Managing Accommodation Services in Hospitality Sector - Desklib

This report discusses the key roles of front office and housekeeping departments in Premier Inn, interrelationships between departments, importance of security, and more.

Managing
Accommodation
Service

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
TASK 2............................................................................................................................................3
Front office functions within a variety of accommodation services......................................3
Discuss the key roles within the front office department of the chosen organisation ...........4
Analyse how operations of the front office department within a selected organisation meet the
overall business mission and objectives ................................................................................4
Key roles of housekeeping department within Premier Inn ..................................................5
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand...........................................................................................................................6
Importance of interrelationships between housekeeping and other departments..................6
Evaluate the relationship among the housekeeping and other departments in order to provide
effective quality accommodation services..............................................................................7
A range of the different accommodations services and role of front office for the purpose to
meet the overall business objectives for profitability and guest satisfaction ........................7
Examining the importance of scheduling maintenance or repair work to minimise disruption
to guests..................................................................................................................................8
Discuss the importance of security within a selected organisation.......................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Accommodation is defined as the shelter that is provided by business partner to the
customers in return of money. In addition to this, it is one of the significant part of hospitality
sector as it contributes the most to it. Accommodation service provider is basically the
organisations that is dealing within the hospitality sector for providing best quality service to
customers and visitors. In the present report, Premier Inn is taken into consideration. It is a
British limited service hotel chain and one of the UK’s largest hotel. It was established in year
1987 and headquartered in England, UK. The present report will discuss about various
accommodation service provider in hospitality sector. Along with this, there is a discussion about
grading system and the function as well as role of front office. Furthermore, housekeeping
department and its interrelationship with other areas is elaborated.
TASK 1
(Covered in PPT)
TASK 2
Front office functions within a variety of accommodation services
A front office is basically considered as the part of the company which basically comes into
contract with clients that further includes service, marketing and sales department that involves
solving issues related to the services, finding solutions and handling customer queries. In context
to front office there are various functions which basically involves:
Reception: It is considered as one of the most important part and the major function of the
front office and it basically involves responsibilities which further involves handling the queries
of issues and queries of customers regarding the instructions, clients and favours etc(Chittiprolu,
Samala, and Bellamkonda, 2021).
Reservation : It is one of the important function of the front office and involves handling the
clients which further involves booking of the banquet halls and rooms according the needs and
demands of the customers.
Paying guests : Another function of front office involves paying guests which includes
providing data and information in relation to the conditions and terms prior reservation of the
accommodation.

Hotels: In context to hotels, the major function of front office is related to the formulation of
data and information regarding the collection and booking of requests in relation to the
queries and grievances of customers. In context to Premier Inn, the main and the most
effective function of front office is to carry out the bookings and data for the “Check In” and
“Check out” related data(Kaushik and Kumar, 2018).
Discuss the key roles within the front office department of the chosen organisation
In context to Premier Inn, the organisation being one of the luxury company involves a
effective and efficient front office department which plays a very significant role in the
hospitality industry. The main role of front office department in the Premier Inn is to solve the
queries and problems in relation to the customers.
Role of Front Office Department
Division of Front Office: In context to front office, there are various issues they need to
face which basically involves satisfying the customers and meeting their expectations. In Context
to Premier Inn, the front office focuses on providing a positive impact on the consumers and also
to solve their queries as per their situations(Andrews, Nicoletti and Timiliotis, 2018).
Front Desk Representative: In context to hospitality, the role of front desk is to note down
the data related to the room reservations and also to provide data and sufficient information
related to guests and also to manage the payments. In context to Premier Inn, the main role of the
front desk is to allocate rooms to the customers with required facilities and to solve their queries
and issues and provide them best experience.
Front Office Manager: The front office manager is basically involved in handling the
operational related work which involves calling, direct supervision and reservations. The major
duty and role of front manager involves keeping the record of bookings and registrations. In
context to Premier Inn, the main duty of front office managers is to solve and handle queries and
issues of customers.
Analyse how operations of the front office department within a selected organisation meet the
overall business mission and objectives
In context to the front office department, there are various functions that need to be
performed by them which involves finding solutions and solving queries of the guests that
contributes towards achievement of organisational goals and objectives. Moreover, there are
various duties and responsibilities that helps in achievement of organisational goals. In order to

