Managing Accommodation Services Assignment - Travelodge Hotels Limited
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Added on 2020-10-22
Managing Accommodation Services Assignment - Travelodge Hotels Limited
Added on 2020-10-22
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Managing Accommodation Services
Table of ContentsINTRODUCTION...........................................................................................................................2TASK 1............................................................................................................................................2P1 Scale and size of the accommodation services ......................................................................2P2 Different forms of ownership available to accommodation services ....................................3P3 Role that grading, classifications systems and online review sites play while bookingaccommodation............................................................................................................................3TASK 2............................................................................................................................................4P4 Front office functions within variety of accommodation services.........................................4P5 Key roles within the front office department..........................................................................5TASK 3............................................................................................................................................6P6 Key roles of housekeeping department in Travelodge...........................................................6P7 Importance of forecast linen stock .........................................................................................6P8. The importance of interrelationships between housekeeping and other key departments....6TASK 4............................................................................................................................................8P9. The importance of scheduling maintenance or repair to minimise disruption to guests.......8P10. The importance of security in Travelodge Hotels limited...................................................8CONCLUSION ...............................................................................................................................9REFERENCES..............................................................................................................................101
INTRODUCTIONManaging accommodation services is the provision of overnight accommodation forpeople traveling away from home. The accommodation includes food and beverage sectors.Accommodation services drives the hospitality industry. The project report is based onTravelodge Hotels Limited. Travelodge Hotel limited is the private company that operates hotelsand hospitality industry in United Kingdom. The Travelodge Hotels limited was founded in theyear 1985. Its headquarters was situated in Thame, England in UK. The project report willoutline the scale and size of the accommodation services. The project report will explain thedifferent forms of ownership available to accommodation services. The project report willfurther explain the organization of the front office. The project report will discuss the key roleswithin the front office of Travelodge Hotels limited. The project report will illustrate theimportance of interrelationships between housekeeping and various departments. Lastly thereport will discuss the importance of security in Travelodge Hotels limited.TASK 1P1 Scale and size of the accommodation services Hospitality industry is the term that provide services like lodging, food, accommodation,event planning, traveling and many more fields within this sector of industry. It depends on theavailability of time and the income of the consumer. It includes restaurant, hotel that areconsisting of different groups that provide the maintenance facility and direct operations to thecustomers. In hospitality sector the success of a business depends on the customer. There aredifferent sectors of the hospitality industry such as lodging- accommodation, Food and beverage,Travel and tourism, Entertainment industry and timeshare (O'Connor and et. al.,2016).Hospitality sector plays an important role in the industry as it provide many services to itscustomer.Accommodating services provide advice related to housing and help in finding out theproper accommodation and services to customers. As in accommodation is providing to satisfythe needs and wants of the customer. This contributes over 23% of gross value to the industry. Ithas a vast scale of services that is being provided by it. This helps in providing many facilities tothe people. The accommodating services play an important role in the service industry. Asnowadays these industries are spread in vast areas. As there are large number of accommodationservice that are being provided by this sector. As accommodation plays an important role in2
hospitality sector. Vast area that is being served by the company. As it covers the larger part ofhospitality industries (Minh and et. al., 2015). As it provides many services from breakfast toother facilities that is offering the lodging services. Customer service is important for theaccommodation sector.P2 Different forms of ownership available to accommodation services There are different forms of ownership that are available to accommodation services areas follows:Franchise: A franchise is the ownership that is based upon the marketing that is being adoptedby the company for expansion of its business in other countries. This ownership helps inexpanding the growth strategy of the company. Adoption of franchise helps in increasing thesales that helps in earning the profit for the company. If the brand is losing the popularity in themarket the company can open its business by taking franchise from the other company.Franchise is limited to expanding in other territory of the market (Newman and Madaus, 2015).Privately owned: This form of ownership provides freedom to the owner bearing higher risk. Asin privately owned all the decisions are taken by the owner related to staff, structure and growth.All the research is being done by the owner itself as the business is run by it. Risk is beard by theowner itself as whole operations are under it.Leased: This form of ownership is also similar to privately owned but the building belongs tosomeone else. This agreement is done for the longer period of time. There are two parties whenthe building is given on lease one is the lessee who pays rent to the landlord while lessor receivespayment from the tenant. When the owner is not there to look after the building then it gives onlease to the other person but here only ownership transfer to the lessee not the physical transferof ownership the building is owned by the same person but run by the other person (Aguilera andCrespi-Cladera, 2016).P3 Role that grading, classifications systems and online review sites play while bookingaccommodationGrading, classification systems and online review sites play an important role in bookingaccommodation as customers are the king of the market nowadays. Before purchasing anyproduct or services customers take reviews from the market. As reviews and grading plays animportant part in attracting more customer towards the company. As reviews will reflect thegoodwill of the company in the market. If the reviews are good then more customers are3
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