Managing a Successful Business Project : John Lewis

MANAGING A SUCCESSFUL
BUSINESSES PROJECT

Table of Contents
INTRODUCTION ..........................................................................................................................3
P1 Aim and objective .................................................................................................................4
P2 Project management plan.......................................................................................................4
P3 Work break down structure and Gantt chart .........................................................................5
P4 Small scale research ..............................................................................................................7
P5 Research methods ...............................................................................................................12
P6 Conclusion and Recommendation ......................................................................................13
P7 REFLECTION ....................................................................................................................14
REFERENCES .............................................................................................................................15

INTRODUCTION
Globalisation is basically referring as of interacting as well as integrating among other
countries, companies and government. As globalisation has grown due to advance technology
and communication. In this report it covers the aim and objective of John lewis as it is the
leading chain department throughout the country and also planning for globalisation. In this
research it covers the project management plan which is the formal document which consist of
various factor such as resources, communication, cost,risk etc. Further in these research report it
has highlighted the wbs and Gantt chart which help the research in proper planning. This
research also includes various research methodologies which help to collect and gather
information.
P1 Aim and objective
Globalisation is the process of interacting with other countries, government worldwide. It is the
complex process. It is grown due to advance technology. John Lewis is a leading chain of
department operating throughout the country and also planning for globalisation of different
business function so that to gain competitive advantage and generate maximum profit.
Aim
To identify positive factors such as economic, cultural and ethical impact of globalization on
different business functions of organization: A study on John Lewis
Objectives
 To understand conceptual framework of globalization
 To identify issues faced by John Lewis due to globalization
 To explain benefits of globalization on various business functions
 To recommend ways through which John Lewis can maximize its benefit and can
establish in international market successfully (Sutton and Austin, 2015).
P2 Project management plan
The project management plan is a formal approved document used to manage the project in
the effective and efficient way. And also, it helps in coordinating the planning activities. Also, it
defines how the project will control, closed and monitor. And for making the project plan it
necessary to measure the cost, quality, risk assessment. It is responsibility of project manager to
make effective plan as well as work in the proper direction.

Cost – This refers to expenses which are directly linked with the development and
implementation of investigation procedure and project. In context of research the main cost is
incurred with collection of data, facts and figures with respect to the topic of the research project.
The major expenses related to the research project are printing expenses, communication cost,
salaries and of project managers and team members within John Lewis. The other cost involves
purchasing equipment. The estimated cost for the present research study around 20000$. This
Budget is developed by scholar considering all expenses in previous studies. (Sheikh and
Sultana, 2016).
Scope – The scope of research defines the key milestones which are to be obtained. Present
research on ethical, cultural and economic impact of globalisation on various functions
performed in John Lewis, has a wide scope to examine and understand the impact of
globalisation on business activities (Silverman, 2016).
Time – It is one of the most important element of project plan, time schedule which includes of
the period within which particular activity is needed to be accomplished. Gantt chart has been
developed by the scholar which includes of start and finish time of each investigation task, as
this helped them in completion of this research (Potrafke, 2015).
Communication – It is considered to be a major element of project management plan. An
effective communication is very essential in order to avoid repetition or overlapping of tasks
and prevent wastage of resources. It also helps to conduct the research in the effective
manner. In present study researcher has developed the communication plan which will assist
the interaction among the various stakeholders of John Lewis.
Information to be
shared
Target audience Time Method of
communication
Provider
Report of Miles
stone
senior manager
in John Lewis
Two times in
months
meeting
E-mail
Project manager
Project status
report
Project manager After five days E-mail Project leader
Work status
report
Project manager Weekly E-mail Team leader

Resources- Resources are required at each and every period for example for formulating plan
related to execution of study to implementation of investigation process within John Lewis. The
important resources which execution of the research are funds, technology, human resource,
communication devices, internet, knowledge, research skills, stationery and other equipment’s.
Risk –The prima risk linked with the execution of research study on John Lewis with relation to
the occurrence various ethical problems or issues. Researcher tried to eliminate these issues by
implementing the various strategies for example communicating all the essential information
related to process with the participants. Along with this, there is high risk of delay in
accomplishment of research project time. Scholar has implemented the time management
strategy in order to avoid the risk of delay.
P3 Work break down structure and Gantt chart
Work break down structure

Gantt chart
Work breakdown structure helps in developing specific structure for the project, includes
each and every stage of the project such as development of project initiation document,
determine project resources, formulation of goals and objectives. It helps prioritising the tasks
required to complete the projects. Gantt chart helps in illustrating schedule of project in the form
of bar chart. It is useful in developing clarity within projects by inserting multiple tasks &
timelines in a single document.
P 4 Research methods
Research methodology is the technique used to collect information and data which help
to make business decision . Research methodologies may include interview, surveys, publication,
historical information etc. There are various tools and techniques of research methodology.

Research philosophies – it is basically a belief in which data about the phenomenon should be
use and analysed. It helps to develop the knowledge. Research philosophies are two types that is
interpretivism and positivism both have different characteristics. Interpretivism is a form of
qualitative methodology(Kumar, 2019.). This tool studies the behaviour in order to gather
information about subject matter. On the other hand positivism is a philosophy depend upon
quantifiable observation that leads to statistical examine. In positivism the scholar has to
develop the hypotheses.
In the present study researcher has applied the interpretivism philosophy as it easier to
gather qualitative information by this technique about globalisation on business function of John
lewis.
Research approach – It is second technique of research methodology which consist of steps of
broad assumptions to detailed methods of data collection, analyses. There are two types research
approach first one is inductive and second one is deductive. In inductive is a qualitative method
that identify themes by examine document, recording and other materials. And the second one is
deductive approach, based on the hypotheses and based on exiting theory and also called “top
down” approach.
In this study the approach use is inductive approach which is qualitative in nature and
also it is most suitable approach for gathering information about globalisation on business
function of John lewis.
Research design – It refers to the strategy choose to compound the different components of the
study for the accumulation, measuring and examine of data. And it also helps to find answers to
the research questions (Vagle, 2018). In this study the researcher will apply the descriptive
research design which helps in describing each element in detail which helps to gather
information globalisation about business functions which helps to complete the projects and
achieving the objectives if the John Lewis.
Data collection –it is the process of collecting or assemblage the information from various
sources to get the accurate information. It is very important to collect the accurate information.
Mainly there are two form of data collection method that is primary and secondary. They are the
data which is collected for the first time and also they are fresh in nature. It provides data very
reliable informations. And also the data is very clear, accurate an easy to understand. The second

one is secondary data refers to the data that are gathered from another source. Such as books,
journal, magazine, government record and financial statement (Flick, 2015).
In these present study primary data are being use as it provide first hand information and
it is very easy to understand and it will give current information about globalisation of the
business because realistic information are being provided.
Sampling – it is the most important essential element of research methodologies in which
preset number of observation are taken from a large group. In the existing study researcher will
adopt random sampling techniques which researchers will choose 20 managers of John lewis.
They are able to provide accurate information (Quinlan and et.al., 2019).
Data analyses – Data analyses is a process of transforming and inspecting with the goal and
discovering information that support or helps in decision making. Researcher has applied the
thematic technique which help in taking decision more accurately.
Ethical consideration – Ethical consideration is one of the major aspect that need to be consider
in the research project. It includes -
 To never plagiarise that is not to copy other people work and always ask permission
before using other people methods.
 Avoid careless mistake (Radtke, 2018).

P 5 Small scale research
Theme 1: globalization has positive impact on overall working of John Lewis
Yes 12
No 6
Not sure 2
Interpretation: From the above data it is analysed that 12 out of 20 respondents have viewed that
globalisation has positive impact on business. On other hand 6 out of 20 have replied that it does
not affect operations (Patten, 2016.). Whereas 2 participants have said that they are not sure.
Hence, it can be interpreted that globalisation has positive impact on John Lewis as globalisation
increase trade and communication between nation and increased access to technology, media,
education etc.
THEME 2 : major benefit of globalization for company
Increase demand 6
Technological innovation 7
Foreign direct investments 4
Free movement of labour 3
Yes
No
Not sure
Strongly disagree