achieve the goals effectively and efficiently it is very important for the companies of hospitality
sector to keep their customers satisfied with the services of the organisation(Fu and Wang,
2020).
Key roles of housekeeping department within Premier Inn
Housekeeping department is basically the team who is responsible to keep the premises of
hotel clean and attractive for the visitors and guest. In addition to this, the housekeeping
department ensure that the hotel remain clean and is comfortable for the guests that develops
brand image and positive mind-set towards hotel(Ye, Jiao and Yan, 2020).There are various
forms of accommodation service provider prevail within the housekeeping department that has
different roles as well as responsibilities to perform. The housekeeping service is mainly of three
forms which are as follows:
In-house housekeeping Out housekeeping
It is basically when hotels have their own
housekeeping people available 24*7 to provide
services. In relation to Premier Inn, it has
individual housekeeping department because
of which it is able to provide effective and
valuable service to customers.
In this type of housekeeping, an organisation
outsource housekeeping roles and
responsibilities to external party. It is mainly
consist in small hotels.
Roles & responsibilities of housekeeping department:
It is analysed that housekeeping department plays various roles within a hotel in order to
manage their teams and fulfil different responsibilities and is given below:
Managing multicultural team- In every organisation, there is diversified staff members
and so as housekeeping department of Premier Inn. The executive housekeeper manage all the
members associated to various places and culture so that all the activities are implemented in a
proper manner.
Managing HR concerns- It is analysed that the executive housekeeper of Premier Inn is
responsible to manage its housekeeping team in an effective way, They are also responsible to
hire employees as per their requirements. In addition to this, they also analyse the requirement of
training to new and existing employees that assist in declining employee turnover ratio.

Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand
Linen Stock basically involves the linen inventory's standard stock amount which is very
significant and essential for the operations of the organisation in a smooth and effective manner.
The linen stock plays a very important role in the organisation specially in the hospitality sector
which basically involves:
Providing better quality: For the objective to forecast the line stock it is very important to
provide the best quality services to the customers and keeping the consumers satisfied and should
not involve any kind of the negative aspects that can affect the organisation in a negative
manner.
Demand Forecasting: When it comes to hospitality sector, there is a requirement of linen stock
for the consumers. Once the consumers enter into the hotel it is very important for them to
provide a soothing experience in the services and it is very important to satisfy them with the
best quality products and services(Alsheyadi and Albalushi, 2020).
Shortage of inventory: There is always a high chances of uncertainty when it comes to
inventory level. A decrease in the quality of services results in lack of control on the uncertainty
factors. There is high chances of the conflict if there is a slight decrease in the quality of products
and services offered.
Importance of interrelationships between housekeeping and other departments
When it comes to housekeeping units it is very important and they are mainly responsible
and accountable for the health and cleanliness of the hotel premises. In context to Premier Inn,
the housekeeping and other services of the hotel are highly interrelated as its functions are
dependent and interlinked with each other.
Food and Beverage and Housekeeping: The main department in the hospitality sector involves
the kitchen department which is highly important for the entire organisation. The food and
beverage is something which is always in demand by the costumers and need to made as per the
needs and preferences of the customers. In context to this, the housekeeping department is the

one who is involved in delivery of the beverages and food which are ordered by the customers in
their rooms.
Front office and Housekeeping: The front office unit are the one who manage each and every
booking and accommodations. The main objective of the front office is to keep the
housekeeping department well informed about the data related to the check out and check ins
whereas the duty of housekeeping team is to maintain the hygiene of the rooms.
Conference and Events and Housekeeping: In context to premier inn, the organisation is
considered to be one of the multinational hotel chains which are basically involved in providing
luxury services to its customers. There is a separate department for the control over the
management of conferences and events. The housekeeping department plays a very important
role in the maintenance and ambience of the events and housekeeping.
Evaluate the relationship among the housekeeping and other departments in order to provide
effective quality accommodation services
In order to achieve organisational goals in a effective and efficient manner it is very
important to have a cordial relationship among the various departments and the housekeeping
department which helps and contributes towards the effective quality accommodation services.
The main objective of the hospitality industry is to keep its customers satisfied by offering best
quality services and products to the consumer and it is possible only when the housekeeping
department and other departments work together in a effective way.
A range of the different accommodations services and role of front office for the purpose to meet
the overall business objectives for profitability and guest satisfaction
The front office department plays a very important role in satisfying the guests and to
increase the profitability of the organisation. The various accommodations services such as bed
and breakfast helps in increasing the customer satisfaction level. The major role of the front
office is to ensure that the customers are being offered the best accommodation services and are
given best quality services by the hotel stall till the customer check out. This not only helps in
keeping the customer satisfied but also helps to contribute towards the growth and profitability
factor of the company.

