Managing Accommodation Services (Part 1)

Managing Accommodation
Services (Part 1)

Cover Content
 Introduction
 Scale and size of accommodation
 Different forms of ownership
 Role of grading, classifications systems and online review
 Functions of Front office department
 Key roles of front office department
 Conclusion
 References

Introduction
Hospitality sector covers a wide range of firms which provides
their services to the customers for improving the customer
satisfaction and experience. These firms provides services such
as accommodation, food, travel etc. The Chosen organisation for
this presentation is Accor hotel which is operating the Ibis Styles
London Southwark hotel.

Scale and Scope of Accommodation
Hospitality sector is providing various growth opportunities to
the people living in UK. It is the largest industry in the UK in
terms of providing employment, development and growth
opportunities etc. The data for supporting this argument is given
in next slides: