Managing Accommodation Services ( Distinction Criteria )

This report discusses the various types of accommodation services provided by the hospitality industry, including hotels, bed and breakfast, resorts, and service apartments. It also covers the different ownership options available, the importance of hotel classification, and the role of the front office and housekeeping departments. Additionally, it highlights the interrelationships between departments and the contributions of Hilton to the UK economy.

Accommodation Services

Table of Contents
Types of Accommodation Services............................................................................................3
Types of ownership Options..............................................................................................4
Importance of Hotel classification.....................................................................................5
Role of front office department...................................................................................................5
Contribution of Housekeeping Department................................................................................7
Key role of house keeping department..............................................................................7
Importance of forecasting linen stock................................................................................8
Interrelationships between housekeeping and other key departments...............................8
Role of Facilities and securities..................................................................................................9
Importance of scheduling maintenance.............................................................................9
Importance of security in Hilton........................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Accommodation services refers to the facility provided by the hospitality industries to the
customers that includes room, building, beds and breakfast. Focus of such services are the
satisfaction of the customer and hotels are mainly registered for providing such services. Hilton
hotels and Resorts is the hospitality industry that provides hotels and resorts services to the
people. The company is in United Kingdom. Ownership options that are available to the
accommodation services also plays an important role in such industry. This report will discuss
about the accommodation services and the role of ownership in providing these facilities to the
consumer. This report will also discuss about the importance of hotel classification. It will also
shed light on role of front office department along with the contribution of housekeeping
department. Various facilities and securities will also be discussed that plays an essential role in
hospitality industries.
MAIN BODY
Types of Accommodation Services
There are various types of accommodation services provided by the hospitality industries.
These services are the essential part of the services as people book hotels to enjoy the benefit of
these services. Following are the accommodation services that are being provided by Hilton
company.
Hotels: It refers to the accommodation service at a location that offers its facilities and
services for sale. The location that is consists of rooms that are provided to the customer along
with various services such as 24 hour front desk, room services (Domaneschi and et.al., 2018).
There are various types of hotels that provide different services to the customer. Different types
of hotel services at Hilton include bed, room, Laundry services, local magazine, swimming pool,
TV channels. These services plays an important role in the economy of UK as the people from
abroad come to the country and the facility that is necessary to stay in the country. It benefits the
economy by increasing the sale o the services to the customers.
Beds and Breakfast: the accommodation services related to the beds and breakfast refers
to providing bed to the customer to stay and sleep in the room and breakfast is also provided to
the customer so that they do not have to search restaurants nearby for breakfast in the morning.
Bed a breakfast refers to the accommodation service in the United Kingdom that is traditional tpe
of guest house or home stay (Roma, Panniello and Nigro, 2019). The service of breakfast is

provided to the customer in order to increase the engagement and most of people are more likely
to have breakfast in the morning without searching for it. Facilities in the hostility industries such
as Hilton contribute a major role to the economy of the country. As chefs are need to prepare the
breakfast that lead to the employment in the industry and it provides increase in GDP of the
United Kingdom.
Resorts: it refers to the vacation place that include food and entertainment. Such types of
accommodation services are provided to the tourist that are on holiday. The service is provided
to them so that they can enjoy their holiday and it also helps them to get various other facilitators
to increase their experience in tourism such as food, drinks, entrainment, shopping, spa and
poolside bar (Ahn and Back, 2018). The contribution of resorts in economy of United Kingdom
is that attracts the people to make international trip to United kingdom. The consumption of such
services by the people lead to the increase in the earning of hotels and that improve the economy
of the country.
Service apartments: it refers to the furnished room or location that are usually available
for people for short or long term stays. It s the core part of the hospitality industry. Services
provided by these apartments in Hilton company are living space for the person, kitchen,
furniture and equipment and typical length of stay (Le Ha and Thao, 2021). These services are
more costive as compared to hotels. It contributes a lot to the economy as nowadays people are
more likely to refer service apartments to stay as compared to hotel room.
Types of ownership Options
There are different types of ownership option available to accommodation services.
Following are some types of services that are available to accommodation services.
Independent hotels: It refers to the hotel that is independently owned and run. These
hotels do not allow other properties to use the name of brand. Such hotels are operated by only
one company at all the locations all the facilities are provided by itself. Such hotels do not
partnership with other companies to expand its business. Independent hotels can have more focus
on the needs of the customers to improve the business sale. It is not interfered by other brands.
Referrals: it refers to the group that is consisted of various number of properties that are
independently operated and joined under a common identity.