Examining the importance of scheduling maintenance or repair work to minimise disruption to
guests
When it comes to hospitality sector, the consumers plays a huge amount of money for the
purpose to satisfy their needs and wants. In context to premier inn, the organisation is one of the
luxury service provider and the most important objective of these industries is to keep the
customer satisfied with proper maintenance and keeping the infrastructure clean. It further
involves the continuous repairing. In order to meet the needs and requirements of the consumers
it is very important to have a facility manager, a facility manager need to perform a set of
responsibilities and roles mentioned below:
Forecasting and planning for future needs of the facilities: In context to Premier Inn, the
facility manager is responsible for the management of infrastructure and resources. The main
objective is to make plans as per the needs of the hotels.
Supervising teams across different divisions: The major responsibility of the facility manager is
to supervise the teams for the purpose to make arrangements for the hotel(Clarke and Parsell,
2020).
Importance of scheduling maintenance or repair work
Customer Satisfaction: In context to Premier Inn, the main objective of the organisation is to
provide the best quality products and services to the customers. For the purpose to enhance the
customer satisfaction it is very important to keep the hotels supervised and well maintained.
Maximize usefulness of assets : In context to Premier Inn, the main objective is to attract more
and more customers and rendering them best services for the better stay experience with the use
of increasing the effectiveness of the infrastructure(Lu, Cai and King, 2020).
Discuss the importance of security within a selected organisation
When it comes to security manager, the main role of these managers is to analyse and
identify the security operations of the company. The another objective is to implement the norms
and policies in order to make the customers feel secure and safe. In context to Premier Inn, the
security department plays a important role in making the customers feel safe and secure and also

ensuring to make the organization environment safe and secure. There are various roles and
responsibilities of the security department and are mentioned below:
Alarms and Camera Systems: The camera and alarm are considered to be a major part in the
security and they play a very significant role in the situations which involves high risk and
emergency and for the purpose to be well aware of the various measures and precautions. In
context to Premier Inn, the organisation has implemented various cameras and alarm system in
order to detect the various problems or detecting the risk in order to ensure the safety of the
consumers(Mousavi, Bossink and van Vliet, 2018).
Risk Assessment of security plans: In context to organisation, the major responsibility of the
security manager is to analyses and assess the risk which is associated with the security plans and
in order to ensure the safety of the customers and staff members in the organisation. In context to
Premier Inn, the organisation is quite effective in ensuring that proper measures are taken into
consideration that helps in measuring the uncertainty and risk for the purpose to take
actions(Ritchie, 2021).
CONCLUSION
From the above study, it has been concluded that accommodation is one of the important
aspect of hospitality organisation as it help in providing quality service to customers which
further help to increase sales and profitability level. In addition to this, it is vital for hotels to
focus on changing requirements of customers and fulfil them in order to remain competitive at
marketplace. It also involves the importance of the department and security manager in the
company. The elements basically involves the various benefits in the hospitality industry.

REFERENCES
Books and Journals
Alsheyadi, A.K. and Albalushi, J., 2020. Service quality of student services and student
satisfaction: the mediating effect of cross-functional collaboration. The TQM Journal.
Clarke, A. and Parsell, C., 2020. The ambiguities of homelessness governance: Disentangling
care and revanchism in the neoliberalising city. Antipode, 52(6), pp.1624-1646.
Fu, Y.K. and Wang, Y.J., 2020. Experiential value influences authentic happiness and
behavioural intention: Lessons from Taiwan’s tourism accommodation sector. Tourism Review.
Lu, L., Cai, R. and King, C., 2020. Building trust through a personal touch: Consumer response
to service failure and recovery of home-sharing. Journal of Business Research, 117, pp.99-111.
Mousavi, S., Bossink, B. and van Vliet, M., 2018. Dynamic capabilities and organizational
routines for managing innovation towards sustainability. Journal of cleaner production, 203,
pp.224-239.
Ritchie, M., 2021. Housing for students and young people. In Metric Handbook (pp. 24-1).
Routledge.
Ye, Y., Jiao, W. and Yan, H., 2020. Managing relief inventories responding to natural disasters:
Gaps between practice and literature. Production and Operations Management, 29(4), pp.807-
832.