Managing Accommodation Services in Hospitality Industry

Managing
accommodation services

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
P1. Identify Scale and size of accommodation service found in hospitality industry.................1
P2. Examination of different forms of ownership available on accommodation service............2
P3. Discussion of role of grading, classification systems and online review..............................3
P4. Examination of organisation of front office function in variety of accommodation service 4
P5. Discussion of key roles within front office department for organisation..............................5
P6. Review of key roles found in housekeeping department in organisation..............................6
P7. Assessment of importance of forecasting linen stock and other guest supplies in order to
ensure sufficient supplies to meet demand..................................................................................6
P8. Illustration of importance of interrelationship between housekeeping department within
organisation to provide quality provision and service.................................................................7
P9. Examination of importance of scheduling maintenance or repair work to minimise
disruption of progress..................................................................................................................8
P10. Discussion of importance of security in organisation.........................................................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Accommodation service is one of important service which plays important roles in
enhancing experience of customers to visit a place. Managing accommodation service is one of
important task in hospitality industry (Brochado and Pereira, 2017). In managing
accommodation managers of company needs to deal with human resource, inventory and budget.
In includes various department including front office department, housekeeping department, food
and beverage department, kitchen department and many more. This project report includes study
of Hilton International Hotel which is an American Hotel chain. This organisation is established
in the year 1919 by Conrad which is offering their service in hospitality industry. In includes
explanation of different types of accommodation service available in industry. In this, discussion
of various role of front office department in accommodation service is also discussed as they
play very important roles in order to manage service effectively. Accommodation services
includes assessment of contribution of housekeeping department which provide effectiveness of
these services. Moreover, it also discusses exploration of role facility and security.
MAIN BODY
P1. Identify Scale and size of accommodation service found in hospitality industry
Hospitality industry is referred as the wide category of service industry which is involve in
providing various services to their customers such as food and drink services, travel and tourism,
restaurant, hotel and lodging. Concept of accommodation is defined as various facilities such as building,
lodging as well as room that are provides shelter to an individual for stay, live and sleep (Brochado and
Rita, 2018). Accommodation is being classified in various types that are offered by the hospitality
industry through hotel, resort, motel and hostels. Basically, accommodation is the activity that provides
accommodating services to customer to satisfy their needs and requirements in order to enhances their
experience with organisation. Scale and size of accommodation services are mentioned below:
size of hospitality industry can be understanding through analysing the contribution of industry in
world economy. It contributes 6.5 trillion dollars of total business of world. Hospitality industry
contributes in UK GDP by 11%.
World-class services: In this category of accommodating services luxury hotels are included
which targets top business executives, high ranked politicians and entertainment celebrities as their
primary market. They offer higher scale restaurant, lounge and dining services to their customers.
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Mid-range services: In this accommodation services mid-range hotel services are included that
attracts largest part of travelling people. These hotels do not contain elaborated services as well as
adequate staffing. These hotels offer food and beverages, uniformed services, in-room services as well as
other facility to their customers in order to enhance their experience with organisation.
Budget or limited services: These type of accommodations provides conformable, clean, safe as
well as inexpensive room services to their guest to meet their basic needs. These hotels are for budget
minded travellers who demand for minimum services room and comfortable stay without any additional
cost for costly services.
P2. Examination of different forms of ownership available on accommodation service
There are different types of ownership and affiliation like independently owned
properties and chain hotel management including franchise, referral groups and management
contracts. These forms of accommodation service are as follows:
Independently owned properties: This is one of hotel ownership which provide
freedom to owner and also includes high risk. In this, owner of hotel is free in order to make any
decision related to staff, growth and operational structure of company but they do not get any
advantage of brand. In this marketing efforts and research is to be built from ground by owner.
Hotel chain Management:
Management contracts: Management contracts refers to hotel management organisation
which are operating properties owned by other person or entity. There are some cases where
hotel owners arrange other person to run their properties through management contracts who has
specialisation in hotel management. There is basically tow reason behind doing that owner does
not have skills and expertise or does not has any desire to be involve in hotel management.
Franchise: Franchise is another method of owning of accommodation service which has
its own advantage as well as disadvantage. It method get various benefit like getting recognition
of name of brand in minds of consumer (Fox, and Whittlesea, 2017). It is one of business model
as well as national marketing but owner is depending on name of brand for their business. In this
situation, if brand is losing their image and popularity, owner of business also needs to face
losses. In addition to thus, this operation is getting limited growth operations.
Referral group: Referral hotel is another operation of hotel ownership which operates
independently but also maintain affiliation in given chain. In order to say in this type of chain,
business needs to meet minimum criteria.
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