Managing Accommodation Services in Radisson Hotel

This report discusses the organization of front office functions and key roles in the housekeeping department in Radisson Hotel. It also emphasizes the importance of scheduling maintenance and security in the hotel.

Managing
Accommodation
Services

Contents
INTRODUCTION...........................................................................................................................3
TASK 2............................................................................................................................................3
Discuss the organisation of front office functions in a verity of accommodation service..........3
Key roles and responsibilities of within front office department................................................4
TASK 3............................................................................................................................................5
Key roles found within housekeeping department......................................................................5
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to
meet demand................................................................................................................................5
Importance of interrelationships between housekeeping and other departments to provide
quality provision and service.......................................................................................................6
TASK 4............................................................................................................................................7
Importance of scheduling maintenance or repair work to minimise disruption to guest.............7
Importance of security in Radisson hotel....................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Managing accommodation services is the services which is being conducted by the staff
members of the company or organisation. There are various types of service sector which are
situated in every organisation. And every sector is having their roles and responsibilities in
handling their customers and activities reformed in the business environment. Hospitality sector
consist of various sector like accommodation sector, food and beverage sector, recreation sector
and travel and tourism sector (Alananzeh, and et.al., 2018). In this report the accommodation
sector and tourism sector are taken into considerations. It gives professional success offices that
help them for setting in a few commercial centre in assorted part of the way. It offers a total
perspective on convenience want in accommodation industry. In this report the hotel which is
taken is Radisson hotel. As it is an international hotel chain and it is operating various brands
such as Radisson red, park inn by Radisson etc. company was founded in the year 1909. In this
report it consists of two parts. First part includes different forms of ownerships applicable in
accommodation service and seconds part includes front office functions in variety of
accommodation service. Then it consists of role of front office and housekeeping department.
Further there is an importance of scheduling maintenance and importance security in the hotel.
TASK 2
Discuss the organisation of front office functions in a verity of accommodation service.
The key plan of limit of the front workplace, as the director is joining the guests when they
visit at their lodging house. The front office is referring to the busiest location in the hotel. As it
is the reception area in which guest arrives and they first encounter staff. The Front Office is
liable for making first hand impressions with respect to the degree of administrations also,
offices that a convenience administration gives. Some of the function of front office is discussed
below:
 Front office in Bed and breakfast: They are small part of front room. Also, they greet
clients and book their rooms (Arrahman, 2019). The mostly bed and breakfast owners
wears hat and did not have time for sitting behind the desk. They can be cook, marketer,
housekeeper and Gardner and maintained persons. Generally, they can be reach by just
making a call at reception.

 Front office in guest house: They are slightly bigger than bed and breakfast front office.
As they also greet and book rooms for the guests and offers them food and beverages
before they settle into their rooms. They answer their phone calls and make inquires.
Then they deal with the gust issues and problems related to rooms and menus and making
feel them comfortable.
 Front office in hotel: They are the reception area of the hotel. This includes reservations,
sales and marketing and concierge and housekeeping (Beck, Kim, and Schmidgall, 2018).
They work as a public image and face of the hotel by greeting and making check on the
hotel guest and customers. also, they’re providing assistance to gusts at the time of stay
and serves accommodation, food and beverage and receives payments etc. likewise in
context of Radisson hotel.
Key roles and responsibilities of within front office department.
Front office is related with the service delivery system in which customer nd engage with the
department. In context with Radisson hotel, they’re the one who are communicating first with the
customers and solves their issues and problems. They provide guest the hotel first impression
and by this hotel demands and visitors got increased. Some of the roles which are discussed
below are:
 Housekeeping: It is the first role of front office department; they’re working and
cooperating with the housekeeping department. This section helps the hotel in ident dying
and making sure that all the things which are mandatory are the rooms so that customers
could not find any of the problems. They are also responsible for making hygiene, and
making goods and uploading sanitation in the Radisson hotels. This helps in grinding out
in respect with accomplishment of goal.
 Security: It includes chief staff faculty who are accessible for safety and health issue of
visitors and generosity possessions (Budidharmanto, Riharjo, and Susanto, 2021). In
Marriot hotel and resorts safety and health staff that are well mannered and prepared to
uphold the harmless situation for their visitors 24*7. Such section is controlled by the
head of safety who has other individuals that are functioning as under them.
 Reception: reception area is that in which customer books their rooms and they feed all
the details about the customers and guest arrives. Then they provide key to the guest and
make sure that customer did not face any of the difficulty. They greet clients and feed all