Chain hotels: It is defined as the chain of hotels at different locations that are operated
under the ensign of a Hotel group (Chen, 2019). The legal status of chain hotel might be
different. Majority of hotels are operated under chain hotels. Hilton hotel and resorts is a good
example of chain hotels.
Franchising: it refers to the type of hotel where the owner shares the brand value to the
other operators, and they run the service under the name of brand. Franchising provides
permission for the local owner to use the parent company's name or brand to improve the value
of business.
Importance of Hotel classification
Hotels are classified into grades and that shows the level or value of the hotel. This
classification plays an important role in the hospitality industry as it helps the customer to
understand them better about the quality of services that are being provided by the hospitality
industries. Following are the classification of the hotels.
3 star: a 3 star hotel is generally located in business areas. Accommodation services provided by
the hotel are furnished dining rooms, with minimum 20 lettable rooms, all the room have
attached bathrooms, laundry services are also provided in 3 star hotel.
4 star: Generally 4 star hotels are located in areas with architectural features. Services provided
by such hotels include separate special restaurants that is designed with dancing facilities, each
guest room has telephone, radio and background music services.
5 star:s It refers to the luxury hotels that have the most expensive and quality services for
customers. Services are provided by quality and highly trained staffs. Variety of services include
25 minimum lettable rooms, swimming pool and ample parking (Fathin, Ningrum and Abas,
2019).
Role of Online Reviews
Online reviews plays an important role in the field of accommodation services as it helps the
customers to classify the different hotels and services on the basis of online review. Different
websites provide the online review of the hotels and it helps people to get grounded feedback
that been provided by the experienced customers. These reviews help people to choose the best
accommodation services according to their preferences. This classification of hotels create a
huge impact on the hotel. Better and quality services are provided by the hotel in order to keep

the good and positive feedback of the customer on the online websites. Classification system are
also provided for the customers to compare the hotels and rooms help them to choose the most
suitable service for them.
Role of front office department
Front office plays an important role in the hospitality industry. Various functions are
organised by the front office in the industry. Organisation of the front office include various
authority and channels of communication. Front office hierarchy include front office managers,
assistant front office manager and guest relation manager. Following are the front office function
within a variety of organisation.
Bed and Breakfast: the role of front office in bed and breakfast service is to enter the
details of guest and provide them necessary information related to the service that are bing
provided by the bed and breakfast accommodation services. It also consider the sign out of the
guest after the breakfast provided to the guest. The maintenance and the charge of services is
also considered by the front office.
Hotels: The role of front office in the hotel is to ensure the check-in and check out of
guest and providing them keys of the room. It also help the people to solve their query related to
the hotel services. The job of front desk in hotel is to keep all the information that is necessary
for the hotel (Sihombing and Danito, 2021).
Guest house: The majority of roles are played by the front office in guest house. All the
services are in care of front office, and all the services such as cleaning, providing food and other
operating task are monitored by the front office in the guest house as such accommodation
services are small and it does not have large number of employees so front office managers have
to perform majority of task in the guest house.
Chalets: Front office is known as the nerve at the chalets as the guest are majorly
depended on the front office in such accommodation services. The major reason behind that is it
does not include many employees as families book such services for their vacations and the front
manager have to perform all the major task. It also serves other services to the guest that is
requested by the guest.

Hilton is a reputed company in the field of hospitality industry. The front office is the face of
hotel. Various roles are performed by the managers at the front office in Hilton that are as
follows;
Ensuring service from hotel: Main role of the front officers in Hilton is to ensure that the guest
receive the best quality of service. The satisfaction of the customer is very important of the
organisation. Service offered by the company needs the feedback to improve the quality of the
service. The role of front managers is to take the feedback and ensure the best service by
overseeing and monitor all aspects of hotel including guest rating, team member activities and
achievement (Järvi, 2019). Front office managers are focus on the other activities that lead to the
better service to the guest such as public parking areas, access points, nearby places as these
things are value added services to the potential guest.
Staff schedule: Staff schedule is also maintained b the officers at the front office job. As Hilton
provide 24 hour reservation service, shift schedule becomes very important in such cases. Front
office keep the record of the staff schedule and all the timings are recorded. It helps the
organisation to understand the timing of the employees and the font office also guide the staff in
relation to the worming as they know which room is needed to be clean and housekeeping
services are also monitored and operated by the front office in Hilton.
Dealing with guest : The role of front office is to register the details related to the guest in the
hotel or other hospitality industry. Other query of the guests are also solved y the front office as
they are concerned with the effective services to the guest in the hotel. The front officers in
Hilton deal with the guest in professional way as they are trained and have effective
communication skills. Front officers also have responsibility in order to solve the matter that is
being faced by the guest related to the service of hotel.
Contribution of Housekeeping Department
Key role of house keeping department
Keep facilities clean and maintained: major role of the housekeeping services in Hilton is
to keep the facilitators clean. It is cleaned by washing floors, removing stains and vacuum. The
rooms are cleaned and arranged by the housekeeping. The role is played at higher level by the
staff in cleaning as clean room plays an important role experience of the guest. Housekeeping
keeps the room cleaned and stain free.