Interpretation: From the above data it is analysed that 6 out of 20 respondent has viewed that the
major benefit of globalisation is increase in demand. 7 out 20 respondent have viewed that
technological innovation is the major benefit of globalisation. 4 out of 20 respondent have
viewed that foreign direct investment is the major benefit of the globalisation. And the last one is
3 out of 20 respondents has viewed that the globalisation 's major benefit is free movement of
labour. Hence, it can be interpreted that globalisation major benefit is technological innovation
as expanding the business it will improve the technology.
THEME 3 : the major issue face by company if it plans to enter into new geographical location
High investment/ High cost 6
Political condition and fluctuating rules and
regulation of country
7
Different perception of consumers 4
Others 3
Increase demand
Technological innovation
Foreign direct investments
Free movement of labour
0
1
2
3
4
5
6
7
Column B

Interpretation: From the above data it is analysed that 6 out 20 respondent has viewed that the
major issue face by company if it plans to enter into new geographical location is high
investment / high cost. 7 out of 20 respondent has viewed that political condition and fluctuating
rules and regulation of country are the major issue face by the company it plans to enter into new
geographical location. 4 out 20 respondent has viewed that the different perception of consumer
is the major challenge and the last 3 out of 20 has respondent to other. Hence, from this
assessment it can interpret that the major issue face by the company is political condition and
fluctuating rules and regulation of country as it is very important to study the political condition
before entering into new country .
THEME 4 : John Lewis is prepared to operate under the rules of globalized word
Seriously prepared 8
Partly prepared 7
Not prepared 5
High investment/ High cost
Political condition and
fluctuating rules and
regulation of country
Different perception of
consumers
Others

Interpretation: From the above data it is analyses that 8 out of 20 respondent has viewed that
John lewis is seriously prepared to operate under the rules of globalisation. 7 out of 20
respondent has viewed that John lewis is partly prepared to operate under the rules of
globalization and the last 5 out of 20 respondent has viewed that John lewis is not prepared to
operate under the rules and regulation of globalized word. Hence, it can interpret that John lewis
is seriously prepared to operate under the rules of globalized word as per majority.
THEME 5 : globalization impose changes in workplace culture and does it affect marketing
function
Strongly agree 5
Agree 7
Disagree 4
Strongly disagree 5
Seriously prepared
Partly prepared
Not prepared
Others
0
1
2
3
4
5
6
7
8
Column B

Interpretation: from the above data it is analyses that 5 out of 20 respondent has viewed they are
strongly agreed that globalisation impose changes in the workplace culture and does it affect
marketing function. 7 out of 20 respondent has viewed that they agree that globalisation impose
changes in workplace culture and does it affect marketing function. 4 out of 20 respondent has
viewed that they are disagreed. And 5 out of 20 respondent has viewed that they are strongly
disagreed(Mowforth and Munt, 2015)
THEME 6 : major ethical impact of globalization on business function of John Lewis
Ethical perception and culture differences 7
Corporate social responsibility 8
Economic efficiency from social point of view 5
Strongly agree Agree Disagree Strongly disagree
0
1
2
3
4
5
6
7
8

Interpretation : From the above data it is interpreted that 7 out 20 respondent has viewed that
ethical perception and culture differences has major impact of globalization on business function
of John lewis. 8 out of 20 respondent has viewed that corporate responsibilities has major impact
of globalization on business function and the last 5 out of 20 respondent has viewed that
economic efficiency from social point of view has major impact of globalization on business
function of John Lewis. Hence, it is interpreted that ethical perception and culture difference has
major impact of globalisation on business function of John Lewis. THEME 7 : globalization
impose changes in marketing strategy of business
Strongly agree 5
Agree 7
Disagree 4
Strongly disagree 4
0
3
6
Column B