details related to the customers and solves customers issues. They are the one who are the
first impression of the Radisson hotels and they are to be more friendly with the
customers arrives.
TASK 3
Key roles found within housekeeping department
Housekeeping is the staff which is doing basic cleaning in a house, hotels or this is refers to
the department which is managing and performing cleaning tasks. It is performing all the duties
which re related with cleaning, maintaining orderliness etc (Hemmington, Kim, and Wang,
2018). As this helps in well maintain the hotels and promoting safety and comfort in the
organisation. This sector is mostly invisible to the guest but it becomes duty of the housekeeping
to maintain cleaning in the hotel. In context of Radisson hotel, the roles of housekeeping
department are discussed below:
 It creates a warm atmosphere and ensures reliable service for all employees of the
department.
 Ensure high standards of cleanliness and maintenance in all areas covered by the
department.
 Provide uniforms to all employees and maintain stock.
 To provide linens in rooms and banquet and in the conference rooms to maintain
inventory.
 The next role is to provide and maintain floral decoration in the Radisson hotels to
enhance customer and make them feel more comfortable.
 To making coordination with the purchasing departments of the guests and cleaning
agents that re required by housekeeping.
Importance of forecasting linen stock and other guest supplies to ensure sufficient supply to meet
demand.
Forecasting is referring to the techniques that is use by historical data to make estimates
that can be need in future by customers (Marneros, Papageorgiou, and Efstathiades, 2021). Then
linen is that fabric household cloth that can be use in daily such as tablecloths and towels. In
context of hotel, it can be bedspreads, blankets, napkins, pillowcases and chef clothes etc. then

guest supplies are the most important duty of the housekeeping staff is to make guest
comfortable in their rooms.
It is importance to forecast linen stock because every hotel needs a range mount of linen to
make their smooth running of their operation. This is important to make right amount that would
be needed on daily basis. Then guest supplies in Addison hotel like clock, spaces for clothes,
wastebasket, hairdryers etc should be needed by company in their rooms (Melián-Alzola,
Fernández-Monroy, and Hidalgo-Peñate, 2020). It is important to have to them because they are
required by gust as on daily basis and they could not be run at any time. It becomes necessary to
make sure about the supply of guest supplies of these items so that they could purchase if being
shortage.
Importance of interrelationships between housekeeping and other departments to provide quality
provision and service.
 Relationship between housekeeping and front office: plays an important role in the
room service department, organizing the reception and retaining accommodation and
changed visitors. They are responsible for maintaining work in the area until a new
visitor arrives. The reception of the Radisson Hotel allocates accommodation for visitors
because they are responsible for making housework conscientious of the judgment and
wishes of visitors checking in and out.
 Relationship with security department: Managers between these two departments are
often concerned about creating it because the supervisor or anyone else in the hotel
building did not steal it. Radisson Boarding Apartments and Resorts provides keys for
teachers and staff and spare parts for lost materials. The security department must be
notified directly that they have taken strict measures. The security department prepares
candidates to work efficiently on site in the hotel.
 Relationship with maintenance department: The housekeeping department is
depending on the maintenance department in keeping order of the things. In carrying of
some of the work the housekeeping staff members might find some faults such as electric
plugs and leaking pipes and in AC malfunctioning (Purwanti, 2019). So, theses faults
should be immediately telling to maintained department and this brings more valuable for
them.

TASK 4
Importance of scheduling maintenance or repair work to minimise disruption to guest.
Because it is an important part of the hotel industry, protect its property with positive good
habits to increase influence and future guests. Because it also helps build goodwill for your brand
and increase the credibility of visitors. Mandatory maintenance is used to maintain and
frequently test all electrical characteristics, mechanisms, equipment, and materials in the
attributes to review them and determine the defects. An action plan sheet was also created for
review during visits by visitors, which, according to him, is usually small (Shin, and Kang,
2020). You need to use the duty and responsibility form to prove that your visitors and
candidates are safe and perform administrative operations and functions. Further, it is said that
scheduling of the maintenance and repair work should Abe have some definite time when
customers are not around in the rooms. This is to be done because this could disturb customers
and this will result in disturbing using with their work. In context of Radisson hotel, they make
sure their repair work and any type of maintained should be far from customers.
Importance of security in Radisson hotel.
The safety and security section plays an important role in assessing the comfort of hotel
guests. The staff of the real estate hotel maintains visitors. The meaning of this division is as
follows:
 Visitors: Radisson hotels and resorts have established strict safety standards to protect
guests from outdoor activities and personal injury. They have maintained proper safety
guards and other staff members who are aware about the all safety needs and
requirements.
 Employees: Radisson hotels and resorts provide employees with their own wardrobes,
blankets, fitness equipment and other benefits to protect applicants from others.
Employees are being protected with their proper growth and development opportunities
in their staff. As they fulfil employees’ requirements and get their satisfaction increased.
So, this brings safety of their jobs and any type of security in hotel.
 Passenger luggage- In order to protect luggage and property, the hotel will safely
transport and pack luggage as needed (SÖNMEZ and DEĞİRMENCİ, 2018). The staff
members of Radisson are so reliable that it could be safe to get passenger luggage with

them. It is important to have this security for passengers and luggage to increase the trust
of visitors so that they could visit more in the hotel.
CONCLUSION
It can be concluded from the above report that the accommodation part of the facility is
provided for the hotel sector, which also provides various types of additional facilities for
consumers. These are called commercial and non-commercial. Accordingly, they own various
types of property in accommodation facilities. On the other hand, we can see the role of various
departments such as cleaning and safety departments and their importance to accommodation
facilities. This is mentioned in the report because it also emphasizes the importance of the
statement in the hospitality section. In the above it can be said that there are various department
in front office and everyone have their own responsibility. If all are working well then this will
be considered as profits for the hotel and results in increasing of the customer base.

REFERENCES
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