify task relationship: It is also necessary to find out the relationship which is
related with the project. It helps to show the relationship and some of the task must be start only
when the related task is accomplished. In other words, some of the task must be completed in the
sequential order.
Information exercises into a product or layout: After identify the relationship of task it
is necessary to input all the activities into a given template.
Chart progress: After completed of every step it is necessary to determine the progress
of the project or plan for which Gantt chart is constructed (Sakka, Barki and Côte, 2013).

M1 If Tesco want to achieve success then they need to decide the goals, objectives,
mission, vision which is related to their plan or project. For successful project organisation also
can make plan or strategies. If they want to do their work in perfect manner then they also can
divide work to staff members as per their skills. To cut down the complexness of the project
organisation can use the Gantt chart because it is simple, clear and easily understandable.

PART 2
P4: Carry out small-scale research
Name:
Age:
Gender:
Email:
Q. 1 Do you surmise that exercises identified with CSR are basic and it likewise can connected
on Tesco for improvement of their enterprise activities.
A) Yes
B) No
Q. 2 According to you, is there any connection between Corporate social obligation as well as
upper hand.
A) Yes
B) No
Q. 3 Is it duty of Tesco to consider CSR exercises on earlier premise.
A) Agreed
B) Disagree
C) Moderate
D) No comments
Q. 4 As per your reasoning what are issues that is confronting through Tesco.
A)Kid work
B) Worker fulfilment
C) Client esteems and fulfilment
D) Privilege of their representatives
Q. 5 As indicated by you Tesco can use which sort of CSR exercises for their business.

A) Women strengthening
B) Safety of condition
C) Programs identified with well being and security
D) Protection of Child
Q. 6 According to you who is responsible for the CSR activities which are implemented by
Tesco.
A) Top level management
B) Manager or head of the Department
C) HR manager
D) Employees
PART 3
P5: Analyse your research
When a company make new plan or project they need to do research for this. Research
can be of many types i.e. Quantitative research and Qualitative research. Tesco use these
research for development of new project or plan. These research help to attain the goals and
objectives of the company. With the help of quantitative research and qualitative data research
Tesco can collect the necessary data for their business. By interpret all the data Tesco can make
their decision accordingly ( Reich and Geminoand Sauer, 2012).
The tools and techniques also helps to improve the productivity of Tesco. The research
data is very useful for forecasting. It helps to improve the future of the company. CSR activities
also very important to survival of the Tesco. It helps to take the competitive advantage from the
other companies. If company do not think only foe themselves, they also think about their social
responsibilities then it is also helpful to compete with their competitors.
Quantitative research and qualitative research is also very important to achieve the maximum
profit for the business. It also helps to increase the productivity of their products and services.
Tesco also need to satisfy their customers and employees and also they have to protect the right
of their employees. Corporate social responsibility is a prior responsibility of the Tesco. If

company's CSR activities are effective then it will assists them to take benefits from their rivals
(Tajeddini and Trueman, 2012).
Research design: It relies upon investigation plan which is sent out through researcher for
acknowledge result. There are fundamentally three kind of inquire about program, such as
expressive, exploratory as well as test. As per topic as well as investigation, descriptive is
thought which will be more adequate for topic and with assistance of this decision can be
determined successfully.
Research Philosophy: Interpretivism logic will be used as a part of assignment which will aid in
assessing data viably which will bring extra things regarding landing at an effective outcome.
There is Empiricism logic which will be not adequate for completion of examination.
Data collection: To collect data, there will be two methods which will applied in exploration,
one is primary and other is secondary information. In instance of essential information, survey
will be made which will assist with picking up applicable and suitable information from
respondents. On the off chance that of the auxiliary information, books, diaries will be alluded
which will help the specialist to assemble data with respect to CSR movement which is required
to be conveyed out by association. It will likewise help with picking up the information about
how 7the upper hand can be produced through CSR action. In any case, for this situation,
specialist needs to distinguish the bona fide and significant data.
Information investigation: It will be finished with aid of topical examination. In this case,
different topics will be made which will assist in doing exploration successfully. Subjects will be
made each inquiry as this will assist researcher in minutely breaking down reaction.
Limitations: There are various confinements which are seen at season of conveying out
examination think about. One of significant impediments is time. The theme is huge and for
getting reaction, particular time is needed. So in entire it can be said that time is less for overall
research.
Data analysis:
Q. 1 Do you surmise that exercises identified with CSR are basic and it likewise can connected
on Tesco for improvement of their enterprise activities.
Response
A) Yes 70
B) No 30

Interpretation
According to the over 70 people reaction that they think exercises which is identified
with CSR is exceptionally basic for the Tesco however 30 people don't bolster this contention for
the basic of CSR exercises.
Q. 2 According to you, is there any connection between Corporate social obligation as well as
upper hand.
Response
A) Yes 80
B) No 20
Yes No
0
10
20
30
40
50
60
70
80
70
30

Interpretation
According to the over 80 people bolster the contention that there is a connection between
the CSR exercises and focused change however 20 people don't bolster that contention they
imagine that CSR exercises are not imperative for taking the upper hand.
Q. 3 Is it duty of Tesco to consider CSR exercises on earlier premise.
Response
A) Agreed 65
B) Disagree 10
C) Moderate 25
D) No comments -
Yes No
0
10
20
30
40
50
60
70
80
90
80
20

Interpretation
According to the above exchange 65 people out of 100 surmise that CSR exercises are
earlier for the organization yet 10 people are don't concede to this dialogue. 25 people are direct
on the above dialog.
Q. 4 As per your reasoning what are issues that is confronting through Tesco.
Response
A)Kid work 4
B) Worker fulfilment 20
C) Client esteems and fulfilment 25
D) Privilege of their representatives 15
Agree Disagree Moderate
0
10
20
30
40
50
60
70 65
10
25