Laundry cleaning: the role of laundry is also played by the housekeeping in hospitality
industry as the bedsheets and cloths of the guests are being washed and ironed. Hilton is majorly
concerned about the housekeeping services as the cloths of guest needs to be well maintained.
Such services is done with care by the housekeeping in the company (Alcalde-González, Mozo
and Bustos, 2021).
Making beds: It refers to the arranging the bed and other thing in the room properly in the
room. Check out of the guest leaves the room messy, the of housekeeping is to rearrange the
room and make the bed properly that create a good impression on guest in Hilton hotel.
Importance of forecasting linen stock
Linen stock refers to the resources that are required in providing services to the guest in
the organisation. It is very important to forecasting the linen stock and other guest supplies to
ensure the availability of supply that meet the demand in the organization. Forecasting of
supplies refers to the checking the availability of inventories in the accommodation services such
as towels, sanitizer, mask and other equipment that are need to fulfil the requirement of the guest
(Olimovich, Bakhtiyorovich and Salimovna, 2020). Forecasting and keeping the inventory
before the demand increase lead to the smooth running and it does not lead to the shortage of the
linen stock in the organization. Shortage of Linen stock lead to the lead to the massive
disturbance in the service of the hotel so it is necessary for the managers of the company to
ensure the availability of the stock and other inventory products by forecasting and meet the
demand of the guest. It provides better experience to the guest with the service of the staff in the
hotel.
Interrelationships between housekeeping and other key departments
It is very important to ensure the relationship between the housekeeping and other key
department such as front office department in the organisation. It helps the accommodation
services to provide quality provisions and services to the guest (Rosemberg and Li, 2018). Hilton
always keep priority to the better relationship between the departments in the organisation.
Interrelationship between housekeeping and other departments help the house keepers to get
information about cleaning and laundry. This communication between the department lead to the
improvement in the service quality. The relationship between department of the organisation lead

to the better communication and understanding that lead to the better and effective work in the
organisation. It increase the service quality in various ways as the housekeeper are interacted
with the guest and they understand the guest that lead to increase the understanding of customers
and necessary steps can be taken in order to improve the customer satisfaction in Hilton.
Interrelation between housekeeping and other department such as front office increase the
understanding between both department that also help in the training and development of the
workers in the organisation.
Role of Facilities and securities
Facilities and security are the essential factors in the hospitality industry. Facility refers to
the various services that is provided to the guest in the organization and security refers to the
protection of the information and other important things in the hostility industries. Security of the
guest is also considered as the main task of the industries.
Following are the importance of scheduling maintenance or repair work to minimize disruption
to guests and importance of security in Hilton.
Importance of scheduling maintenance
Scheduling maintenance refers to the repairing of the services or rooms in the
organisation so that it do not cause any disturbance to the guest. Repairing thing in time is
necessary as these are the thing that create a great impact on the image of the organisation.
Repairing of furnitures and rooms and water supply system is necessary for the accommodation
services. Scheduling maintenance keeps the services updated and reduce the barriers related t the
disturbance in the service to the guest. It improves the quality of services by maintaining the
inventory in the organisation (Menter, 2021). The maintenance also includes heating, plumbing,
lighting, grounds keeping, cooling and electric equipments. It allows the accommodation service
providers to ensure the quality of service. The problems are solved and keep the quality by small
amount of investments in the organisation. Scheduling maintains do take much time in
maintenance as it is done on schedule so it requires less cost and less time in the organisation. It
increase the asset life expectancy as it prevent the breakdown of the asset that save the cost of
the organisation (Razalli, Abdul Rahim and Hassan, 2019). The culture of scheduling
maintenance lead to the effective performance. The quality of services increase which lead to the
increase of customer satisfaction improve the image of accommodation services.

Importance of security in Hilton
Hilton is a reputed company and security of the company plays an important role in the
organisation. With the importance of data security in the company, Hilton is at better position to
implement effective strategies to ensure the safety of customer data. The room keys also plays an
important role in the security of the customer. The lost of key can increase threat to the security
and safety of the customer. Front office of Hilton ensure the safety of the key of the room. The
services like fire alarm and fire extinguisher also improve the safety in the company. Guest feels
safe with the services such as availability emergency door and security alarm in the hotel.
Providing staff lockers, insurances, health schemes, provident funds etc. also ensure the safety in
the organisation. Staff security include Protective clothing, shoes, fire fighting drills, supply of
clean drinking water use of aqua guards, sanitized wash rooms etc. it is also necessary to keep
the staff safe and the security of staff in the organisation keeps them, motivated and engaged.
The security of guest luggage include Secure luggage store rooms and proper equipment such as
luggage trolley and bell hop trolley should be provided, such services in Hilton ensure the
protection of guest's luggage and it is the most important part in the security as the lose of
luggage lead to the massive harm on the image of the company. Company take proper effective
activities in order to maintain the security of guest and their luggage.
CONCLUSION
From the discussion in the report, it can be concluded that various types of services are
provided by accommodation services hat included hotels, bed and breakfast, resorts and service
apartments. These services provided different types of facilities to the guest. different types of
ownership option available to accommodation services included independent hotels, referrals,
chain hotels and franchising. Hotel classification helped the customer to understand better about
the quality of services that were being provided by the hospitality industries. Various functions
are organised by the front office in the Hilton that include dealing with guest, keeping staff
schedule and other services. Major role of the housekeeping services in Hilton is to keep the
facilitators clean. report also discussed about the importance of facilities and security in the
hospitality industries.

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