Interpretation: From the above data it is interpreted that 5 out 20 respondents has viewed that
they are strongly agreed that globalisation impose changes in marketing strategy of business. 7
out of 20 respondents has viewed that they are agreed that globalisation impose changes in
marketing strategy of business. 4 out of 20 respondents has disagreed. And the last is 4 out of 20
respondents has viewed they are strongly disagreed.
THEME 8: John Lewis can improve strategies in order to establish the branch into new location
John Lewis can improve strategies in order to
establish the branch into new location
5
Develop relationship with local consumers 7
Fulfil corporate social responsibilities 8
Strongly agree
Agree
Disagree
Strongly disagree
0
2
4
6
8
Column B

Interpretation : from the above data it is interpreted that 5 out of 20 respondent has viewed that
John Lewis can improve strategies in order to establish the branch into new location. 7 out of 20
respondents has viewed that development of relationship with local consumers will improve
strategies in order to establish the branch into new location. And the last 8 out of 20 respondents
has viewed that fulfil corporate responsibilities can improve strategies in order to establish the
branch into new location. Hence, it is interpreted that fulfil corporate responsibilities can
improve strategies in order to establish the branch in to new location as by fulfilling the
corporate responsibility help the company to increase the goodwill and brand image. In order to
fulfil corporate social responsibilities
Analysis of the findings
According to this analysis, Technological innovation is a major outcome of globalisation
for John Lewis, by entering into developing countries the organisation get access to new
technologies and methods of performing organisational activities which can be beneficial for the
company. John Lewis can follow a workplace health & safety program; the company can also
use honest and fair marketing techniques that reflects company’s integrity. Along with this John
Lewis can adopt effective code of ethics or their business that will outline employee conduct on
challenges or issues such as values, ethics, environment, employee respect, diversity and
customer service. While operating in global business environment corporate social responsibility
is very much essential to be considered in order to reduce the negative impact of ethical
challenges faced by the company in different countries or markets. John Lewis can overcome
these issues or challenges by developing flexible policies and rules so that it can easily change its
process according to the political or legal environment of a new marketplace. Therefore, John
Lewis should focus on entering into new markets or countries using different internationalisation
routes or strategies in order to achieve higher growth and profitability.
P6 Conclusion and Recommendation
Conclusion

Globalisation is considered as one of the best opportunities for business, as it help the
firm to enter into new location and help to experience new things. Also, globalisation describe
the way countries and people of the world interact with each other. By help of globalisation
different culture of people come into contact. Each and every firm desire is to enter into new
location for maximising the profit and gaining the competitive advantages and also for increasing
the demand of the product and services of the firm. For globalising the business the firm has to
deal with many issues and work in order to overcome the issues(Emerson, 2015). Expanding into
new geographic area involve high risk and also involve huge cost and for globalisation proper
market analyses is needed. The biggest advantage of globalisation is that it helps the firm to
generate profit and also help in diversification. By the help of globalisation, it helps to generate
employment and also help to improve standard of living and better purchasing powers.
For the expansion of the business into new location it is necessary to study the rules and
regulation of the economy so that it become easier for expansion. It is important to choose the
location carefully as if the economic condition of that country is good that it will generate more
opportunities but if not good then it will cause negative effect for the company.
Recommendation
According to the primary research and data it is recommended to John Lewis that it should
focus on developing flexible policies and strategies in order to enter into a new or international
market. Flexible working practices and policies of the organisation can assist in performing
business practices easily within fluctuating political environment. It is also essential for the
company to develop effective CSR policies and follow them so that it can fulfil all the ethical
and social responsibilities with the new market. On the other hand, it is also identified from the
above research that John Lewis should improve monitoring of the changing external factors such
as trends, purchasing decisions of the customers etc, to increase their sales. In addition to this, it
is also recommended to the company that they need to focus on technological development to
achieve competitive advantages in the global market. The company can use various innovative
technologies such as Digital marketing, Customer relationship management system etc. The
other recommendations for the organisation are mentioned below -
 John lewis should focus on conducting the market analysis and also try to identify the
cultural difference, the taste and preferences of the people in new market. The norms and
standard should be studies carefully before expanding the business into new countries.