Interpretation
According to the above exchange 4 people out of 64 people are agreeable to youngster
work, 20 people are supportive of that they give worker fulfilment appropriately. 25 people
surmise that they give legitimate fulfilment to their clients and rest in the support of workers
right.
Q. 5 As indicated by you Tesco can use which sort of CSR exercises for their business.
Response
A) Women strengthening 25
B) Safety of condition 25
C) Programs identified with well being and security 25
D) Protection of Child 25
Child labour
Employee satisfaction
Customer values and satisfaction
Rights of their employees
0
5
10
15
20
25
30
4
20
25
15

Interpretation
According to the above exchange 25 respondents out of 100 respondents are bolster
ladies strengthening, 25 respondents bolster the natural well being, 25 respondents are support to
the well being and security projects and rest of the respondents bolster the tyke assurance.
Q. 6 According to you who is responsible for the CSR activities which are implemented by
Tesco.
Response
A) Top level management 20
B) Manager or head of the Department 20
C) HR manager 30
D) Employees 30
Women empowerment
Safety of environment
Programs related to health and safety
Protection of child
0
5
10
15
20
25
30
25 25 25 25

The explanation is not aimed at answering the question. Therefore a pass is not obtained. In this
criterion, the student is required to reflect on the project, how the research was conducted, what
went well and what could be improved if the research was to be repeated. In the addition, the
learner should reflect on his/her personal learning and performance as a result for conducting the
research.
Interpretation
According to the above dialog 20 respondents out of 100 respondents surmise that best
level administration is in charge of the CSR exercises which is actualized by the Tesco. 20
respondents for choice B, 30 respondents are in help of alternative C and rest of the respondents
are supportive of choice D.
P6: Recommendations
On the basis of the data which is collected by the Tesco is need to be analysed by the
company itself. With the help of these collected data company can improve their process or
procedures which is exist in the business or which can also going to introduce in the business.
Top level management
Manager or head of the department
HR manager
Employees
0
5
10
15
20
25
30
35
20 20
30 30

For the betterment or success of the business company need some innovative idea and creativity.
The collected dThe explanation is not aimed at answering the question. Therefore a pass is not
obtained. In this criterion, the student is required to reflect on the project, how the research was
conducted, what went well and what could be improved if the research was to be repeated. In the
addition, the learner should reflect on his/her personal learning and performance as a result for
conducting the research.ata is also very useful for the business when they make new plan or
project for their business. On this basis company also can make plan for the corporate social
responsibilities. CSR activities are very essential for the success of the business so it is highly
recommendation for the Tesco is to develop better CSR activities. It is also suggested that there
must be open communication in the Tesco so that employee of the Tesco can easily
communicate their problems to the managers or employers and also if there is any problem in the
company they can give some suggestions also. Employer or manager also can provide some
creative or innovative and suggestions for the development of CSR activities (García-Peñalvo
and et. al., 2014).
P7: Own learning and performance
Research can be done by the employees or the Company to meet the goals and objectives
of Tesco. With the help of research we can learn about the business. Learning can be of various
types such as we can relate it to stakeholders that is useful for the success of the business. It is
also necessary to maintain the good relations with the Stakeholders because it helps to create the
great image in the marketplace. They also provide training to their employees or staff to increase
there capabilities, knowledge and skills. It also helps to development of the employees. A
successful training program can helps the company to increase their productivity and
performance. It also helps to reduce the unnecessary cost and enhance profits of the company. It
also helps to provide satisfaction to the customers of the Tesco. The major learning from this
research is to provide social welfare to the general public (Alexy and Reitzig, 2012). Complete
task or project within a given time frame. Company also can use various types of tools and
techniques to development and improvement of the business.
Instead of this, I know that corporate social responsibility is much advantageous for
social group, as it is very useful for an enterprise to improve their goodwill at marketplace. By
increasing client base, firm can easily achieve desired targets. I also know that, if an enterprise
wants to satisfy their buyers then they have to conduct research, which will help them to take

benefits from their rivals. Company can examine everything with help of graph, for me it
provides growth to association.
I have used primary research method in this report because it is more effective as with
help of this I can get recent data. This helped me in accomplishing requirements of users within
limited period of time. I prepared a questionnaire and have taken 100 people for my research.
After that I got to know that, if Tesco is fulfil their CSR activities then this will be easy for them
to compete their competitors at marketplace. Along with this, they can easily improve their
revenues. While I was doing research then people cooperated with me appropriately, this boosted
my morale. This will aid them to build trust amongst people. But if I got another chance to
conduct a survey again then I will take more than 150 individuals for research. As this will
provide me more accurate result. Apart from this, with help of this, I enabled to enhance my
communication skills. Additionally, this increased my motivation and morale.
CONCLUSION
From above mentioned assignment it has been comprehended that to attain desired goals
and targets an organisation has to manage the activities which is related to their project or plan. If
there is proper management of the activities then it can be helpful to increase the productivity,
reduce the cost and enhance profits. In this report it is described that when company introduce
the new project or plan they need to set or establish aims and objective for achievement purpose.
It provides direction to the plan or project. It is also necessary to determine the cost, scope, time,
quality etc. which is related with the project. Manager of Tesco can also breakdown their work to
reduce the complexity. Also research is conduct to meet the aims and objectives of the company.
There is also description of recommendations which is generated after the research and explained
what is the learning and performance while research is conducted.