INTRODUCTION ï‚´Technology has revolutionized the way in which organisations conduct businesses by enabling small firms to level the playing field with larger companies. ï‚´With the explosion of advance internet and mobile technology it become easier for business entities to gain high competitive edge in the market.
Q.1 Does digital technology assist company in improving its operations and activities in new market areas? YesNo 0 5 10 15 20 25 Frequency YesNo 0 5 10 15 20 25 Frequency
Q2) Does digitalisation plays key role in sustaining business of Marks & Spencer for longer time period? ResponseFrequency Yes18 No12
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Q3. Does digital technology impact on business operation in a positive manner? YesNo 0 2 4 6 8 10 12 14 16 18 20 Frequency YesNo 0 2 4 6 8 10 12 14 16 18 20 Frequency
Q4) What method will you select if M&S enters into online market? Visit storeOnline 13 13.5 14 14.5 15 15.5 16 Frequency Visit storeOnline 13 13.5 14 14.5 15 15.5 16 Frequency
Q5) Does digitalization is essential for M&S to transform its business operations or activities? YesNo 0 2 4 6 8 10 12 14 16 18 20 Frequency YesNo 0 2 4 6 8 10 12 14 16 18 20 Frequency
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Q6) Among the following which payment mode will you select if you purchase product online? Debit/ Credit cardsCash On DeliveryBank Transfer 0 2 4 6 8 10 12 14 Frequency Debit/ Credit cardsCash On DeliveryBank Transfer 0 2 4 6 8 10 12 14 Frequency
Q7) In which manner does digital technology affects business operation and activities? PositiveNegativeCan't say 0 2 4 6 8 10 12 14 16 18 Frequency PositiveNegativeCan't say 0 2 4 6 8 10 12 14 16 18 Frequency
Q8) Are you satisfied with the products or services offered by M&S? YesNo 0 5 10 15 20 25 Frequency YesNo 0 5 10 15 20 25 Frequency
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Q9) Which marketing mode used by M&S for promoting their products or services in the market ? Cost effective approach and modern approach of marketing Traditional mode of marketing 13 13.5 14 14.5 15 15.5 16 Frequency Cost effective approach and modern approach of marketing Traditional mode of marketing 13 13.5 14 14.5 15 15.5 16 Frequency
RECOMMENDATION ï‚´M&Sisoneofthelargestcompanywhichmainly providestheservicesinrespecttorecruitmentand selection within UK. ï‚´Business expansion is the main focus of the company and thus generate revenue.