 John lewis should establish a good relationship with the other country local people so that
it helps to generate the demand of the product.
P7 REFLECTION
The research on the impact of globalisation was a great experience for me as it helped me to
identify my strengths and weaknesses in conducting a research. I faced main difficulty in
framing aims and objectives of this research (Bresler and Stake, 2017). I also found it
challenging to select most appropriate research methods for conducting the research. I have
learned the various research methodology use in the project such as research philosophies, data
collection, sampling, ethical consideration etc. I finally selected descriptive research design,
primary and secondary data collection methods to gather useful information related to the topic.
In addition to this, the best part of this research project was conducting primary research. It was a
great experience which helped me to collect useful information in the project also improved my
communication skills. I successfully completed this project on the given deadline by using
different resources such as books, internet etc. The above research reflects to identify the
economic, political impact of the globalisation and how it effects on the business. I also learned
that from the above research the objectives of the research are to identify the benefit of the
globalisation and expand the business and with these above data it will help John Lewis in
expanding its business in different functional units.
CONCLUSION
From the above research it is concluded that globalisation is the wide concept in which business
interact with other country. And it is famous in worldwide. In above research report there are
many strategies of research methodologies is use such as research philosophies, research
approach, sampling, data collection, ethical consideration and also in there report data analyses
taken into account. By the help of Gantt chart and wbs it helps the research project in proper
planning. And also provided various recommendation that help to fulfil the objective of the
research report.

REFERENCES
Books and journals
Bresler, L. and Stake, R. E., 2017. Qualitative research methodology in music education.
In Critical Essays in Music Education (pp. 113-128). Routledge.
Emerson, R. W., 2015. Convenience sampling, random sampling, and snowball sampling: how
does sampling affect the validity of research?. Journal of Visual Impairment &
Blindness. 109(2).pp.164-168.
Flick, U., 2015. Introducing research methodology: A beginner's guide to doing a research
project. Sage.
Kumar, R., 2019. Research methodology: A step-by-step guide for beginners. Sage Publications
Limited.
Mowforth, M. and Munt, I., 2015. Tourism and sustainability: Development, globalisation and
new tourism in the third world. Routledge.
Patten, M. L., 2016. Questionnaire research: A practical guide. Routledge.
Potrafke, N., 2015. The evidence on globalisation. The World Economy. 38(3).pp.509-552.
Quinlan, C. and et.al., 2019. Business research methods. South Western Cengage.
Radtke, R., 2018. Experiential Learning in Campus Evaluation: Integrated Design Research
Methodologies. Journal of Learning Spaces, 7(1).
Sheikh, T. and Sultana, R., 2016. Philosophy of Research. International Journal of Advanced
Engineering and Management. 1(1).pp.12-17.
Silverman, D. ed., 2016. Qualitative research. Sage.
Sutton, J. and Austin, Z., 2015. Qualitative research: data collection, analysis, and
management. The Canadian journal of hospital pharmacy.68(3).p.226.
Vagle, M.D., 2018. Crafting phenomenological research. Routledge.

Online
Research methodologies, 2019. [Online]. Available
through:<https://link.springer.com/chapter/10.1007/978-3-319-96475-1_3>

APPENDIX
Questionnaire
Name
Age
Gender
Do you think that globalization has positive impact on overall working of John Lewis?
 Yes
 No
 Not sure
What is the major benefit of globalization for company?
 Increase demand
 Technological innovation
 Foreign direct investments
 Free movement of labour
What is the major issue face by company if it plans to enter into new geographical location?
 High investment/ High cost
 Political condition and fluctuating rules and regulation of country
 Different perception of consumers
 Others
Do you think that John Lewis is prepared to operate under the rules of globalized word?
 Seriously prepared
 Partly prepared
 Not prepared
Do you agree globalization impose changes in workplace culture and does it affect marketing
function?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
What is the major ethical impact of globalization on business function of John Lewis?

 Ethical perception and culture differences
 Corporate social responsibility
 Economic efficiency from social point of view
Do you agree that globalization impose changes in marketing strategy of business?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
How John Lewis can improve strategies in order to establish the branch into new location?
 John Lewis can improve strategies in order to establish the branch into new location
 Develop relationship with local consumers
 Fulfil corporate social responsibilities